- Supervise the day-to-day task assignments and performance for all management and associates.
- Ensure a pleasant dining experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
- Manage all matters relating to associates and the team - recruiting, hiring, training, coaching, associate engagement, and performance management.
- Ensure compliance with corporate training programs.
- Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures, and practices.
- Analyze results and trends and prepare action plans to leverage the stores strengths and address areas of opportunity. Ensure the execution of all action plans.
- Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.
- Supervise the day-to-day task assignment and manage the performance of Customer Service Associates. This includes recruiting, hiring, training, coaching, managing performance, and administering progressive discipline.
- Oversee the completion of duties by hourly store management associates.
- Ensure proper training and training compliance of all hourly associates.
- Ensure creation of the stores weekly schedule, while working within labor guidelines and meeting targets.
- Oversee cash management procedures. Monitor and analyze reports relating to Loss Prevention and report trends to the General Manager.
- Ensure accuracy of weekly payroll.
- Ensure accurate stock levels by performing precise cycle counts and monitoring the ordering of products and supplies with a computer and/or handheld device. Review the results on the stores computer and/or handheld device and make the necessary changes. Prepare action plans to address off-standard items.
- Control inventory level by checking in all external vendors (by using a handheld device) and ensuring the delivery is accurate.
- Ensure execution of established security, quality, and store operations policies, procedures, and practices listed in training materials and other publications.
- Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues.
- Value store associates through celebration and recognition.
- Ensure the 24/7 execution of all customer service programs and processes.
- Communicate with the store manager regarding customer service issues and concerns.
- Ensure a pleasant dining experience for all customers, respond to customer complaints or inquiries, and solicit customer feedback and input.
- The pay range starts at $38,000/year, but up to $45,000/year based on experience.
- Competitive Pay
- Annual Bonus Package if performance metrics are met
- Health Insurance
- 401K
- Paid Vacation
- Real Advancement Opportunities
-
General Manager
1 week ago
Flos Collection MI LLC Grand Rapids, United StatesManage the overall operations of the restaurant to ensure company standards are maintained. Creates a culture within the unit that expresses the mission and vision of the Flo?s Collection · Duties and Responsibilities (including, but not limited to) · - Understands the P&L and bu ...
-
General Manager
2 days ago
Woosah Outfitters + Outside Coffee Grand Rapids, United States**General Manager | Grand Rapids** · **Job Summary**: · The General Manager is a natural leader who's passionate and enthusiastic about connecting with the teams and community through a unique experience while exhibiting exceptional leadership, customer service and product. The G ...
-
General Manager
1 week ago
BlueLinx Grand Rapids, United StatesBlueLinx is looking for a General Manager for our Grand Rapids, MI facility. This is an opportunity to advance your career in this highly marketable business segment. The position will report directly to the Regional Vice President and be held accountable for all sales initiative ...
-
Assistant General Manager
3 weeks ago
Lodgco Hospitality Grand Rapids, United States**The Canopy by Hilton, located in the heart of Downtown Grand Rapids, is in search of a dynamic Lead Operations Enthusiast to help oversee our team of Enthusiasts and support the General Manager at our modern boutique full-service hotel. This exquisite 155-room hotel features tw ...
-
Assistant General Manager
2 weeks ago
Grand Rapids Residence Inn by Marriott Grand Rapids, United StatesAre you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and honest? **Tharaldson wants you** · We provide a friendly, professional place to work and have fun, with opportunities for advancement and care ...
-
General Manager
3 weeks ago
Pizza Partners MI LLC Comstock Park, United StatesFull job description · General Manager · About Little Caesars · Who says pizza doesn't make life more fun? Not Little Caesars. We're the home of HOT-N-READY fun. And the fastest growing pizza chain on the planet (hey, maybe in the universe - nobody knows what other kind of pizza ...
-
Stellar Enterprises Kent, United StatesThe German Railway is not only one of the most important mobility service providers, but also one of the largest engineering firms in Germany. Currently, more than engineers work for us to realize and sustainably maintain new bridges, tunnels, train stations, tracks, and signal s ...
-
General Manager
2 weeks ago
Pace Transportation Services Byron Center, United States**About Us**: · Pace Transportation Services is a division of Hinton Transportation Investments, Inc. (HTI) and is a full line Semi Trailer Dealer that focuses on Sales, Service, Parts, and Leasing the heavy-duty vehicle aftermarket. Pace is actively seeking hard-working and grow ...
-
General Manager
2 weeks ago
6PM Hospitality Partners, LLC Zeeland, United States**Position Summary**: · Responsible for managing all aspects of the property, including leadership, management, and holding Team Members accountable, as well as exceeding guest expectations, while following government, 6PM Hospitality Partners, LLC., and IHG standards. · **Respon ...
-
General Manager
1 week ago
Checkers Drive-In Restaurants, Inc. Grand Rapids, United StatesPURPOSE OF YOUR WORK · At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the Corporate Field Operations team you will be responsible for executing the restaurant plan, by achieving sales and profits goals an ...
-
General Manager
1 week ago
Bowlero Corp Grand Rapids, United StatesOverview · This position will be based in the Grand Rapids, MI Market · Imagine your ideal job. Now add bowling, arcade games, amazing parties, and the kind of food most people dream about at their desks. Our General Managers help bring this vision to life every day for guests of ...
-
General Manager
1 week ago
Groundworks Grand Rapids, United StatesGroundworks is seeking a talented General Manager to add to our Bench in the Great Lakes area · Groundworks is the nation's leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization. · With more than 50 location ...
-
General Manager
1 week ago
Checkers Drive-In Restaurants, Inc. Grand Rapids, United StatesPURPOSE OF YOUR WORK · At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the Corporate Field Operations team you will be responsible for executing the restaurant plan, by achieving sales and profits goals an ...
-
General Manager
1 week ago
Groundwork Grand Rapids, United StatesGroundworks is seeking a talented General Manager to add to our Bench in the Great Lakes area · Groundworks is the nation's leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization. · With more than 50 locatio ...
-
General Manager
3 weeks ago
Jersey Mike's Grand Rapids, United StatesJersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant New Jersey. · "Jersey Mike's "A Sub Above" · Jersey Mike's Subs is looking for General Managers. · Become part of Jersey Mike's vibrant organization Grab hold of our powerful positive energy with a Jerse ...
-
general manager
3 weeks ago
IHOP Kentwood, MI , USA, United StatesIHOP - JobID: [Restaurant Supervisor] As a General Manager at IHOP, you'll: Manage the restaurant floor, focusing on regular contact with guests; Develop and maintain a professional functional working relationship with restaurant hourly employees and the franchisee organization; ...
-
General Manager
1 week ago
JW Marriott Hotel Grand Rapids Grand Rapids, United StatesJob Description · Job DescriptionFrom comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting ...
-
General Manager
2 weeks ago
Goldfish Grand Rapids, United StatesAre you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School We're a rapidly growing, award winning franchise that is not your typical company · We change lives. ...
-
General Manager
3 weeks ago
31041 Jersey Mike's Grand Rapids Grand Rapids, United StatesJob Description · Job DescriptionJersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant New Jersey. · "Jersey Mike's "A Sub Above" · Jersey Mike's Subs is looking for General Managers. · Become part of Jersey Mike's vibrant organization Grab hold of our powe ...
-
General Manager
22 hours ago
Five Guys Grand Rapids, United StatesThe starting pay for this position is $65,000/annually. This position is also eligible for participation in performance-based bonus rewards. · What can you expect? · * Real work/life hours of operation. Most locations open at 11:00 am and close at 10:00 pm. And no drive-thrus. · ...
Assistant General Manager - Grand Rapids, United States - IHOP
Description
Job Description
Job DescriptionPosition overview:The Assistant General Manager (AGM) is responsible for supporting the General Manager in the management of the entire stores operations. The AGM is also responsible to meet performance and profit goals. These objectives include assisting in the selection, development, and training of all associates in the store. The AGM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience that supports our vision.
Principal Duties: