- Bachelor's degree from accredited college or university with a major related to communications, business management, or other closely related field. The requirement may be waived if the candidate has extensive applicable work experience, preferably in healthcare.
- Minimum five (5) years progressive management experience in a high-volume call center operation preferably in a healthcare environment.
- Strong computer skills with proficiency in MS Office Suite, SharePoint, Teams, and Zoom.
- Knowledge of call center management practices including staffing, customer service strategies, code activation management, labor union contract requirements, and call management systems.
- Proven written, verbal, and interpersonal communication skills, including advanced political acumen and skill to communicate with diverse constituencies in a complex healthcare environment.
- Demonstrated ability to work under considerable pressure and stress during emergencies.
- Employment is subject to a criminal background check and pre-employment physical.
- Must be able to work various hours and locations based on business needs.
- May be called to serve in in Hospital Command Center during emergency activations. potential command center activations.
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Manager – Medical Center Operators – 126694 - LaJolla, United States - University of California, San Diego
Description
Special Selection Applicants: Apply by 12/05/2023. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Reporting to the Director of Emergency Management and Medical Center Operators, the manager plans, supervises, coordinates, and oversees the day-to-day operations of the Medical Center Operators department and includes activities such as: staff management; call monitoring; data collection and analysis; policy development and maintenance; adherence to HR and labor contractual guidelines; and compliance monitoring of all policies, plans, budgets, and deliverables. This position requires providing support for emergency response operations in the hospital command center when requested.
Determines operational strategies by conducting needs assessments, performance reviews, and cost/benefit analyses; identifies and evaluates state-of-the-art technologies; establishes productivity, quality, and customer-service standards. Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administers scheduling systems; communicates job expectations; plans, monitors, appraises, and reviews job contributions; plans and reviews compensation actions; enforces policies and procedures. Maintains and improves operations by monitoring system performance; identifies and resolves problems; prepares and completes action plans; completes system audits and analyses; manages system and process improvement and quality assurance programs; and installs upgrades. Assists the Director with meeting financial objectives by estimating requirements; prepares annual budget; schedules expenditures; analyzes variances; initiates corrective actions. Performs other duties as assigned.
Pay Transparency Act
Annual Full Pay Range: $71,000 – $160,000 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $34.00 – $76.63
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-
UC San Diego is a smoke and tobacco free environment. Please visit for more information.
UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.
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