Jobs
>
Remote

    Customer Success Manager - Remote, United States - Mighty Networks

    Mighty Networks
    Mighty Networks Remote, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Company Overview

    Mighty Networks is a software-as-a-service (SaaS) platform ushering in a new era of digital business built on community. Our SaaS platform serves brands, entrepreneurs, and creators building businesses powered by community—bringing their content, community, online courses, events, and memberships together in one place.

    Similar to a Shopify store, with a Mighty Network, a brand or creator has their own online destination with their choice of features and the ability to charge for digital subscriptions, online courses, and products under their own brand and are instantly available on their own website and through native

    The Opportunity

    Mighty is pioneering an innovative community platform where brands, entrepreneurs, and creators (who we call "Hosts") offer community, online courses, and paid memberships under their own brand.

    Our fastest growing, flagship plan is Mighty Pro, which is our highest level of service, strategy, software, and AI, where a digital business can launch on their own mobile apps and website in just a few short weeks.

    With over 380+ of the most successful brands, entrepreneurs, and creators on Mighty Pro, we're growing our customer success management team to scale Mighty Pro to the next level.

    As a member of the Customer Success Management team you will have the opportunity to help build the team—centered on delivering to our Mighty Pro Hosts (what we call our customers) results they never thought were possible for their business.

    The ideal candidate has a bias towards action and is obsessed with finding the strategic edge in data and experiences that ensures our customers win. The ideal candidate is hands-on in their execution, and results-oriented, with strong communication and problem-solving skills.

    Responsibilities

    As a Customer Success Manager at Mighty, you'll:

    • Train on Mighty's unique and proven track record of Mighty Pro Host success—implementing well-understood programs across the life of a community.
    • Map out a wildly compelling success plan for each Mighty Pro Host for whom you're stewarding that exceeds their goals—aiming to deliver results they don't think are possible when they sign.
    • Proactively anticipate and plan for key moments and milestones in the annual life of a Mighty Pro Host.
    • Tap the whole of Mighty to identify and mitigate risks to our long term relationships with Mighty Pro Hosts.
    • Creatively generate value by ensuring clear goals, key milestones, frequent check-ins, and Host and member satisfaction—capturing and sharing best practices from across our entire Customer Success function.
    • Push clear, consistent, and methodical communication out from your Mighty Pro Hosts to Mighty Pro leadership, marketing, our product team, and customer advocacy to ensure that we continue to evolve the quality of Mighty Pro Host results and scale.

    Qualifications

    • You're showing up to Mighty with a solid training in Customer Success—pointing to examples of customer results for which you can confidently take credit.
    • You can walk us through how you approach Customer Success—clearly articulating your principles of client relationship building, methods of communication, handling of difficult conversations, and running renewal processes to successful conclusions.
    • You have direct experience stewarding 5-or-6-figure accounts in verticals that give you confidence that you can help successful brands, entrepreneurs, and creators build incredible businesses through the power of community.
    • You thrive in a fast-paced, dynamic environment that's growing rapidly. This means you love the challenge of scale and are constantly looking for ways of upleveling your impact and value created.
    • You are radically curious, skilled in deeply active listening, fascinated by community-powered businesses, and are hungry to be a part of building a new and critical team at a pioneering start up.
    • You are fearless in executive communication (both to our high profile Hosts and internal leaders).
    • You want to drive how innovative creators, entrepreneurs, and brands make the biggest impact in 2024 and beyond.
  • SailPoint

    Customer Success Manager

    3 weeks ago

    SailPoint Remote, United States Full time

    The Customer Success Manager for Enterprise accounts is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts. This role serves as a customer advocate and business con ...

  • Helium 10

    Customer Success Manager

    1 week ago

    Helium 10 Remote, United States Full time

    About Us: · We're Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We're experts at our craft (and if not, we become experts, fast) and we hold each other to a high standard. Why? We're shaping the future f ...

  • BlackLine

    Principal Success Manager

    1 week ago

    BlackLine Remote, United States Full time

    Get to Know Us: · It's fun to work in a company where people truly believe in what they're doing · At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. · Since being founded in 2001, BlackLine has become a leading provid ...

  • BioRender

    Customer Success Manager

    1 week ago

    BioRender Remote, United States Full time

    At BioRender, our mission is to accelerate the world's ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create th ...

  • CYE

    Customer Success Manager

    2 weeks ago

    CYE Remote, United States Full time

    CYE is on the lookout for a Customer Success Manager to work closely with our customers, build lasting relationships, and help them every step of the way. Your role will be to encourage customers to make the most of our products and to always be there for them as their biggest su ...

  • Boulevard

    Customer Success Manager

    2 weeks ago

    Boulevard Remote, United States Full time

    · Who is Boulevard? · Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. · Before launching in 2016, our founders spent months ...

  • Arcadia

    Customer Success Manager

    3 weeks ago

    Arcadia Remote, United States Full time

    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more informati ...

  • Squarespace

    Manager, Customer Success

    19 hours ago

    Squarespace Remote, United States Full time

    At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin and Portland and a remote workforce. Customer Success Specialists work with our custome ...

  • EngagedMD

    Customer Success Manager

    3 weeks ago

    EngagedMD Remote, United States Full time

    You are an experienced Customer Success Manager with superior relationship management skills, intent on helping a tech organization achieve its mission by building strong relationships with clients and driving deeper into accounts. We're EngagedMD and we have a patient journey ap ...

  • Skillsoft

    Customer Success Manager

    1 day ago

    Skillsoft Remote, United States Full time

    · At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. · OVERVIEW · We are ...

  • Instructure

    Partner Success Manager

    2 weeks ago

    Instructure Remote, United States Full time

    Instructure is a leading technology company dedicated to transforming education through innovative solutions. Our cutting-edge products empower educators and learners worldwide. We are seeking a dynamic and experienced professional to join our team as the Director of Business Dev ...

  • Instrumentl

    Customer Success Manager

    3 weeks ago

    Instrumentl Remote, United States Full time

    Instrumentl is growing We're hiring a Customer Success Manager(CSM) to help our customers (nonprofits and grant writers) achieve their goals while using our platform. If you are motivated by customer happiness and excited to join a mission-driven company, then this role is made ...

  • Security Innovation

    Manager of Customer Success

    2 weeks ago

    Security Innovation Remote, United States Full time

    Security Innovation is looking for a creative, energetic, and data-driven Customer Success Manager to join our team This is a player/coach role that will report to our Vice President of Global Sales. The Customer Success Manager will lead a team that best understands the needs of ...

  • ProcessUnity

    Customer Success Manager

    2 weeks ago

    ProcessUnity Remote, United States Full time

    ProcessUnity is seeking a customer-centric and highly motivated individual to join our Customer Success team. The Customer Success Manager (CSM) is responsible for building strong relationships, maintaining expert product knowledge, using project management and organizational ski ...

  • Contentsquare

    Customer Success Manager

    4 weeks ago

    Contentsquare Remote, United States Full time

    Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing mor ...

  • Arcadia

    Customer Success Manager

    1 week ago

    Arcadia Remote, United States Full time

    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more informati ...

  • Saviynt

    Customer Success Manager

    2 weeks ago

    Saviynt Remote, United States Full time

    Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud g ...

  • Addition

    Customer Success Manager

    1 week ago

    Addition Remote, United States Full time

    Overview · Addition Wealth is transforming financial health to make personalized financial expertise inclusive and accessible to all. We work with leading companies and financial institutions to provide employees access to robust digital tools, an extensive knowledge center, and ...

  • Listrak

    Client Success Manager

    3 weeks ago

    Listrak Remote, United States Full time

    About Listrak: · We are a SaaS company that offers an integrated digital marketing platform trusted by 1,000+ leading retailers and brands for email, text message marketing, identity resolution, behavioral triggers and cross-channel orchestration. Our HQ is in Lititz, PA, but we ...

  • Skillsoft

    Customer Success Manager

    1 week ago

    Skillsoft Remote, United States Full time

    · At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. · OVERVIEW · We are ...