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    Power Systems Branch Manager - Des Moines, United States - Yancey Bros.

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    Description

    Power Systems Branch Manager

    Job Category*:

    • Management Positions

    Requisition Number*:

    • POWER002064
    Showing 1 location


    Job Details

    Description

    Who We Are:

    From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest assetour employees.


    What You Will Be Doing:
    As the Branch Manager, you will lead technicians and supervisors in the daily service operations. This position is responsible for providing a safe workplace and developing a Safety First culture. The Branch Manager is responsible for hiring and developing employees as well as addressing employee issues. This position will be fully responsible for the financial performance of the assigned store and cost centers.

    As such, it will fall on the Branch Manager to create an operating budget, control costs, build loyal customers, meet financial objectives, and establish good employee relations.

    The Branch Manager must address employee and customer complaints in a timely manner, with the focus being to establish and maintain an efficient and pleasant work atmosphere and loyal customer following.

    Additionally the Branch Manager must stay current on the manufacturer's product offerings that are supported, as well as their policy procedures and warranties while ensuring good working relationships with other departments and OEM representatives.


    Primary Responsibilities:** Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner.

    • Responsible for the daily operation of the branch location, including managing location staff, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance, and safety regulations.
    • Direct various staff members in the performance of their store-related positions.
    • Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed.
    • Develop, evaluate and motivate staff. Ensure that a formal evaluation session with each employee is completed annually. Creating developmental / learning plans for each employee. Handle any disciplinary actions in compliance with company policy.
    • Plan and establish systems to control expenses.
    • Monitor inventory levels of exchange components to assure customer needs can be met on a timely basis.
    • Assist customers in the resolution of complaints regarding parts and service.
    • Assist in the development of revenue and profit goals, inventory requirements, and headcount requirements for budgeting purposes. Prepare annual operating budgets.
    • Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA and DOT regulations.
    • Maintain company operating facilities in clean, orderly, and safe condition.
    • Establish an atmosphere of customer service throughout the facility.
    • Ensure job standards are met, arrange work assignments to cover for vacancies and absences, and keep attendance records.
    • Administer Parts and Service strategies for promotions and products
    • Supervise Daily Workflow (workload, resources, and equipment processes).
    • Support and communicate regularly with the Sales Teams
    • Oversee/assist in the collection of accounts receivable.
    • Accountable for monthly reports, including filing all injury reports.
    • Conduct monthly meetings (safety, financials and current company information)
    • Establish and communicate Branch goals.

    Additional Responsibilities:** Participate in required safety program, and work in a safe manner.

    • Additional duties as assigned by manager.

    Who We Are Looking For:
    To be successful in this position you should be a leader, with skills such as strong accountability and initiative. You should have drive, vision, and strong interpersonal skills. The ability to multitask, problem solve and provide superior customer service are essential to this position as well.


    Education/Experience:** Must have a high school diploma or equivalent.

    • Four year college degree from an accredited institution or equivalent experience preferred.
    • Previous experience and demonstrated success in team leadership and leader development.
    • Minimum of 3 years in a service shop environment.

    Required Qualifications/Skills:** Leadership

    • Vision
    • Competitiveness
    • Drive
    • Strong accountability and initiative
    • Strong interpersonal and communication skills
    • Advanced problem solving capabilities
    • Deep understanding of the heavy equipment service business.
    • Detailed understanding of financial and operational metrics and the ability to impact them.
    • Experience successfully managing analytically rigorous corporate initiatives.
    • PC proficiency.

    Values:*At Yancey Bros.

    Co, we are always looking to add people to our team who share our core values:


    • Safety: We value the lives and health of our team and customers above all else.
    • Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
    • Teamwork: We work as one across our organization for the benefit of our customers.
    • Excellence: We strive to be the best, continuously improving our customers experience and the solutions we provide.
    • Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

    Ideal candidates will demonstrate the following values:

    • Acting in a safe manner
    • Exhibiting honesty and integrity
    • Acting in a fair and ethical manner
    • Team mentality
    • Delivering quality results
    • Embraces change / improvement
    • Exhibiting superior customer service skills
    • Exhibiting pride and ownership
    • Working with a sense of urgency
    • Exhibiting a winning attitude

    What We Offer:
    Yancey Bros. Co.

    offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.


    Competitive Pay Structure** Competitive Compensation

    • Individual Bonus Opportunities Available
    • 401k Plan Strong Company Match
    • Employee Profit Sharing
    • Financial Wellness Coaching

    Employee Wellness Program** Medical, Vision, Dental Insurance

    • Prescription Drug Coverage
    • Flexible Spending Accounts
    • Short & Long Term Disability
    • Group Life Insurance

    Personal Time Off** Paid Holidays

    • Paid Sick Leave

    Career Development** Tuition Reimbursement

    • Ongoing Training
    • Advancement Opportunities

    Skills

    Required

    Computer

    *Intermediate


    Education

    Required
    High School or better.

    Preferred
    Bachelors or better.

    Experience

    Required

    3 years: Experience in a service shop environment.

    Preferred
    Experience and demonstrated success in team leadership and leadership development.
    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investiga

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