Assistant General Manager - Grand Rapids, United States - Lodgco Hospitality

Lodgco Hospitality
Lodgco Hospitality
Verified Company
Grand Rapids, United States

1 week ago

Mark Lane

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Mark Lane

beBee recruiter
Description

The Canopy by Hilton, located in the heart of Downtown Grand Rapids, is in search of a dynamic Lead Operations Enthusiast to help oversee our team of Enthusiasts and support the General Manager at our modern boutique full-service hotel. This exquisite 155-room hotel features two outstanding restaurants and four elegant meeting spaces on-site, offering a range of unique amenities for our guests. We seek a skilled and passionate leader to help ensure smooth operations across all areas of the hotel.

JOB SUMMARY:

The Assistant General Manager (Lead Operations Enthusiast) is responsible for assisting in the successful management and operation of the hotel and restaurant outlets, while demonstrating excellent leadership skills that inspire others to succeed.

Reporting to the Chief Enthusiast 'General Manager' this leader ensures the hotels profitability and the delivery of high scores across hotel service, quality, maintenance, and appearance.


ESSENTIAL JOB FUNCTIONS:


  • Assist with: department meetings, payroll, employee files, monitoring overtime, preparing weekly forecast, weekly work schedules, expense controls, and revenue generation
  • Act as "Manager on Duty" and be responsible for hotel and F&B operations in the absence of the General Manager
  • Assist General Manager with all hotel, administrative, and human resources duties
  • Ensure compliance with OSHA standards to provide a safe work environment
  • Work with Front Office Manager to mentor and train front office staff
  • Analyze and resolve work problems to achieve workrelated goals
  • Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
  • Knowledge of brand operating systems/ brand standards
  • Knowledge of hotel accounting processes
  • Knowledge of hotel's food and beverage outlets and providing leadership support as needed
  • Knowledge of maintenance and operating procedures of all departmental equipment
  • Knowledge of all emergency procedures and how to act on them.
  • Assist with daily credit report; review the bucket, and all A/R accounts
  • Maintain online ordering of food, housekeeping, maintenance supplies, etc.
  • Assist sales in actively selling the hotel to groups, meetings, and extended stay guests
  • Review hotel reports daily and take necessary steps to resolve and eliminate discrepancies
  • Review all shift checklists and red book daily for completion and accuracy
  • Review scores weekly and address any service concerns with staff for improvement in order to ensure the highest quality service to the guests
  • Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs

OTHER DUTIES:


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.


CORE COMPETITENCIES:


  • Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty.
  • Is cool under pressure; is considered mature; can be counted on to hold things together during difficult times; can handle stress; is not knocked off balance by the unexpected; is a settling influence in a crisis.
  • Relates well to all kinds of people up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse hightension situations comfortably.
  • Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; holds team members accountable for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

REQUIRED/PREFERRED EDUCATION

  • Bachelors degree in Hotel Management or relevant field of work, or an equivalent combination of education and workrelated experience
  • At least 4 to 5 years of related hotel experience
  • 12 years of food & beverage experience preferred.
  • Hilton experience is a plus

Benefits We Offer

  • Career development & worklife balance
  • Paid time off
  • Travel and hotel discounts
  • Health, dental, & vision insurance
  • 401(k) with company match
  • Bonus Potential
  • And more

ADDITIONAL ELIGIBILITY QUALIFICATIONS


Valid driver's license and safe driving record - satisfactory criminal background screening required - professional references from the hospitality industry.


SUPERVISORY RESPONSBILITY
This position manages all employees of the hotel.


PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time,
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