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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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PartsTrader Los Angeles, United StatesCUSTOMER SUCCESS MANAGER · Grow your career at PartsTrader · We at PartsTrader have a passion for delivering value to our customers. Were changing an industry and our team is filled with exceptional people creating a better collision repair industry. Every day, we strive to ful ...
Customer Success Manager - Los Angeles, United States - vivenu GmbH
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Description
Get onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketingAbout us
In 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good.
Hundreds of thousands of event organizers around the globe rely on solutions that haven't kept up with today's needs and expectations.
We finally put this to an end. Now and forever.Our API-first ticketing platform breaks limitations and unlocks huge potential: letting leading organizers manage, market, and analyze ticket sales effortlessly with our powerful unified solution.
Leading tech VCs, exceptional entrepreneurs, and industry experts such as the owners of the San Francisco 49ers invested more than $65 million in vivenu to back our extraordinary growth.
Ready for personal growth? Join us to be part of Germany's next big B2B SaaS company
As a Customer Success Manager, you will be...
working the hours of 3:30 pm-12:00 am PST
creating and continually earning our customer's trust by providing actionable, spot-on advice that helps them get to their desired outcome on the platform reliably and swiftly
an advocate of our product, knowing all the functionalities and how-tos
empowering customers to realize their ticketing ideas in self-service over time
building outstanding partnerships with customers to effectively support them through phone, live chat, and email communication
reflecting the needs of customers back into our product organization, communicating trending customer feedback and ideas to power customer-led product and feature development
> We are looking for candidates that... have a bachelor's or equivalent degree
are willing to go above and beyond for our customers and foster strong relationships
have a customer-first mentality and strong drive to always stay current on the platform's functionalities
have excellent communication and problem-solving skills, as well as strong logical thinking
have an affinity to digital-/API-first solutions
have gathered prior experience in SaaS customer success management (not required, but strongly preferred)
are fluent in English on the level of a native speaker
We are offering... true impact .
At vivenu, we are enabling organizations worldwide to manage their event ticketing in a more efficient, independent and liberated way.
Your work will impact this mission tremendously and you will see the results of your work in no timeno internal politics . We pride ourselves on hiring brilliant challengers with the ambition to drive real change. vivenuans are forward-thinking people and will inspire you with their thirst for excellence
real empowerment and a steep learning curve . We believe in empowering vivenuans by giving them full ownership and responsibility for their work
a culture of rewarding over-performance . We foster a culture of rewarding over-performance, promoting quickly, and supporting ambitious career paths
compelling benefits . We offer Paid Time Off (Vacation, Sick & Public Holidays), a Retirement Plan, a Health Care Plan, as well as Training & Development
At vivenu, diversity fuels our rocket ship, and our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.
Have a look at our mission statement and corporate values here.