Jobs
>
Houston

    Assistant Director Resident Services - Houston, United States - Progress Residential, L.P.

    Progress Residential, L.P.
    Progress Residential, L.P. Houston, United States

    3 days ago

    Default job background
    Description

    Are you searching for an opportunity with a lively, enjoyable, and goal-driven organization? Look no further! We are rapidly expanding and seeking unique individuals to join our team.

    Welcome to Progress Residential, the leading provider of top-notch, single-family rental homes in the USA. Our portfolio boasts over 90,000 homes in thriving markets, offering residents the flexibility and convenience of a single-family home without the hassles of ownership.

    At Progress, we are dedicated to simplifying and enhancing the rental process for our residents by investing in cutting-edge technology and empowering our team members.

    The demand for professionally managed single-family rental homes is on the rise, and our portfolio has been experiencing significant growth. Joining Progress Residential means being part of a vibrant team committed to excellence and innovation.

    Position Summary:

    The Assistant Director Resident Services (ADRS) leads a team of property management professionals in various field-level operations. Responsibilities include handling resident inquiries, HOA violations, rent collections, reputation management, and delivering exceptional customer service.

    The ADRS guides and supports team members through challenging situations and ensures seamless communication with residents to foster lasting relationships.

    Essential Functions:

    • Supervise staff and manage operations across customer relations, renter's insurance, early terminations, and more
    • Ensure high levels of customer service and competence in all resident interactions
    • Drive results on Google, social media, and resident surveys to enhance the resident experience
    • Liaise with market team members on resident escalations and ensure transparent communication
    • Stay informed about market trends and conditions
    • Promote teamwork across departments to drive performance
    • Recruit, hire, and train high-performance property management teams
    • Enforce policies and standards to meet operational objectives
    • Train team on fiduciary duty and decision-making
    • Ensure compliance with lease agreements and regulations
    • Respond to HOA violations and customer issues promptly
    • Assist with daily operations and leadership in the absence of the Portfolio Operations Director
    • Supervise staff, set goals, and provide performance feedback
    • Ensure completion of training requirements and goal setting for employees
    • Manage personnel performance and development

    Qualifications:

    • Bachelor's Degree in Business or 5+ years of property management experience
    • High School Diploma or equivalent
    • 5+ years of property management experience
    • 3+ years of supervisory experience
    • Real Estate license preferred
    • Valid Driver's License required
    • Strong organizational and communication skills
    • Ability to thrive in a dynamic environment
    • Experience with MS Office suite
    • Previous use of Yardi Voyager and Salesforce a plus

    Competencies:

    • Developing Direct Reports & Others
    • Decision Quality
    • Motivating Others
    • Hiring and Staffing
    • Developing Effective Teams
    • Customer Focus
    • Problem Solving
    • Strategic Agility

    Physical Demands:

    • Sitting and standing for extended periods
    • Moderate lifting and physical movements
    • Ability to communicate effectively
    • Walking and sustained movements
    • Color and odor recognition

    If you are looking for a supportive and gratifying work environment, Progress Residential offers a range of benefits including competitive compensation, comprehensive healthcare coverage, parental leave, 401k match, and more.

    Join us at Progress Residential and be part of a team that values growth, innovation, and progress over perfection.

    Closing Statement:

    This summary highlights key responsibilities but does not encompass all job duties. Additional tasks may be assigned as needed.

    Progress Residential is an Equal Opportunity employer committed to diversity and inclusion.

  • Erickson senior Living

    Resident Services Coordinator

    1 week ago

    Erickson senior Living Houston, United States Full time

    Location: · Eagle's Trace by Erickson Senior LivingEagle's Trace is a beautiful 70-acre continuing care retirement community located just minutes from the metroplex in West Houston, Texas. We're part of a growing network of communities developed and managed by Erickson Senior Liv ...

  • ASSET

    Resident Services Coordinator

    3 weeks ago

    ASSET Houston, United States

    Duties · & Responsibilities Resident Relations Management · Develop and plan property-related services/programs in collaboration with staff and residents and other housing agencies. · Coordinate Monthly newsletters and implement educational programming model for social events. ...

  • Hunt Companies

    Resident Service specialist

    1 day ago

    Hunt Companies Houston, United States

    HMHSS 1571 LawrenceKailua, HI 96734, USADescriptionPosition is located at Ohana Military Communities in Honolulu, HI.A Brief OverviewThe Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the p ...

  • Allied Orion Group

    Resident Services Coordinator

    4 weeks ago

    Allied Orion Group Houston, United States

    Job DetailsLevelEntryJob LocationCitadel on Elgin - Houston, TXPosition TypeFull TimeJob CategorySales/LeasingDescriptionOur national multi-family management company seeks a Resident Service Coordinator with a "Whatever it Takes" attitude to be responsible for planning and coordi ...

  • Erickson Living

    Resident Services Coordinator

    1 week ago

    Erickson Living Houston, United States

    Location: · Eagle's Trace by Erickson Senior Living · Eagle's Trace is a beautiful 70-acre continuing care retirement community located just minutes from the metroplex in West Houston, Texas. We're part of a growing network of communities developed and managed by Erickson Senior ...

  • Investors' Property Services

    Resident Services

    1 week ago

    Investors' Property Services Houston, United States

    **JOB TITLE**: Resident Services / Driver · EMPLOYER: IPS / Treemont Senior Living · **DEPARTMENT**: Resident Services · **REPORTS TO**: Business Office Manager · **SUMMARY**:The Resident Services / Driver position is responsible for assisting the community with many tasks, prima ...

  • Madera Residential

    Resident Services Technician I

    5 days ago

    Madera Residential Houston, United States

    Madera Companies strongly believes that a company's people are its most important asset. We feel it takes more than just money and benefits to attract and retain good employees. It is a company's culture, values and mission which will set it apart from the competition. These are ...

  • Madera Residential

    Resident Services Technician I

    2 weeks ago

    Madera Residential Houston, United States

    Madera Residential strongly believes that a company's people are its most important asset. We feel it takes more than just money and benefits to attract and retain good employees. It is a company's culture, values and mission which will set it apart from the competition. These ar ...

  • Madera Residential

    Resident Services Technician III

    2 weeks ago

    Madera Residential Houston, United States

    Madera Residential strongly believes that a company's people are its most important asset. We feel it takes more than just money and benefits to attract and retain good employees. It is a company's culture, values and mission which will set it apart from the competition. These ar ...

  • Erickson Senior Living

    Resident Services Coordinator

    1 week ago

    Erickson Senior Living Houston, United States

    Location:Eagle's Trace by Erickson Senior LivingEagle's Trace is a beautiful 70-acre continuing care retirement community located just minutes from the metroplex in West Houston, Texas. We're part of a growing network of communities developed and managed by Erickson Senior Living ...

  • Greystar Worldwide, LLC

    Resident Services Manager

    2 weeks ago

    Greystar Worldwide, LLC Houston, United States

    Manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention. · JOB DESCRIPTION · Achieve the communit ...

  • Allied Orion Group

    Resident Services Coordinator

    3 weeks ago

    Allied Orion Group Houston, United States

    Job Details · Level · Entry · Job Location · Novu at New Forest - Houston, TX · Position Type · Full Time · Job Category · Sales/Leasing · Description · Our national multi-family management company seeks a Resident Service Coordinator with a "Whatever it Takes" attitude t ...

  • Integrated Property Management Inc

    Resident Services Manager

    2 weeks ago

    Integrated Property Management Inc Houston, United States

    Job Description · Job Description · Integrated Real Estate Group · Join our family-owned company with 20 years of expertise in property development, senior housing, multi-family projects, and construction. We prioritize quality, community, and excellence in all our endeavors. B ...

  • Atlantic Pacific Companies

    Resident Service Coordinator

    3 weeks ago

    Atlantic Pacific Companies Houston, United States

    Job Description · Job DescriptionAtlantic Pacific Companies is a dynamic industry leader, with a growing and diverse portfolio of properties throughout Florida, Georgia, Texas, California, North Carolina, and Washington, D.C. · We are looking for passionate people who enjoy chall ...

  • Atlantic | Pacific Companies

    Resident Services Coordinator

    1 week ago

    Atlantic | Pacific Companies Houston, United States

    Our Company is seeking: · An experienced and highly motivated Apartment **Resident Service Coordinator** for 2 of our **Affordable Communities Residence at Arbor Oaks and Arbor at Wayforest **in **Houston, TX.** · **Schedule: Mon-Fri 8:30am-5:30pm** · **Job Type-Full-Time** · **J ...

  • Allied Orion Group

    Resident Services Coordinator

    1 week ago

    Allied Orion Group Houston, United States

    **Our national multi-family management company seeks a Resident Service Coordinator with a "Whatever it Takes" attitude to be r**esponsible for planning and coordinating social services for residents.** · **Summary**: · **At identified multi-family properties the resident service ...

  • New Hope Housing, Inc

    Resident Services Coordinator

    2 weeks ago

    New Hope Housing, Inc Houston, United States

    ** Avenue J Avenue J)** · ** Hours: Monday - Friday 10am-6pm** · ** Weekends: Saturday 10am-2pm** · **JOB SUMMARY** · The Resident Services Coordinator manages the day-to-day responsibilities of the front office and serves as a liaison between residents and management, ensuring a ...

  • FirstKey Homes

    Resident Service Coordinator

    2 weeks ago

    FirstKey Homes Houston, United States

    **SUMMARY OF RESPONSIBILITIES** · The Resident Service Coordinator will be the face of FirstKey Homes to residents by preparing resident properties for leasing activity and performing resident onboarding activities related to marketing vacant homes. Some light appearance-related ...

  • Eagle's Trace by Erickson Senior Living

    Resident Services Coordinator

    2 weeks ago

    Eagle's Trace by Erickson Senior Living Houston, United States

    **Location**: · Eagle's Trace by Erickson Senior Living · Eagle's Trace is a beautiful 70-acre continuing care retirement community located just minutes from the metroplex in West Houston, Texas. We're part of a growing network of communities developed and managed by Erickson Sen ...

  • Progress Residential, L.P.

    Assistant Director Resident Services

    3 weeks ago

    Progress Residential, L.P. Houston, United States

    Looking for an opportunity with a dynamic, fun, and goal-oriented company? Were growing quickly and were looking for some not-so-typical talent to join our team. · Progress Residential is the largest providers of high-quality, single-family rental homes in the United States. Wit ...