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    Associate Client Solutions Manager - Chicago, United States - Epsilon

    Epsilon
    Epsilon Chicago, United States

    2 weeks ago

    Default job background
    Permanent Upper Management / Consulting
    Description
    Job Description

    About this Role


    Our company is looking for an Associate Client Solutions Manager to help us develop winning media solutions, drive revenue, and increase client retention.

    In this collaborative client management role, you will build off a deep understanding of our business offerings as well as the needs of our clients.

    The primary role of the Associate CSM is to partner with the sales team to develop key relationships, drive revenue and boost results through analysis, negotiation, and optimization of complex omnichannel media programs.

    Responsibilities

    Client Relationship Management


    Provide world class service to clients internally and externally, serving as a client advocate and primary point of contact, ensuring quality and delivery of service and that all issues, client or internal, are followed through to resolution in a timely manner.

    Develop and cultivate client relationships by consulting with advertisers on their key goals, challenges, and growth opportunities.


    Successfully project management while communicating and collaborating with internal teams including Sales, Account Management, Creative, Ad Operations and Finance to ensure timely submission of proposals and deliverables.

    Sales Support & Media Strategy Development


    Support in developing media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth.


    Support material creation from initial sales pitch to campaign completion, including contract creation, overseeing creative and asset management and platform setup and execution.

    Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork.

    Campaign Execution & Operations

    Manage asset collection with Client.


    Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy.

    Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations.

    Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.

    Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments.

    Review and finalize campaign completion reports.


    Drive Results:


    Regularly analyze program performance in conjunction with client business goals to provide consultative guidance that drives performance and incremental opportunities.


    Other:


    Challenge yourself to become an expert in digital media channels for maximum impact – including display, mobile, search, social and online video, among others.

    Requirements / Skills

    BA/BS degree or equivalent.

    Self-starter, naturally inquisitive and eager to grow.

    Excellent interpersonal communication skills.

    Solution oriented mindset / Analytical thinker.

    Technical aptitude and the ability to pick up new technology quickly.

    Efficient time management skills – able to sustain timeline management and campaign deliverables.

    Strong organizational skills.

    Ability to work under pressure and adapt quickly to adverse situations.

    Problem-solver with investigative skills.
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