Jobs
>
Remote

    Customer Success Manager - Remote, United States - CYE

    CYE
    CYE Remote, United States

    2 weeks ago

    Default job background
    Full time
    Description

    CYE is on the lookout for a Customer Success Manager to work closely with our customers, build lasting relationships, and help them every step of the way. Your role will be to encourage customers to make the most of our products and to always be there for them as their biggest supporter.

    Responsibilities

    • Build and maintain strong customer relationships. Proactively engage with customers to establish trust and rapport. Gain insights into their security risks, challenges and objectives, and offer tailored support and guidance.
    • Customer advocacy: Act as a vocal advocate for customers within our company. Gather feedback and suggestions to inform product development and improve our cybersecurity offerings.
    • Renewals and expansion: Manage customers' renewals process to ensure high retention.
    • Collaborate with sales, marketing, product development, and technical support teams to ensure a cohesive and comprehensive customer experience.
    • Manage the delivery process of our add-on professional services.
    • Onboarding: Lead the onboarding process for new clients, ensuring they have a seamless transition onto our cybersecurity platform and understand its features and functionalities.
    • Training and enablement: Conduct training sessions and provide educational resources to empower customers to effectively utilize our cybersecurity solutions and enhance their security posture.
    • Performance metrics: Monitor and analyze key performance indicators such as customer satisfaction, retention rates, and security effectiveness. Utilize data insights to refine customer success strategies and enhance service delivery.
    • Stay abreast of the latest cybersecurity threats, technologies, and industry trends to provide informed advice to customers.

    Qualifications

    • At least 2 years of customer success experience in a B2B cybersecurity SaaS organization.
    • A strong foundation in cybersecurity, risk management, or a related field.
    • Exceptional verbal and written communication skills in English, with the ability to convey complex information clearly and persuasively.
    • Strong problem-solving abilities and a customer-centric approach to resolving issues.
    • Experience in managing projects or customer accounts, with a track record of achieving successful outcomes.
    • Demonstrated ownership, resourcefulness, and the flexibility necessary to lead and adapt within a hyper-growth and dynamic start-up.
    • A demonstrated ability to learn quickly, adapt to new technologies, and stay current with industry trends.
    • Certifications in cybersecurity (e.g., CISSP, CISM) or customer success (e.g., CCSM) - an advantage.
    • Proficiency in CRM and customer success software - an advantage.
    • Soft skills: Empathy and a customer-centric attitude; strategic thinking and the ability to align customer success strategies with business goals; resilience, with effective stress management skills in high-pressure situations.

    About us

    CYE's SaaS platform and experts enable security leaders to execute optimized security programs with significant business impact. CYE serves large companies in multiple industries around the world. With offices in Israel, New York, and London, CYE is funded by EQT Private Equity and 83North.

  • SailPoint

    Customer Success Manager

    2 weeks ago

    SailPoint Remote, United States Full time

    The Customer Success Manager for Enterprise accounts is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts. This role serves as a customer advocate and business con ...

  • Boulevard

    Customer Success Manager

    2 weeks ago

    Boulevard Remote, United States Full time

    · Who is Boulevard? · Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. · Before launching in 2016, our founders spent months ...

  • Skillsoft

    Customer Success Manager

    11 hours ago

    Skillsoft Remote, United States Full time

    · At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. · OVERVIEW · We are ...

  • Instructure

    Partner Success Manager

    2 weeks ago

    Instructure Remote, United States Full time

    Instructure is a leading technology company dedicated to transforming education through innovative solutions. Our cutting-edge products empower educators and learners worldwide. We are seeking a dynamic and experienced professional to join our team as the Director of Business Dev ...

  • Arcadia

    Customer Success Manager

    3 weeks ago

    Arcadia Remote, United States Full time

    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more informati ...

  • Contentsquare

    Customer Success Manager

    3 weeks ago

    Contentsquare Remote, United States Full time

    Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing mor ...

  • Arcadia

    Customer Success Manager

    1 week ago

    Arcadia Remote, United States Full time

    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more informati ...

  • EngagedMD

    Customer Success Manager

    3 weeks ago

    EngagedMD Remote, United States Full time

    You are an experienced Customer Success Manager with superior relationship management skills, intent on helping a tech organization achieve its mission by building strong relationships with clients and driving deeper into accounts. We're EngagedMD and we have a patient journey ap ...

  • Listrak

    Client Success Manager

    3 weeks ago

    Listrak Remote, United States Full time

    About Listrak: · We are a SaaS company that offers an integrated digital marketing platform trusted by 1,000+ leading retailers and brands for email, text message marketing, identity resolution, behavioral triggers and cross-channel orchestration. Our HQ is in Lititz, PA, but we ...

  • Addition

    Customer Success Manager

    1 week ago

    Addition Remote, United States Full time

    Overview · Addition Wealth is transforming financial health to make personalized financial expertise inclusive and accessible to all. We work with leading companies and financial institutions to provide employees access to robust digital tools, an extensive knowledge center, and ...

  • Instrumentl

    Customer Success Manager

    3 weeks ago

    Instrumentl Remote, United States Full time

    Instrumentl is growing We're hiring a Customer Success Manager(CSM) to help our customers (nonprofits and grant writers) achieve their goals while using our platform. If you are motivated by customer happiness and excited to join a mission-driven company, then this role is made ...

  • ProcessUnity

    Customer Success Manager

    2 weeks ago

    ProcessUnity Remote, United States Full time

    ProcessUnity is seeking a customer-centric and highly motivated individual to join our Customer Success team. The Customer Success Manager (CSM) is responsible for building strong relationships, maintaining expert product knowledge, using project management and organizational ski ...

  • AltiSales

    Customer Success Manager

    4 weeks ago

    AltiSales Remote, United States Full time

    About the company · AltiSales is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, technology, and operations of Sales and Sales Development. AltiSales lives in the intersection of 3 industries: Consulting, ...

  • Qualia

    Customer Success Manager

    2 weeks ago

    Qualia Remote, United States Full time

    At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, ...

  • Fortive

    Customer Success Manager

    3 weeks ago

    Fortive Remote, United States Full time

    This Customer Success Manager position is based in Florida or Georgia and is responsible for identifying and closing business opportunities within established accounts by bringing strategic thought and day-to-day operational excellence to propel growth. This position will exceed ...

  • Informed K12

    Customer Success Manager

    2 weeks ago

    Informed K12 Remote, United States Full time

    **Please note: This position is remote, but candidates MUST be based in California or Texas. Please only apply if you are based in California or Texas** · Who we are · At Informed K12, we're on a mission to help school district administrators operate efficiently and gain insight ...

  • Timescale

    Customer Success Manager

    3 weeks ago

    Timescale Remote, United States Full time

    Timescale is the creator of TimescaleDB, the industry-leading relational database for time-series. Tens of thousands of organizations trust TimescaleDB today with their mission-critical time-series applications. The company is dedicated to serving software developers and business ...

  • Saviynt

    Customer Success Manager

    2 weeks ago

    Saviynt Remote, United States Full time

    Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud g ...

  • Security Innovation

    Manager of Customer Success

    2 weeks ago

    Security Innovation Remote, United States Full time

    Security Innovation is looking for a creative, energetic, and data-driven Customer Success Manager to join our team This is a player/coach role that will report to our Vice President of Global Sales. The Customer Success Manager will lead a team that best understands the needs of ...

  • Skillsoft

    Customer Success Manager

    1 week ago

    Skillsoft Remote, United States Full time

    · At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. · OVERVIEW · We are ...