Jobs
>
Dallas

    Guest Services Agent - Dallas, United States - Quorum Hotels

    Quorum Hotels
    Quorum Hotels Dallas, United States

    6 days ago

    Default job background
    Description


    The Aloft Plano is looking for Guest Services Agentsto join the team

    The Guest Services Agents check are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations, hotel operator, concierge duties, follow procedures for safe food production, assembly, and presentation. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

    Essential Job Functions:
    • Approach all encounters with guests and employees in a friendly, service-oriented manner.
    • Maintain high standards of personal appearance and grooming (per brand standards).
    • Maintain regular attendance in compliance with the hotel's scheduling will vary according to hotel business levels.
    • Always comply with standards and regulations to encourage safe and efficient hotel operations.
    • Always maintain a friendly and warm demeanor .
    • Greet and welcome all guests approaching the Front Desk in accordance with the hotel's standards.
    • Maintain proper operation of the telephone switchboard and ensure that telephone etiquette is met.
    • Handle requests for information, mail, and messages in an efficient and courteous manner.
    • Answer guest inquires about hotel service, facilities, and hours of operation.
    • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
    • Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
    • Follow credit policies.
    • Be aware of all rates, packages, and special promotions; be familiar with all in house groups; be aware of closed out and restricted dates.
    • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
    • Be familiar with policies and house rules as well as hospitality terminology.
    • Have knowledge of and assist in emergency procedures as required.
    • Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Clean work areas, equipment, utensils, dishes, and silverware.
    • Store food in designated containers and storage areas to prevent spoilage.
    • Prepare variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
    • Assist management with inventory control and stocking product.
    • Coordinate banquet scheduling, food preparations with team member to ensure seamless service.
    • Must be 21 years of age or older and be able to work flexible schedule.
    • Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
    • Maintain lobby and public space cleaning and sanitizing every hour, more often is public space/lobby is busy.
    • Sanitize all keys when they are turned in.
    Requirements
    • College course work in related field helpful.
    • Experience in a hotel or a related field preferred.
    • Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
    • Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve to effectively deal with internal and external customers.
    • High School diploma or equivalent required.
  • Northstar Memorial Group

    Call Center Service Agent

    3 days ago

    Northstar Memorial Group Dallas, United States

    NorthStar Memorial Group is seeking a Call Center Service Agent at Restland Funeral Home in Dallas, TX. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently an ...

  • Highgate Hotels, Inc.

    Guest Services Agent

    5 days ago

    Highgate Hotels, Inc. Dallas, United States

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all Guest Service, Agent, Guest, ...

  • Alfasigma USA, Inc.

    Customer Service Agent

    6 days ago

    Alfasigma USA, Inc. Dallas, United States

    The Customer Service Agent (PSR) supports Brand Direct Health's patients by providing exceptional customer service resulting in successful interactions with patients and prescribers. Key Responsibilities: Achieves daily inbound and outbound call requ Customer Service, Agent, Serv ...

  • Wyndham Worldwide

    Guest Services Agent

    6 days ago

    Wyndham Worldwide Dallas, United States

    ** Guest Services Agent** · Location: Dallas, TX, US, 75206 · Property Name: La Quinta by Wyndham Dallas - Uptown Req Id: 16437 · La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Dallas - Uptown location in Dallas , Texas ...

  • Jerry

    Customer Service Agent

    1 week ago

    Jerry Dallas, United States

    **Customer Service Agent** · Dallas, Texas / Sales and Service Service / Full-Time + Respond to our customers insurance questions on behalf of our carriers via phone, text, email, or through the app · + Help our existing customers with their current policies · + Identify ways ...

  • The Joule

    Guest Services Agent

    6 days ago

    The Joule Dallas, United States

    Compensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Franci ...

  • The Joule

    Guest Services Agent

    1 week ago

    The Joule Dallas, United States

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco a ...

  • Driveway

    Customer Service Agent

    6 days ago

    Driveway Dallas, United States

    Driveway Customer Service Agent - Sell (Dallas, TX) page is loaded **Driveway Customer Service Agent - Sell (Dallas, TX)** · **Driveway Customer Service Agent - Sell (Dallas, TX)** · locationsDriveway Care Center - Dallas, TX time typeFull time posted onPosted 9 Days Ago job re ...

  • The Joule

    Guest Services Agent

    1 week ago

    The Joule Dallas, United States

    Compensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisc ...

  • Jeff Ivy District Manager

    Financial Services Agent

    1 day ago

    Jeff Ivy District Manager Dallas, United States

    Job Description · Job DescriptionWe are seeking a passionate, self-driven, natural born leader with a desire to make a difference in people's lives. As a Financial Services Agent you will be part of a team that is helping to grow the revenue of the office by offering products tha ...

  • Todd Campbell-Farmers Insurance Agency

    Licensed Service Agent

    6 days ago

    Todd Campbell-Farmers Insurance Agency Dallas, United States

    Job Description · Job DescriptionEstablished, Top-Performing Farmers Insurance Agency looking for a full-time Licensed Customer Service Representative. Bilingual (Spanish) is a plus · *Must have an active General Lines Property & Casualty license to be considered for this positio ...

  • Venture VIP Travel

    Virtual Customer Service Agent

    3 days ago

    Venture VIP Travel Dallas, United States

    Job Title: Virtual Customer Service Agent (WFH) · Location: Remote · Employment Type: Full-time/Part-time · Responsibilities: · Customer Support: Provide timely and accurate responses to inquiries via email, phone, and chat channels. Assist clients with booking reservations, mana ...

  • Mass Markets

    Insurance Customer Service Agent

    2 days ago

    Mass Markets Dallas, United States

    Mass Markets - JobID: 39386 [Customer Service Representative] As an Insurance Customer Service Agent at Mass Markets, you'll: Support inbound customer service, help desk, and back-office processing representatives; Provide full lifecycle customer service and sales to assist custo ...

  • Mass Markets

    Insurance Customer Service Agent

    6 days ago

    Mass Markets Dallas, United States

    Mass Markets - JobID: 39383 [Customer Service Representative] As an Insurance Customer Service Agent at Mass Markets, you'll: Support inbound customer service, help desk, and back-office processing representatives; Provide full lifecycle customer service and sales to assist custo ...

  • Mass Markets

    Bank Customer Service Agent

    6 days ago

    Mass Markets Dallas, United States

    Mass Markets - Full_Time [Customer Service Representative] As a Customer Service Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling; ...

  • Garda World Security Corporation

    Customer Service Security Agent

    6 days ago

    Garda World Security Corporation Dallas, United States

    ** Customer Service Security Agent** · *Share by Email* Location: Dallas, TX **Job Description** · **JOB SNAPSHOT Immediately Hiring** · **Job Title:** Customer Service Security Agent · **Location:** Downtown Dallas · **Environment:** Corporate HQ location/ Guard Shack · ** ...

  • Alliance Ground International

    Airline Customer Service Agent

    6 days ago

    Alliance Ground International Dallas, United States

    Attention:Pay range for this position is from $16/hr to $19/hr. Pay range strictly based on your attendance, job performance and experiences. Candidate must have flexible schedules that can work any days/ any times including weekends and holidays due Customer Service, Airline, Ag ...

  • Advanced Foundation Repair, LP

    Inbound Customer Service Agent

    3 days ago

    Advanced Foundation Repair, LP Dallas, United States

    Job Description · Job DescriptionJob Title: Inbound Customer Service Agent - Foundation Repair Specialist · Job Offer: Full Time Position - In Office (NO REMOTE WORK) · Job Hours: 7:30AM - 5PM · Job Pay: Weekly SALARY $700 · One Week Paid Vacation After First Year of Service · C ...

  • Envoy Air

    Customer Service Airport Agent

    6 days ago

    Envoy Air Dallas, United States

    Overview: · Come and work for Envoy Air, an American Airlines Group Company, at (Dallas/Fort Worth International Airport) and watch your career take off You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. · We are hiri ...

  • Synergistic Staffing

    Remote Customer Service Agent

    4 days ago

    Synergistic Staffing Dallas, United States

    Job Description · Job DescriptionRemote Customer Service Agent – Major Airline · Job Overview · Major Airline seeks Remote Customer Service Agent to join their team and make a difference in the lives of travelers every day In this role, your primary responsibility will be to assi ...