- End-to-End Project Management: Spearhead project implementation by diligently adhering to the defined scope, driving continual enhancements, and delivering our software solutions.
- Strategy Design and Execution: Lead in designing robust, scalable architectures that meet specific business requirements, ensuring optimal outcomes and program success.
- Client Engagement and Relationship Management: Establish strong rapport with district stakeholders to assess their business needs, advising them with suitable platform recommendations. Foster and maintain strategic relationships at all levels within the school districts, from Superintendents and their Cabinets to Program Directors and Administrative Assistants, ensuring seamless cross-functional interaction.
- Product Expertise: Maintain an in-depth knowledge of Informed K12's product, keeping abreast with our product roadmap to better serve our clients' evolving needs.
- Risk Mitigation: Proactively manage accounts to identify potential risks, implement risk mitigation strategies, and resolve issues effectively for a successful project outcome
- Value Realization: Architect and implement strategic program roadmaps for clients that drive value and align with their business objectives.
- Voice of the Customer: Act as the liaison between clients and our product teams, capturing and communicating their feedback and feature requests, to enhance the overall user experience.
- Travel Requirements: Ability and willingness to travel 25% - 30% of the time
- Experience: A minimum of 4 years experience in project/program management at a software/SaaS company.
- Strategic Thinking: Robust critical and strategic thinking skills, with a proven ability to manage, analyze, and resolve complex client situations effectively.
- Relationship Building: Proven track record in building and nurturing strong internal and external relationships, including with senior-level executives across organizations.
- Proactivity: Demonstrated ability to anticipate client needs, actively seeking opportunities to deliver added value and exceeding expectations.
- Adaptability: Capability to thrive in fluid start-up environments, demonstrating comfort and effectiveness even in situations where processes and structures may not yet be well-defined.
- Innovative Mindset: A creative, entrepreneurial spirit, able to think outside the box to identify unique solutions and opportunities.
- Location: This is a 100% remote position, but must reside in California to complete client onsite visits
- Early-stage startup experience or experience working in an entrepreneurial environment
- Experience working in K-12 schools or districts
- Growth Mindset
- Intrinsic Motivation
- Emotional Intelligence
- Accountability
- Systemic Thinking
-
Customer Success Manager
1 week ago
Applied Systems Remote, United States Full timeJob Description · Tarmika, a division of the worldwide leader in insurance technology, Applied Systems, Inc., is currently searching for a Customer Success Manager who will manage and create strong relationships with insurance agencies that are utilizing the Tarmika rating platfo ...
-
Customer Success Manager
2 weeks ago
vivenu GmbH Remote, United States Full timeGet onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketing · About us · In 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of ...
-
Customer Success Manager
1 week ago
Forte Remote, United States Full timeAs a Customer Success Manager, you will lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our Go- ...
-
Customer Success Manager
2 weeks ago
Helium 10 Remote, United States Full timeAbout Us: · We're Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We're experts at our craft (and if not, we become experts, fast) and we hold each other to a high standard. Why? We're shaping the future f ...
-
Manager, Customer Success
1 week ago
Squarespace Remote, United States Full timeAt Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin and Portland and a remote workforce. Customer Success Specialists work with our custome ...
-
Principal Success Manager
3 weeks ago
BlackLine Remote, United States Full timeGet to Know Us: · It's fun to work in a company where people truly believe in what they're doing · At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. · Since being founded in 2001, BlackLine has become a leading provid ...
-
Customer Success Manager
3 weeks ago
BioRender Remote, United States Full timeAt BioRender, our mission is to accelerate the world's ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create th ...
-
Customer Success Manager
4 days ago
Cleo Remote, United States Full timeCleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterpr ...
-
Client Success Manager
3 days ago
Ylopo Remote, United States Full time· About Us · Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to j ...
-
Customer Success Manager
3 weeks ago
Boulevard Remote, United States Full time· Who is Boulevard? · Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. · Before launching in 2016, our founders spent months ...
-
Customer Success Manager
1 week ago
Arcadia Remote, United States Full timeArcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more informati ...
-
Customer Success Manager
3 weeks ago
Qualia Remote, United States Full timeAt Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, ...
-
Customer Success Manager
3 weeks ago
Addition Remote, United States Full timeOverview · Addition Wealth is transforming financial health to make personalized financial expertise inclusive and accessible to all. We work with leading companies and financial institutions to provide employees access to robust digital tools, an extensive knowledge center, and ...
-
Customer Success Manager
1 week ago
Yembo Remote, United States Full timeThe Yembo Customer Success team is a key department for building a strong client base of raving fans. As a Customer Success Manager you will be responsible for ensuring our customers get maximum value from the Yembo suite of products. You will focus on developing close relationsh ...
-
Customer Success Manager
3 weeks ago
Skillsoft Remote, United States Full time· At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. · OVERVIEW · We are ...
-
Customer Success Manager
2 weeks ago
AppOmni Remote, United States Full timeAbout AppOmni · AppOmni is leading the cybersecurity and AI revolution. We created the category called SaaS security posture management (SSPM). And now, over 25% of the Fortune 100 and many global companies are using our platform to overcome challenges such as SaaS application at ...
-
Customer Success Manager
4 weeks ago
Mighty Networks Remote, United States Full timeCompany Overview · Mighty Networks is a software-as-a-service (SaaS) platform ushering in a new era of digital business built on community. Our SaaS platform serves brands, entrepreneurs, and creators building businesses powered by community—bringing their content, community, onl ...
-
Customer Success Manager
1 week ago
Skillsoft Remote, United States Full time· At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. · OVERVIEW · We are ...
-
Customer Success Manager
1 week ago
Knock Remote, United States Full timeWe are very happy to announce that we have officially re-opened our Ballard, WA HQ office for voluntary use In order to maintain safety, comfort and flexibility, we currently offer most employees the choice between 3 work locations: HQ-first, Hybrid or Remote; if there are specif ...
-
Customer Success Manager
3 weeks ago
Arcadia Remote, United States Full timeArcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more informati ...
Customer Success Manager - Remote, United States - Informed K12
3 weeks ago
Description
**Please note: This position is remote, but candidates MUST be based in California or Texas. Please only apply if you are based in California or Texas**
Who we are
At Informed K12, we're on a mission to help school district administrators operate efficiently and gain insight into their most critical school business processes. Still today, most school districts have hundreds of mission-critical processes that run on paper, making visibility and improvement near impossible. We transform paperwork from a daily stumbling block to a strategic tool. This makes it possible to hire the right teachers for the right classrooms faster, manage bus routes for students without permanent housing, ensure teachers get reimbursed and paid on time, and a lot more. In short, we are powering the future of school district operations by helping district administrators drive the systemic change needed to improve productivity, accountability, and equity.
Our founders came out of Stanford University's Graduate School of Education. Informed K12 (formerly Chalk Schools) was one of the first companies funded by Stanford's StartX accelerator and top education technology incubator Imagine K12, now part of Y Combinator. Learn more about us at
About the role
At Informed K12, a critical part of what we offer is a high-touch, consultative approach to implementation, where we leverage our expertise to provide school districts with a clear path to success. We're looking for folks that can influence a change in district behaviors through technology. This often means wrangling stakeholders and getting very creative in getting wide and deep within multiple district departments and department leaders. You will partner with our clients to take them on a transformation journey as they reimagine critical processes and build operational capacity for their organizations.
If large-scale change management and moving diverse groups of people with competing priorities toward common goals is interesting to you, then you will find the work we do both rewarding and challenging. Your positive relationships with our district partners will help them lead large-scale change in their organization.
Responsibilities
Requirements
Preferred Qualifications
Salary Range: $105k-$142k
What We Value: