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Miami Beach

    Floor Manager - Miami Beach, United States - Estiatorio Milos

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    Description

    Job Description

    Job Description

    Overview

    The Floor Manager at Milos is responsible for overseeing all service and front of house expectations and standards throughout a shift. They liaise with the GM team to achieve and enhance Milos hospitality expectations.

    Skills

    Ability to understand our brand, culture, and values

    Highly motivated and able to motivate a team

    Excellent communication skills

    Organization skills and planning

    Adaptability and teamwork

    Guest centric personality

    Roles and responsibilities

    Ensure Milos hospitality standards are being achieved.

    Builds and coaches a strong floor team to provide the best service to our guests

    Act as an Ambassador for Milos

    Service

    Work with FOH staff to ensure all steps of service are being followed.

    Ensure dishes that are leaving the kitchen are to the Milos expectations.

    Work with host team to produce optimal floor plans for service

    Hold pre-shift meetings with FOH if staff to review areas of opportunities and shift plan

    Act as a leader to staff and guide our FOH team to successful service

    Instruct staff to clear tables, take orders if necessary, assisting Sommeliers with wine service

    Learn and teach the Milos concept and menu in order to discuss it articulately with our guests

    Perform constant dining room checks during service:

    1. Customer checks

    2. Cleanliness checks (Dining room, polishing area, and bathrooms)

    3. Food quality and presentation

    Customers

    Interact with guests and develop relationships with guest

    Exude confidence when dealing with guest issues and guest concerns (e.g., poor service, food not satisfactory, etc.)

    Ensure that every guest's experience can be enhanced

    Keep a watchful eye on guest cues to be proactive rather than reactive

    Achieve great customer compliments and feedback

    Administration

    - Review employee schedules daily to ensure proper staffing for success

    Constantly communicate with GM team any staffing updates or concerns

    Ensure that staff cuts are made accordingly to management expectations

    Outline daily floor plans and review with management team

    Review reservations and build a solid game plan to achieve great service


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