Customer Service Representative - Elk Grove Village, United States - Waste Connections

Waste Connections Elk Grove Village, United States

1 week ago

Description

Groot Inc., a WasteConnections company has an immediate opening for aCustomer Service Rep to join our team inElk Grove Village, IL.

Our Customer Service Rep will work directly with the Customer Service Supervisor to field calls from customers and work to resolve problems they raise concerning service or billing. We seek individuals with a leadership mentality and desire to grow with promotional opportunities in this role.

WasteConnections offers:

Competitive Compensation.
Benefits Plans - Flexible Spending Accounts and Health Savings Account options.
Generous matching 401(K) and Paid Time Off.

Pay rate: $19.00/hr with some overtime available. (overtime is time and a half after 40)

Schedule:8:30am-5:00pm, Monday-Friday with 1-2 required Saturdays per month.

Duties and Responsibilities:

Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.
Works in conjunction with other departments to resolve customer disputes.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
Take payments, bank deposits, key word orders, keys production paperwork and general office duties.
Delivers services to customers in a manner that promotes goodwill.

Requirements:

Experience with Microsoft Word, Excel and E-MailP
Proficient in 10-key, keyboarding, and typing skills a must.
Excellent verbal communications skills.

To be considered for any of our current openings you must complete an application

Application information and additional instructions can be found once you select your position of interest.

WasteConnections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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