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floor manager
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Executive Assistant
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Casino Technician 2
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Floor Manager - Miami Beach, United States - Estiatorio Milos
Description
Job Description
Job DescriptionOverview
The Floor Manager at Milos is responsible for overseeing all service and front of house expectations and standards throughout a shift. They liaise with the GM team to achieve and enhance Milos hospitality expectations.
Skills
Ability to understand our brand, culture, and values
Highly motivated and able to motivate a team
Excellent communication skills
Organization skills and planning
Adaptability and teamwork
Guest centric personality
Roles and responsibilities
Ensure Milos hospitality standards are being achieved.
Builds and coaches a strong floor team to provide the best service to our guests
Act as an Ambassador for Milos
Service
Work with FOH staff to ensure all steps of service are being followed.
Ensure dishes that are leaving the kitchen are to the Milos expectations.
Work with host team to produce optimal floor plans for service
Hold pre-shift meetings with FOH if staff to review areas of opportunities and shift plan
Act as a leader to staff and guide our FOH team to successful service
Instruct staff to clear tables, take orders if necessary, assisting Sommeliers with wine service
Learn and teach the Milos concept and menu in order to discuss it articulately with our guests
Perform constant dining room checks during service:
1. Customer checks
2. Cleanliness checks (Dining room, polishing area, and bathrooms)
3. Food quality and presentation
Customers
Interact with guests and develop relationships with guest
Exude confidence when dealing with guest issues and guest concerns (e.g., poor service, food not satisfactory, etc.)
Ensure that every guest's experience can be enhanced
Keep a watchful eye on guest cues to be proactive rather than reactive
Achieve great customer compliments and feedback
Administration
- Review employee schedules daily to ensure proper staffing for success
Constantly communicate with GM team any staffing updates or concerns
Ensure that staff cuts are made accordingly to management expectations
Outline daily floor plans and review with management team
Review reservations and build a solid game plan to achieve great service