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Branch Manager - Des Moines, United States - Controlled Products Systems Group
Description
CPSG brings a personal approach to business.Our employees - whether they work in one of our branches across the country or in our corporate office - are dedicated to serving our customers and supplier partners.
We are looking for self-motivated individuals who can work independently but also enjoy working on a team. Passion, leadership, initiative, problem solving, and professionalism are all supplementary factors to your success in these fast paced, dynamic positionsThis is a management role within the CPSG Branch function.
A successful incumbent is expected to (i) Establish and achieve branch sales and profitability goals as identified in annual budget; facilitate quote management and order fulfillment to effectively deliver product, pricing and sales information to customers and team using insights and data; maintain customer relationships through continuous outreach, and (ii) Provide oversight for branch customer service, order processing, return goods authorization, technical service requests and overall business functions; identify root cause of any issues in the above functions and provide solutions.
Requires 7 years experience in a high volume warehouse environment; 5 years of customer account management; experience managing budgets and/or costs of business unit; prior experience with an ERP or similar business software and a minimum of a Bachelor's degree or equivalent experience.
Supervisor I, Branch Operations Responsibilities:
Establish and achieve branch sales and profitability goals as identified in annual budget; facilitate quote management and order fulfillment to effectively deliver product, pricing and sales information to customers and team using insights and data; maintain customer relationships through continuous outreach
Provide oversight for branch customer service, order processing, return goods authorization, technical service requests and overall business functions; identify root cause of any issues in the above functions and provide solutions
Coordinate efforts of branch personnel through on-going communications to ensure clarity on processes, policies and procedures; maintain associate relations through department meetings, on-going interaction; monitor/report associate morale
Manage associates to ensure safety and service objectives are met while ensuring cost and asset utilization are met; ensure company equipment is utilized and functioning properly to reduce safety risks
Ensure availability to planned stocking levels by working with CPSG's purchasing team. Recognize, monitor, and provide timely resolutions to problems with inventory accuracy, obsolescence, and excess stock; maintain accuracy of inventory counts through a regular cycle count program
Oversee purchasing office equipment, office supplies, janitorial items, warehouse material handling equipment, warehouse supplies and packaging materials
Ensure a clean safe working environment and adherence to all established company safety rules and regulations
Responsible for providing accurate reporting and documentation and implementing revisions related to CPSG's Standards and Operating Procedures
Provide training on methods and use of equipment used in handling, storing, maintaining, and shipping stock; communicate changes to employees of company processes and procedures
Coordinate vendor training seminars and other events held on site
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect CPSG's reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
Motivate and lead a high performance team by attracting, developing, engaging and retaining team members
Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company's policies
Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
Lead and motivate individuals and teams to create a workplace culture that is consistent with the CPSG mission, vision and values.
Supervisor I, Branch Operations Qualifications:
Bachelor's degree or equivalent experience
7 years experience in a high volume warehouse environment; 5 years of customer account management; experience managing budgets and/or costs of business unit; prior experience with an ERP or similar business software
Understanding of Microsoft Office Suite
Valid driver's license
Preferred Qualifications Forklift certification; IDEA certification;, Prior people management experience
#Li-onsite
#LI-JE1
We offer a full complement of employee
benefits including:
health,
dental, and vision insurance, HSA/FSA, long-term and short-term disability, company paid life insurance, wellness incentives, 401k, and vacation/PTO.
To learn more about our culture, watch this three-minute video to learn more:
Controlled Products Systems Group, a subsidiary of Chamberlain Group company,
wants
all
of
its employees to
succeed and encourages
people of all backgrounds to apply.
We're
proud to be an Equal Opportunity Employer, and
you'll
be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital,
disabled
or veteran status.
We're
committed to fostering an environment
where
people of
all live
d
experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence
NOTE:
Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers via email or phone or other methods.
About UsWe help you move throughout your day.
Connecting you to what matters most.
We are Chamberlain Group and we are redefining access solutions by connecting people, places and events.
WE GIVE THE POWER OF ACCESS AND KNOWLEDGE.
Our leading brands like LiftMaster, Chamberlain, Merlin and Grifco are found in millions of homes and commercial applications across the globe and are powered by our innovative myQ technology.
Chamberlain Group is also the parent company to Controlled Products Systems Group, a leading wholesale distributor of perimeter access control equipment in the U.S and an affiliate of Systems, LLC, one of North America's leading dock leveler manufacturers.
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