Customer Service Representative - Johnston, United States - Rose International

Rose International Johnston, United States

3 weeks ago

Description

Date Posted: 04/23/2024

Hiring Organization: Rose International

Position Number: 462779

Job Title: Customer Service Representative

Job Location: Johnston, IA, USA, 50131

Work Model: Onsite

Shift:

Training: M-F, 8am-4:30pm for 5-7 weeks.

Following training: 8hr shift within the hours of 12 pm to 10 pm. With a weekend shift (either Saturday or Sunday) on a monthly rotating schedule.

Employment Type: Temporary

Estimated Duration (In months): 39

Min Hourly Rate ($): 18.00

Max Hourly Rate ($): 20.00

Must Have Skills/Attributes: Customer Service, Microsoft Office, Social Media

Job Description

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. **

Primary Responsibilities & Duties:

• The Social Media Care team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.

• Agents provide support via multiple channels (social media, email, and website) while effectively documenting each interaction.

• This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.

Common Questions Include:

• General product questions, availability, compatibility

• Ag, Residential and Commercial Turf, and Golf product issues/complaints

• Parts and publications lookups

• Loyalty Rewards programs

• John Deere Experience

Required Skills, Knowledge, and Relevant Work Experience:

• Skills in interpersonal communications, negotiation, and conflict resolution.

• Effective written communication skills.

• 6+ months experience with customer service / support experience.

• High comfort level and experience with consumer software applications.

• Experience with multiple forms of social media (Facebook, Twitter, Instagram, YouTube, TikTok)

• Strong computer and troubleshooting skills.

• Ability to work off-shift hours and occasional holidays to support the business

Desired Skills, Knowledge, and Relevant Work Experience:

• Prior work history with using social media for business purposes

• Prior work experience in Agriculture or Technology dealer channels

• Knowledge of agriculture, turf (mowers) and utility vehicles

• Bachelor's degree in agriculture, Business, Communications, Marketing, IT or a similar discipline.

Retention Bonus Opportunity:

• This position offers a retention bonus after 6, 12, and 18 months of employment.

• This position offers pay increases based on 6, 12, and 18 months of employment.

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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