Customer Service Representative - Dravosburg, United States - Watco Companies L.L.C.

Watco Companies L.L.C. Dravosburg, United States

1 day ago

Description

Hourly pay rate: $ $18.00

Schedule: Primarily Day Shift

Position Description

Demonstrate predictable, reliable, and timely attendance.
Follow written and verbal directions to complete assigned tasks on schedule.
Read, write, and communicate in English & understand basic math.
Learn from directions, observations, and mistakes and apply procedures using good judgment.
Working knowledge of Watco Safety and Operating principles
Work independently or as part of a team and interact appropriately with others.
Proficient and customer-focused professional in general administration.
Possess a commitment to customer service, rigorous attention to detail and the ability to work in a team-oriented environment.
Responsible for interacting with Customers and their representatives to provide coordination and information to inquiries regarding products and services.
Coordinate product delivery with outside carriers.
Coordinate incoming orders with team to ensure customer satisfaction.
Thoroughly and accurately prepare all applicable documentation and recordkeeping
Perform all work in compliance with Company standards, procedures, and regulatory requirements
Communicate effectively, both orally and in writing; concisely provide information, explanations, and instructions; and elicit information from others with varying levels of ability to understand.
Maintain composure, efficiency, and a positive customer-service oriented manner during periods of peak workload, with frequent interruptions
Organize work, set priorities, meet critical deadlines, and follow-up with minimal direction
Enter and retrieve data from computer system
Independently recognize and define a problem, identify the resources available to help solve the problem, create and implement viable solutions, and follow through to ensure the problem is resolved to the satisfaction of all parties.

Requirements

High school education or general education development (GED).
Proven experience of at least one (1) year in an office setting
Must be able to use a computer, fax machine, telephone, and applicable computer software such as Microsoft Office
Schedule flexibility required; ability to work days, evenings, and weekends when necessary
Ability to compose business correspondence with correct English grammar, spelling, and punctuation.
Must possess a valid driver's license
Must be able to obtain a TWIC card (Transportation Worker Identification Credential)

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