Customer Service Representative - Johnston, United States - TEKsystems

TEKsystems Johnston, United States

1 week ago

Description

Job Description

Description:

Handling inbound calls from providers checking eligibility and/or claim status for members.

Call center environment taking inbound and outbound calls

Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email in an easy to understand manner

Research customer inquiries and follow up with customers as needed via email or outbound phone calls

Ability to troubleshoot basic website errors/question

Assisting customers with payments and payment related questions, policy changes, explaining coverages and rate changes, etc.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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