General Manager - Grand Rapids, United States - Flos Collection MI LLC

Flos Collection MI LLC

Verified Company

Grand Rapids, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Manage the overall operations of the restaurant to ensure company standards are maintained. Creates a culture within the unit that expresses the mission and vision of the Flo?s Collection

Duties and Responsibilities (including, but not limited to)

Understands the P&L and budgeting process. Completes accurate sales and cost projections
Accurately completes billings and reconciliations on a weekly and monthly basis
Has a good working knowledge of specs and standards in both the FOH and BOH
Proactively identifies food, beverage and service opportunities during a shift
Accurately analyzes data to determine the strengths and opportunities of the restaurant
Uses questioning, observation and analysis to accurately identify the sources of problems
Demonstrates initiative and a sense of urgency in correcting substandard financial, operational or performance issues with management and staff
Effectively gets the management team to align on the priorities and to manage with consistency
Effectively communicates goals, roles and responsibilities to the management and staff
Facilitates effective manager meetings. Follows up and holds the team accountable for responsibilities and results
Writes an effective schedule that balances the need for team development and satisfaction with needs of the business
Achieves balanced and desired results in managing sales, costs, productivity, food and beverage quality, guest service, team morale and relationships with the community.
Builds trust and earns respect from the team. Models and develops a culture that promotes the Flo?s collection standards
Writes and delivers accurate and specific behavioral feedback to managers and staff consistently through one on ones and evaluations
Adheres to, supports and follows up with managers and staff on the standards of restaurant training programs and the hiring process. Takes a proactive, guest focused approach to all aspects of staffing
Seeks out and responds positively to guest feedback, always searching for ways to provide better quality food, beverage and service. Displays a sense of urgency in resolving guest issues and to the guest?s satisfaction
Promotes loyalty through developing regular guests and community involvement
Demonstrates consistency through words and actions. Seeks out, accepts and integrates constructive feedback
Follows through and commitments and meets deadlines
Creates a positive work environment and maintains control and composure through difficult situations
Oversees accuracy of payroll and processes weekly in a timely manner
Responsible for maintaining all aspects of building repairs and follows up to ensure things are fixed in a timely manner