- ITIL v3, or 4 related certifications are a plus, but not required
- Certified Program Management Professional (PMP) is a plus, but not required
- Scaled Agile Framework for enterprise (SAFe) is a plus, but not required
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Clinical Services Manager
2 days ago
Warren Whitney Richmond, United States**The Opportunity** · **Come work for BrightStar Care, a** home healthcare **company that believes in serving with passion and doing the right thing **We are an independently owned and operated agency and enjoy a reputation for being "caring, compassionate, and cheerful". We valu ...
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Regional Service Manager
6 days ago
Peak Technologies Richmond, United States**Remote**: Mid-Atlantic US Required (coverage of North Carolina, Virginia, West Virginia, Maryland, and Delaware) · **JOB SUMMARY & SCOPE**: · As a Regional Service Manager (RSM) you will provide consistent premium level service and support in all field service areas of this rol ...
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Conference Services Manager
1 week ago
Hilton Short Pump Richmond, United States**The Hilton Richmond Hotel & Spa/Short Pump is currently seeking an experienced, dynamic, detail-oriented Conference Services Manager.**: · The **Conference Services Manager** is responsible for the planning and oversight of all meeting space operations in addition to coordinati ...
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Managed Services Specialist
2 days ago
CodeBlue Technology LLC Richmond, United StatesJob Details · What You Will Be Doing · - Monitoring/auditing customer backups and performing test restores · to ensure data integrity. · - Supplying customer reports as required by their agreement type. · - Overflow Professional Services ticket entry support by answering · calls ...
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Assistant Service Manager
2 weeks ago
Goodyear Richmond, United States**IMMEDIATELY HIRING - APPLY TODAY** · We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing ...
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Manager Administrative Services
5 days ago
Kaiser Permanente Richmond, United States**Job Summary**: · Provides administrative support in a staff capacity to a diverse functional area or business group by directing such activities as budget planning and control, personnel administration, training, communications and workflow procedures. Identifies, coordinates a ...
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Admin and Operations Services Manager
1 week ago
San Francisco Estuary Institute Richmond, United States**Administrative and Operations Services Manager**: · - Location: Richmond, California- Program: Operations- Type: Full-time- Experience Level: Senior level- Position Type: Permanent- Salary: $95,000 to $105,000. See details below. · - Application closing date: Open until filled ...
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Nursing Service Management
2 weeks ago
Cascade Innovations Richmond, United StatesJoin our team at Richmond Senior Center Katharina Kasper in Andernach as a full-time Nursing Director (m|w|d) in senior care. As part of our team, you will organize and ensure high-quality care in compliance with legal requirements. You will also be responsible for planning and o ...
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Nursing Service Management
1 week ago
Horizon Ventures Richmond, United StatesAbout us: · As DRK Social Services Rhein-Main-Taunus gGmbH, we are one of the major providers of social services in the Rhein-Main-Taunus region with 270 employees. The DRK Senior Center & Day Care Idstein is a modern nursing home with an attached day care facility where 80 resid ...
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Service/dispatch Coordinator Manager
2 days ago
Massey, Wood & West, Inc. Richmond, United StatesOverview: · **Responsibilities**: · - Oversee daily dispatch operations to ensure efficient fuel delivery schedule · - Coordinate with drivers and schedule customer delivery routes · - Utilize GIS software for route optimization and tracking · - Supervise fleet management activit ...
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Women's Services Nurse Manager
2 weeks ago
Henrico Doctors' Hospital Forest Richmond, United States**Introduction**: · Do you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At Henrico Doctors' Hospital Forest our nurses set us apart from any other healthcare provider. We are seeking a(an) Women's Services Nurse Man ...
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Assistant Court Services Manager
1 week ago
Fort Bend County Richmond, United StatesOverview: · Fort Bend County is ranked as one of the fastest growing counties in the nation. We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home. Our employees are the key to our success and the heartbeat of our fo ...
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Healthcare - Service Desk Manager - W2
1 week ago
Global IT Resources Richmond, United StatesMinimum of three (3 years of service desk experience with a minimum of two (2) years of related leadership experience.Demonstrated progressive experience in the supervision of a technical support team.Proven track record of developing and providing Service Level Agreements and He ...
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Emergency Services Nurse Manager Rn
1 week ago
Henrico Doctors' Hospital Forest Richmond, United States**Introduction**: · Do you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Henrico Doctors' Hospital Forest have the opportunity to make a real impact. As a( ...
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Ft Assistant Manager Customer Service
2 weeks ago
Food Lion Richmond, United States**Address**:USA-VA-Richmond-5300 Chamberlayne Road · **Store Code**:Store 01626 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a ...
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Service Manager New Car Dealership
2 days ago
Pearson Automotive Richmond, United StatesPay: $71, $93,000.00 per year · **Benefits**: · - 401(k) · - Dental insurance · - Flexible schedule · - Health insurance · - Life insurance · - Paid time off · - Vision insurance · Day range: · - Weekends as needed · Shift: · - 10 hour shift · License/Certification: · - Driver's ...
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Site General Manager-steel Mill Services
1 week ago
Phoenix Global Richmond, United States**Phoenix Global **is seeking a **General Manager** to work at our Mill Services location in **Petersburg. **The General Manager plays a crucial role in fostering relationships with mill overseeing budgeting and planning, ensuring product quality, and driving process enhancements ...
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Stellar Ventures Richmond, United StatesYour Responsibilities · Support and coach our national companies regarding our concepts for heating, ventilation, air conditioning, and electrical engineering · Develop strategies and solutions for implementing specific tasks within project management · Take on the execution plan ...
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Customer Service Manager
2 weeks ago
Patricia Johnson - State Farm Agent Henrico, United States**Benefits**: · - Bonus based on performance · - Competitive salary · - Opportunity for advancement · - Paid time off · - Training & development · **ROLE DESCRIPTION**: · As an Customer Service Manager - State Farm Agent Team Member for Patricia Johnson - State Farm Agent, you ar ...
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Stellar Innovations Richmond, United States InternshipSHIPLife is always about becoming. In life, it is about embarking on a journey to become the best version of our future selves. As we discover new things, we face challenges, overcome them, and grow beyond ourselves. · Join Mercedes-Benz and find the area of work where you can indivi ...
IT Service Management - Richmond, United States - SAIC
Description
JOB DESCRIPTION:
SAIC has an immediate opening for an Information Technology (IT) Service Management (ITSM) Systems Engineer with experience within the ITIL domains of Service Strategy, Service Design, Service Transition and Service Operation.
Candidates will be expected to bring a strong working understanding of the ITIL Framework to oversee ITIL process improvement efforts, identify service deficiencies, and create structure to mature service delivery processes.
While current operational emphasis is on ITIL v3, the successful candidate will help chart the customer's organizational conversion to an ITIL 4 structure.
As the operational environment evolves, candidates will be required to strategically assess the customer's vision to seek opportunities to influence and improve service delivery quality.
Strong oral and written communications skills will be called upon to track, document, and clearly communicate concise delivery observations on multiple, concurrent activities.
As a SETA advisor, candidates will be required to demonstrate value-added judgment, and advise the government on various program activities.
The successful candidate will produce recommendations and deliverables in a thorough, practicable, and consistent manner congruent with the organization's objectives.
US Citizenship required. ActiveTop Secret/Sensitive Compartmented Information (TS/SCI) clearance with Poly is required to start and must be maintained.
RESPONSIBILITIES:
The successful applicant will participate within a team defining, managing, and improving the ITIL sub-processes of:
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Release and Deployment Management, to include hardware and software release and deployment planning and readiness reviewing
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Service Validation and Testing, to include verifying and validating test management plans, entry and exit criteria, and deficiency reporting
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Change Evaluation, to include understanding the intended/unintended effects of the proposed change, as well as evaluating predicted verses actual performance of proposed changes
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Event Management, to include assessing when events become incidents and/or problems
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Strategic Assessment, to include analyzing internal/external factors, establishing service objectives, aligning the services with customer desired outcomes, and prioritizing investments
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Product Development, such as the creation of Service Level Requirements (SLRs), Service Level Agreements (SLAs), Operational/Organizational Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates
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Service Level Management, to include drafting and negotiating SLAs with service providers, reviewing and reporting on achievement of service thresholds and objectives
Qualifications
REQUIREMENTS:
Must be a US Citizen
Bachelors in a STEM field of study and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy:
SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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IT Service Management professionals in Richmond
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Harvey Lloyd
A self-taught, entrepreneur with 30+ years of business ownership across a variety of industries. My ...
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Meg Sharrett
Student at Virginia Commonwealth University
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Ashis Baidhya
Driving, Data Entry, Customer Care
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Emily Rose Cumiskey
Graphic Design- Barista - Food Service Management
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Tajh Wallace
13 yr veteran/CERFP, Hazmat, S&E, Ceramic Material
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Leah Gustafson
Salesforce Administrator