- Partner Relationship Management: Build and maintain strong, long-lasting relationships with key partners, serving as their primary point of contact within Instructure. Lead the conversations with partners in specific segments and set up new partners in emerging segments.
- Needs Assessment: Conduct thorough needs assessments to understand partners' goals, challenges, and requirements, and identify opportunities for collaboration and growth.
- Strategic Planning: Develop and execute strategic plans to align partners' objectives with Instructure's products and services, driving mutual success and value.
- Product Adoption and Optimization: Collaborate with partners to facilitate the successful adoption and utilization of Instructure's solutions, providing guidance, training, and best practices.
- Performance Monitoring: Monitor partner performance and engagement metrics, analyze data to identify trends and opportunities, and take proactive measures to optimize outcomes.
- Issue Resolution: Address partner inquiries, concerns, and escalations in a timely and effective manner, collaborating with internal teams to ensure prompt resolution.
- Advocacy and Loyalty: Serve as a trusted advisor and advocate for partners within Instructure, championing their interests and driving initiatives to enhance their satisfaction and loyalty.
- Cross-functional Collaboration: Collaborate closely with internal teams, including Sales, Customer Success, Product Management, and Marketing, to align efforts and deliver integrated solutions that meet partners' needs.
- Feedback Collection: Gather feedback from partners regarding product enhancements, feature requests, and overall experience, and communicate insights internally to inform decision-making and product roadmap development.
- Market Insights: Stay informed about industry trends, competitive landscape, and market developments, and leverage insights to inform partner strategies and initiatives.
- Proven experience in partner management, account management, or business development, preferably within the education or technology sector.
- Strong interpersonal skills, with the ability to build rapport, communicate effectively, and influence stakeholders at all levels.
- Strategic mindset, with the ability to think analytically, identify opportunities, and develop action plans to drive results.
- Excellent organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
- Collaborative approach, with a demonstrated ability to work cross-functionally and build consensus among diverse teams.
- Knowledge of learning management systems, educational technology, or related software solutions is a plus.
- 401k with company match
- Employee stock purchase plan
- HSA program, vision, voluntary life, and AD&D
- Tuition reimbursement
- Lifestyle Spending Account
- Paid time off, 11 paid holidays, and flexible work schedules
- Motivosity - employee recognition program
-
Customer Success Manager
2 weeks ago
SailPoint Remote, United States Full timeThe Customer Success Manager for Enterprise accounts is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts. This role serves as a customer advocate and business con ...
-
Manager of Customer Success
2 weeks ago
Security Innovation Remote, United States Full timeSecurity Innovation is looking for a creative, energetic, and data-driven Customer Success Manager to join our team This is a player/coach role that will report to our Vice President of Global Sales. The Customer Success Manager will lead a team that best understands the needs of ...
-
Customer Success Manager
4 days ago
Domino Data Lab Remote, United States Full timeWho we are · Domino Data Lab powers model-driven businesses with its leading Enterprise AI platform trusted by over 20% of the Fortune 100. Domino accelerates the development and deployment of data science work while increasing collaboration and governance. With Domino, enterpris ...
-
Technical Success Manager
2 weeks ago
SpruceID Remote, United States Full timeSpruce builds digital versions of identification, like mobile driver's licenses, that offer more security, privacy protection, and control for individuals across their digital interactions. Credible is our product fostering three pillars of technology: privacy-enhancing, interope ...
-
Customer Success Manager
2 weeks ago
NovoEd Remote, United States Full timeWho We Are: · NovoEd is a rapidly growing company that is a leader in the online learning revolution, with its learning platform used by organizations looking to create the best learning experiences for its employees. Our technology enables the creation and delivery of engaging g ...
-
Customer Success Manager
1 week ago
Helium 10 Remote, United States Full timeAbout Us: · We're Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We're experts at our craft (and if not, we become experts, fast) and we hold each other to a high standard. Why? We're shaping the future f ...
-
Principal Success Manager
1 week ago
BlackLine Remote, United States Full timeGet to Know Us: · It's fun to work in a company where people truly believe in what they're doing · At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. · Since being founded in 2001, BlackLine has become a leading provid ...
-
Customer Success Manager
2 weeks ago
Boulevard Remote, United States Full time· Who is Boulevard? · Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. · Before launching in 2016, our founders spent months ...
-
Customer Success Manager
1 week ago
BioRender Remote, United States Full timeAt BioRender, our mission is to accelerate the world's ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create th ...
-
Customer Success Manager
1 week ago
DataCamp Remote, United States Full time· Who We Are: · At DataCamp, we're not just a platform; we're the catalyst for a data-fluent world. We enable individuals and businesses to leap forward in data science, providing them with top-tier education, certification, and collaboration tools. · By the Numbers: · 400+ dyna ...
-
Customer Success Manager
3 weeks ago
Arcadia Remote, United States Full timeArcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more informati ...
-
Customer Success Manager
2 weeks ago
CYE Remote, United States Full timeCYE is on the lookout for a Customer Success Manager to work closely with our customers, build lasting relationships, and help them every step of the way. Your role will be to encourage customers to make the most of our products and to always be there for them as their biggest su ...
-
Customer Success Manager
1 week ago
vivenu GmbH Remote, United States Full timeGet onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketing · About us · In 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of ...
-
Customer Success Manager
1 week ago
Glowforge Remote, United States CONTRACTAt Glowforge, we're in the business of transformation – not just transforming materials like wood, leather, and acrylic into unique creations with our laser printers, but transforming the way people see and interact with the world around them. Every Glowforge product is a doorway ...
-
Customer Success Manager
18 hours ago
Skillsoft Remote, United States Full time· At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. · OVERVIEW · We are ...
-
Client Success Manager
1 week ago
Jenzabar Remote, United States Full time· For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative ...
-
Customer Success Manager
3 weeks ago
Contentsquare Remote, United States Full timeContentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing mor ...
-
Customer Success Manager
1 week ago
Arcadia Remote, United States Full timeArcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more informati ...
-
Customer Success Manager
1 week ago
Addition Remote, United States Full timeOverview · Addition Wealth is transforming financial health to make personalized financial expertise inclusive and accessible to all. We work with leading companies and financial institutions to provide employees access to robust digital tools, an extensive knowledge center, and ...
-
Customer Success Manager
3 weeks ago
EngagedMD Remote, United States Full timeYou are an experienced Customer Success Manager with superior relationship management skills, intent on helping a tech organization achieve its mission by building strong relationships with clients and driving deeper into accounts. We're EngagedMD and we have a patient journey ap ...
Partner Success Manager - Remote, United States - Instructure
Description
Instructure is a leading technology company dedicated to transforming education through innovative solutions. Our cutting-edge products empower educators and learners worldwide. We are seeking a dynamic and experienced professional to join our team as the Director of Business Development, focusing on cultivating strategic partnerships and driving joint offerings to propel our growth.
As a Partner Success Manager at Instructure, you will play a pivotal role in cultivating and nurturing strategic partnerships with educational institutions, businesses, and other organizations. You will be responsible for ensuring the success and satisfaction of our partners by understanding their needs, providing proactive support, and driving value through our products and services. This is a fully remote position available anywhere in the United States.
Key Responsibilities:
Qualifications:
Get in on all the awesome at Instructure:
Join Instructure and be part of a dynamic team dedicated to empowering educators, learners, and partners worldwide with innovative education technology solutions. If you're passionate about driving success and making a positive impact in education, we want to hear from you
We've always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.
All Instructure employees are required to successfully pass a background check upon being hired.
