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    Software Engineer II, Customer Support - Seattle, United States - Remitly

    Remitly
    Remitly Seattle, United States

    3 weeks ago

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    Description

    **Software Engineer II, Customer Support - Passbook**

    **Seattle**

    Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. For nearly 10 years, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally with Remitly and our newly launched banking product, Passbook. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 1,300 employees across 9 offices who are growing their careers while having a positive impact on people globally.

    **About the Role:**

    The Passbook team is a startup within Remitly. We are building a digital bank for immigrants and their families and was named one of . The team is intensely customer-focused and comprises startup veterans. It's all the best parts of an early stage startup accelerated by the assets and competitive advantage of Remitly. By joining at such an early stage, you will have a large impact on the cultural and technical foundation of Passbook.

    Within Passbook, the Customer Success team is building a technology platform that supports Passbook as it scales. Our team builds and integrates internal tools and automated services that the customer success associates use. By doing so, we provide our customers with a word class level of customer service and grow them into loyal customers. As a Software Development Engineer, you will report to the Passbook Customer Success Tech Lead.

    **You Will:**

    Own the E2E delivery of technical projects within the team including requirements gathering all the way to launching and beyond.

    Work cross-functionally with peers, developers, product owners, customer support and other departments to develop features that alleviate customer pain and improve customer experience.

    Work in a modern tech stack and external systems like Salesforce, AWS and Retool.

    Build banking and support api's and automation services.

    Provide technical support for customer escalations and on-call issues.

    Help develop the team by mentoring junior developers, improving team processes, and growing our cs engineering team.

    **You Have:**

    A BS or higher in Computer Science or equivalent professional experience.

    3+ years of experience shipping software, and all the successes and hard-earned lessons that came with it.

    Experience working on full-stack products.

    Expertise in one or more general purpose programming languages. We use Java, JavaScript, TypeScript, Kotlin, Scala and Go.

    Passion for internal/backend tools, automation and processes.

    Obsessive and unwavering commitment to making sure our customers and agents are successful.

    Commitment to a collaborative environment infused with integrity and passion.

    **Our Benefits**

    Unlimited paid time off

    Health, dental, and vision benefits + 401k plan with company matching

    Company contributions to your HSA or FSA plan, if you choose one

    Continuing education and corridor travel benefits

    **Remitly is an Equal Opportunity Employer**. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

    **Remitly is an E-Verify Employer**

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