- Greet and welcome all guests approaching the Front Desk in accordance with Forbes Hotel standards.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be familiar with all in-house groups.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Have knowledge of emergency procedures and assist as needed.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Perform other duties as requested by management.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
-
Call Center Service Agent
5 days ago
Northstar Memorial Group Dallas, United StatesNorthStar Memorial Group is seeking a Call Center Service Agent at Restland Funeral Home in Dallas, TX. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently an ...
-
Guest Services Agent
1 week ago
Highgate Hotels, Inc. Dallas, United StatesThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all Guest Service, Agent, Guest, ...
-
Customer Service Agent
1 week ago
Alfasigma USA, Inc. Dallas, United StatesThe Customer Service Agent (PSR) supports Brand Direct Health's patients by providing exceptional customer service resulting in successful interactions with patients and prescribers. Key Responsibilities: Achieves daily inbound and outbound call requ Customer Service, Agent, Serv ...
-
Guest Services Agent
1 week ago
Quorum Hotels Dallas, United States· The Aloft Plano is looking for Guest Services Agentsto join the team · The Guest Services Agents check are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay ...
-
Guest Services Agent
1 week ago
The Joule Dallas, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Franci ...
-
Customer Service Agent
1 week ago
Driveway Dallas, United StatesDriveway Customer Service Agent - Sell (Dallas, TX) page is loaded **Driveway Customer Service Agent - Sell (Dallas, TX)** · **Driveway Customer Service Agent - Sell (Dallas, TX)** · locationsDriveway Care Center - Dallas, TX time typeFull time posted onPosted 9 Days Ago job re ...
-
Customer Service Agent
1 week ago
Jerry Dallas, United States**Customer Service Agent** · Dallas, Texas / Sales and Service Service / Full-Time + Respond to our customers insurance questions on behalf of our carriers via phone, text, email, or through the app · + Help our existing customers with their current policies · + Identify ways ...
-
Guest Services Agent
1 week ago
Wyndham Worldwide Dallas, United States** Guest Services Agent** · Location: Dallas, TX, US, 75206 · Property Name: La Quinta by Wyndham Dallas - Uptown Req Id: 16437 · La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Dallas - Uptown location in Dallas , Texas ...
-
Guest Services Agent
2 weeks ago
The Joule Dallas, United StatesCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco a ...
-
Financial Services Agent
4 days ago
Jeff Ivy District Manager Dallas, United StatesJob Description · Job DescriptionWe are seeking a passionate, self-driven, natural born leader with a desire to make a difference in people's lives. As a Financial Services Agent you will be part of a team that is helping to grow the revenue of the office by offering products tha ...
-
Licensed Service Agent
1 week ago
Todd Campbell-Farmers Insurance Agency Dallas, United StatesJob Description · Job DescriptionEstablished, Top-Performing Farmers Insurance Agency looking for a full-time Licensed Customer Service Representative. Bilingual (Spanish) is a plus · *Must have an active General Lines Property & Casualty license to be considered for this positio ...
-
Customer Service Security Agent
1 week ago
Garda World Security Corporation Dallas, United States** Customer Service Security Agent** · *Share by Email* Location: Dallas, TX **Job Description** · **JOB SNAPSHOT Immediately Hiring** · **Job Title:** Customer Service Security Agent · **Location:** Downtown Dallas · **Environment:** Corporate HQ location/ Guard Shack · ** ...
-
Airline Customer Service Agent
1 week ago
Alliance Ground International Dallas, United StatesAttention:Pay range for this position is from $16/hr to $19/hr. Pay range strictly based on your attendance, job performance and experiences. Candidate must have flexible schedules that can work any days/ any times including weekends and holidays due Customer Service, Airline, Ag ...
-
Insurance Customer Service Agent
1 week ago
Mass Markets Dallas, United StatesMass Markets - JobID: 39383 [Customer Service Representative] As an Insurance Customer Service Agent at Mass Markets, you'll: Support inbound customer service, help desk, and back-office processing representatives; Provide full lifecycle customer service and sales to assist custo ...
-
Virtual Customer Service Agent
6 days ago
Venture VIP Travel Dallas, United StatesJob Title: Virtual Customer Service Agent (WFH) · Location: Remote · Employment Type: Full-time/Part-time · Responsibilities: · Customer Support: Provide timely and accurate responses to inquiries via email, phone, and chat channels. Assist clients with booking reservations, mana ...
-
Insurance Customer Service Agent
4 days ago
Mass Markets Dallas, United StatesMass Markets - JobID: 39386 [Customer Service Representative] As an Insurance Customer Service Agent at Mass Markets, you'll: Support inbound customer service, help desk, and back-office processing representatives; Provide full lifecycle customer service and sales to assist custo ...
-
Bank Customer Service Agent
1 week ago
Mass Markets Dallas, United StatesMass Markets - Full_Time [Customer Service Representative] As a Customer Service Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling; ...
-
Inbound Customer Service Agent
6 days ago
Advanced Foundation Repair, LP Dallas, United StatesJob Description · Job DescriptionJob Title: Inbound Customer Service Agent - Foundation Repair Specialist · Job Offer: Full Time Position - In Office (NO REMOTE WORK) · Job Hours: 7:30AM - 5PM · Job Pay: Weekly SALARY $700 · One Week Paid Vacation After First Year of Service · C ...
-
Customer Service Airport Agent
1 week ago
Envoy Air Dallas, United StatesOverview: · Come and work for Envoy Air, an American Airlines Group Company, at (Dallas/Fort Worth International Airport) and watch your career take off You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. · We are hiri ...
-
Remote Customer Service Agent
6 days ago
Synergistic Staffing Dallas, United StatesJob Description · Job DescriptionRemote Customer Service Agent – Major Airline · Job Overview · Major Airline seeks Remote Customer Service Agent to join their team and make a difference in the lives of travelers every day In this role, your primary responsibility will be to assi ...
Guest Services Agent - Dallas, United States - The Joule
Description
Compensation Type: Hourly Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:The Joule Dallas, TX
Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the 80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destinationa forerunner in the renaissance of downtown Dallas.
Overview:The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities: