Customer Success Manager - Remote, United States - AltiSales

Description

About the company

AltiSales is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, technology, and operations of Sales and Sales Development. AltiSales lives in the intersection of 3 industries: Consulting, Outsourcing, and Venture Capital. We work with clients to create a sustainable and scalable revenue engine that can later be brought in-house as the teams grow from a few Sales Development Representatives to dozens of them.

AltiSales was founded in 2012 by Tito Bohrt, who himself spent over a year making cold calls, and over 6 years in Sales Development. Tito has hired and trained over 100 SDRs including some of the best performers at public companies like Citrix. Today Tito leads AltiSales and writes articles for Sales Hacker, Forbes, and his personal blog on LinkedIn.

Our Core Values are:

1. Excellence: Results, not effort. How much, how quickly, and how well you do your work matter much more than how many hours you're in the office.
2. Ownership & Accountability: We behave like owners. We never wait to be told what to do or feel like "it's not our job" to go above and beyond. We act as the CEOs of our campaigns and are always self-motivating, self-improving, and self-disciplined. We make tough decisions without agonizing.
3. Customer Centricity: We strive to make every customer successful because their success is our success. Empathy is our default. We work hard to augment our clients growth day-in and day-out. We pride ourselves on making a tangible impact on our customer ́s lives and businesses.
4. Common Sense: We believe that excessive rules make our company less agile and adaptable in a constantly changing world, and therefore we prioritize common sense.
5. Team-Centric and Results-Driven Culture: We embrace a team-oriented approach where we operate like a professional sports team. We strive for excellence by seeking the best talent, investing in their development, and making necessary adjustments to optimize overall team performance. We are ego-less in the search for the best ideas. We value open communication and radical candor, fostering a culture of achievement and collaboration.

Our Benefits:

• Attractive Compensation Package: We offer a competitive salary, commission, and bonuses in USD, which include performance-based salary increases. Join our prestigious Presidents Club: Achieve your revenue targets and every quarter, we reward you with an exciting trip to destinations like Vegas, Mexico, and Costa Rica. While on these trips, you'll have the opportunity to bond with the team and engage in thrilling activities such as scuba diving, whitewater rafting, and bungee jumping. As a top performer, you'll be celebrated and receive well-deserved recognition.
• Remote-First Culture: Enjoy the freedom to work from anywhere that suits you best. Our company fully supports remote work, allowing you to choose your ideal location. We go the extra mile by covering your coworking space expenses and providing all the necessary equipment you need to excel in your role.
• Work-Life Balance: Enjoy our open vacation policy that allows you to take time off whenever you need it, as long as you continue to meet your goals. We understand the importance of a healthy work-life balance and trust our employees to manage their time effectively.
• Unlimited Professional Growth: Fuel your sales expertise with our unlimited professional development budget. We cover 100% of the costs for sales books, conferences, and any other opportunities to enhance your skills.
• Additional Exciting Perks: we offer a range of cool benefits including health reimbursement, fitness stipend, and more.

About the role

As a Customer Success Manager, you ́ll be responsible for leading projects related to developing a positive customer experience and fostering relationships, and supporting brand loyalty for US-based clients.

Serving as a trusted business partner and advisor, your role will involve deeply understanding their unique company challenges and goals, and leading projects to ensure customers get fast time-to-value advocating the innovative power of our products and services.

Responsibilities:

• Manage the program/project from scoping and requirements through deployment for an end-to-end project or specific area of a project.
• Proactively manage, monitor, and report on the execution of deliverables and status in an effective manner across stakeholders.
• Promote value through customer experience and facilitate effective communication and collaboration among project stakeholders.
• Analyzing customer data to improve customer experience
• Contribute to lessons learned exercises and lead knowledge-sharing initiatives amongst the CSM team.
• Arrange productive meetings by effectively communicating and demonstrating the value of our offering to ensure high-quality interactions.

Required Qualifications:

• Native/Bilingual English proficiency.
• Bachelor's degree or equivalent practical experience.
• 1+ years of proven experience in project management operations.
• 1+ years of proven experience in a sales, consulting, and/or customer-facing role working towards specific goals/Key Performance Indicators (KPIs).
  

Desirable Qualifications (Nice to Have):

• Proficient in project management methodologies and tools.
• Strong problem-solving abilities with the capacity to identify and address issues proactively.
• Strong organizational and multitasking skills, with the ability to prioritize and manage multiple tasks effectively.
• Excellent communication and interpersonal skills, both written and verbal.
• Analytical mindset with the ability to gather, interpret, and present data effectively.

Please submit your resume in English - we can only consider applications submitted in this language.

AltiSales is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.