- Serve as the main point of contact for customers, acting as the shepherd to the appropriate process or persons as needed to resolve requests, and/or ensure outcomes.
- Proactively connect with customers to provide updates, recommendations for best practices using Knock, and success insights as well as areas of opportunity
- Partner cross departmentally to advocate for customer requests and issues
- Communicate opportunities to expand Knock's relationship with existing customers by identifying unit expansion and product attachments that will support their organization
- Partner on the renewal process with customers to propose solutions that meet the customers needs for their defined milestones for success.
- Prior Customer Success Management experience working in SaaS with customers as they grow.
- Experience managing a book of business of medium to large scale customers
- Experience building trust and developing customer relationships
- Ability to communicate value, leverage data, and influence decision making
- Excellent listener with the ability to identify customer difficulties, apply knowledge of the product and industry, and communicate solutions with kindness
- Strong organizational and time management skills to balance many customer relationships and their respective priorities
- 30 Days: will complete onboarding, begin shadowing with fellow CSMs, and learn the product
- 60 Days: will have working knowledge of the product, begin performing product demos/calls, and continuing to shadow with the team to advance knowledge of our industry
- 90 Days: will be ready to take on customers and be assigned a book of business to nurture
- You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry leading products.
- You are comfortable taking risks and thinking outside the box.
- Being part of a great team with solid infrastructure in place.
- You want an opportunity to win, drive change and be in an environment that will optimize for your success.
- You embrace our set of core values - determination, excellence, trust, and community.
- Competitive cash and equity compensation.
- Medical, dental, and vision coverage for full-time employees. Partial family coverage optional.
- Flexible time off & paid holidays.
- Parental leave program.
- 401k with a match program to help you save for the future.
- Learning & Development assistance.
- #LI-REMOTE
-
Customer Success Manager
2 weeks ago
Placer Remote, United StatesABOUT PLACER.AI : · is a high-growth, big data pre-IPO tech company led by seasoned executives and repeat entrepreneurs who are building the world's first "Google Analytics for the physical 's platform provides instant visibility into any property in the U.S., presenting accurat ...
-
Client Success Manager
4 hours ago
Spencer Technologies Remote, United StatesSpencer Technology is a global provider of field services and support and related offerings to channel and end users alike. Focused on infrastructure covering cabling through to all the active equipment, Spencer actively helps customers with their digital challenges supporting th ...
-
Customer Success Manager
2 weeks ago
Revalize Remote, United StatesJob Description · Job DescriptionCompany Description · At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, t ...
-
Customer Success Manager
1 week ago
Bond Remote, United States Full timeFounded in 2019, Bond's mission is to accelerate the pace of financial innovation and access to capital. Bond is now part of Fortune 500 financial technology company FIS (NYSE:FIS). · It's challenging for most businesses to build and offer engaging financial services products to ...
-
Customer Success Manager
1 week ago
ServiceNow Remote, United States Full timeCompany Description · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ...
-
Customer Success Manager
3 weeks ago
Passport Shipping Remote, United States Full timeAbout Passport: · Our goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands. · Hundreds of the world's top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, , and more trust Passport to en ...
-
Customer Success Manager
2 weeks ago
VisibleThread Remote, United StatesJob Description · Job DescriptionAbout Us: · VisibleThread is a growing technology business that is expanding at a rapid rate. Our Language Analysis Platform changes the way organizations do business by reducing risk, improving efficiencies and ensuring compliance. · We're on tr ...
-
Partner Customer Success Manager
4 hours ago
insightsoftware Remote, United States Full timePartner Customer Success Manager · Full-time · Company Description · insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutio ...
-
Sr Customer Success Manager
4 days ago
ServiceNow Remote, United States Full timeCompany Description · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ...
-
Senior Cloud Customer Success Manager
1 week ago
PTC, Inc. Remote, United StatesOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. · Our people make all the difference in our ...
-
Customer Success Manager
1 month ago
CodeSignal Remote, United States Full timeThe Role · CodeSignal is seeking a Customer Success Manager who is passionate about empowering and enabling SaaS clients. Part domain expert, part project manager, part consultant, and part coach, you will serve an incredibly important function in our business. CodeSignal's compe ...
-
Trial Success Manager
2 weeks ago
Motive Remote, United States Full time· Who we are: · Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend ...
-
Manager, Customer Success
4 weeks ago
ServiceNow Remote, United States Full timeCompany Description · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ...
-
Customer Success Manager
3 weeks ago
Cleo Remote, United States Full timeCleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterpr ...
-
Customer Success Manager
5 days ago
Eventbrite Remote, United States Full timeTHE CHALLENGE · We are building a world-class Customer Success organisation of motivated and talented platform experts. We're looking for self-motivated candidates, relentless advocates for our customers, adept problem solvers and skilful relationship managers. The team is respon ...
-
Manager of Customer Success
2 weeks ago
Security Innovation Other US Location, United States Full timeSecurity Innovation is looking for a creative, energetic, and data-driven Customer Success Manager to join our team This is a player/coach role that will report to our Vice President of Global Sales. The Customer Success Manager will lead a team that best understands the needs of ...
-
Customer Success Manager
2 weeks ago
Payactiv Remote, United States Full timeWho we are... · We are Payactiv, a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access. We are the only Certified B Corporation and Public Ben ...
-
Customer Success Manager
1 month ago
VSCO Remote, United States Full timeAbout VSCO · At VSCO, our mission is to nurture creativity so you can make it. We are a leading photo and video editor with a library of 200+ premium quality presets and tools, an easy-to-use video editor, and a curated collection of photography of all genres, styles and aestheti ...
-
Customer Success Manager
1 month ago
Column Software Remote, United States Full time· Column is looking to hire a full-time Customer Success Manager (CSM) to join our Customer Experience team. The CSM will report directly to our CSM Team Lead Manager, Enrique Diaz, and should be excited about building relationships and fostering trust. The Customer Success Mana ...
-
Customer Success Manager
1 month ago
Skillsoft Remote, United States Full time· At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. · OVERVIEW · We are ...
Customer Success Manager - Remote, United States - Knock
4 weeks ago
Description
We are very happy to announce that we have officially re-opened our Ballard, WA HQ office for voluntary use In order to maintain safety, comfort and flexibility, we currently offer most employees the choice between 3 work locations: HQ-first, Hybrid or Remote; if there are specific location needs, the job description will indicate that below. It is also important to note that we are only able to hire employees who are eligible to work and are based in the US. We look forward to having you apply to join our team of Knockstars
The Role
This position is a key member of the Customer Success team. As a Customer Success Manager, you will partner with our customers to build positive relationships, drive long term value and adoption with our customers, and be an advocate for our customers internally. This role is key as you are a contributor to the voice of the customer.
This role will take ownership of a cohort of customers with a focus on long term relationships, value and growth. As the customer's partner, you will bring your insights and knowledge to support their success in product, in turn you will bring invaluable feedback to our internal teams to help us grow and scale with our customers.
The Team
At Knock our Customer Success organization consists of teams that work with our customers end-to-end for the entire customer journey: Implementation, Enablement, Adoption, Advocacy and Support. . We believe our customers deserve an outstanding experience, outcomes and our dedication to their success. Their success is our success.
Day to Day
Basic Qualifications
30/60/90 day expectations
Why You'll Love It Here
About Knock
We started Knock to solve problems we faced ourselves. One of those problems was that the process for renting an apartment hadn't evolved at the same pace as technology. Our mission was to improve the experience for both apartment renters and managers. We've developed an industry-defining SaaS platform, an intelligent front office platform providing the efficiency and business intelligence tools needed to maximize occupancy, rent growth, and customer happiness at every apartment community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards. In October 2022, Knock was strategically acquired by RealPage Inc helping solidify and strengthen the already impressive roadmap of new products and enhancements as well as our commitment to continue to provide best-in-class customer service. Read more here:
Our Values
To be successful and recognized at Knock, you should naturally encompass our S.T.A.R. values:
S - strengthen our communities
T - tackle difficult problems
A - adapt to change
R - raise the bar
We take these behaviors seriously and expect everyone to bring a positive KnockSTAR demeanor with them to work every day. At Knock, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in outstanding talent that works together toward a common goal. We've been especially fortunate to build an outstanding team that delivers real value to our customers each and every day. We can't wait to hear from you
Awards
We have been recognized over the past several years across multiple platforms as a best place to work. Most recently these awards have included:
Great Place to Work Certified (August
Built In Seattle's 100 Best Places to Work (2021, 2022)
Built In Seattle's 50 Best Midsize Places to Work
Built In Seattle's 50 Best Small Places to Work (2020, 2021)
Best Places to Work Multifamily (2021, 2022)
Best Places to Work Multifamily for Women (2021, 2022)
Inc. 5000 Fastest Growing Private Companies (2021, 2022)
NAA Best Places to Work - Suppliers
Important Information
Knock is committed to crafting a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, disability status, or other characteristics protected by applicable laws. We welcome all and encourage all to apply
Please know that due to the nature of our business and housing potentially sensitive data, a background check is required to join Knock. We will, nonetheless, consider qualified applicants for employment with arrest and conviction records in a manner consistent with local requirements. Knock uses the E-Verify employment verification program.