Jobs
>
Remote

    Customer Success Manager - Remote, United States - Passport Shipping

    Passport Shipping
    Passport Shipping Remote, United States

    3 weeks ago

    Default job background
    Full time
    Description

    About Passport:

    Our goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.

    Hundreds of the world's top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, , and more trust Passport to enable their international eCommerce channel. With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally.

    About you and the role:

    You'll be excited to join a mighty team of eight and continue building trusting relationships with our customers (direct-to-consumer e-commerce brands). You will ensure that our customers have a seamless experience with Passport and guide them every step of the way, post-implementation onwards. You love helping people and working directly with customers and are excited to be the newest edition to our growing team and company. To you, it's about improving the overall customer experience and helping our customers succeed.

    The Customer Success Manager role is a critical ingredient in ensuring our customers understand how to fully utilize Passport to grow internationally.

    One of our Values is "You are an owner". We're growing quickly, and there are gaps to fill and skills to develop along the way. If you want a job with a clearly defined role and monthly consistency, we're not the right fit.

    What you'll do:

    • Make it your mission to create an exceptional Passport experience for our customers, post implementation onwards
    • Own the success of your customer base, ensuring they realize the full value of Passport and additional products
    • Partner directly with customers to create tailored growth strategies
    • Serve as a go-to resource for your customers needs and pain points
    • Build relationships with key customer stakeholders
    • Work closely with 3PL partners (fulfillment centers) to ensure a seamless experience for shared customers
    • Collaborate on scaling internal processes and workflows for successful customer engagement and management, and work cross-functionally within Passport to deploy them
    • Become an expert on the Passport product, while keeping up with industry trends and news

    You have many of the following...

    • 3-4 years work experience with at least 2 years in account management or customer success. eCommerce and Salesforce experience are a bonus
    • Comfortable with significant customer interaction and strong interest in building relationships
    • Prioritize customer experience with a focus on customer happiness and retention
    • Empathy and the ability to take initiative on doing the right thing for the customer
    • Drive to understand clients' business goals, anticipate future needs and identify solutions
    • Creative problem solving skills that you want to apply in an ever-evolving environment
    • Ability to understand and communicate complex problems clearly and concisely to different internal and external audiences (Executives, Marketers, Engineers, Sales People, ICs)
    • Self-motivating team player who can work cross-functionally and multi-task
    • Resourceful - you might not have all the answers, but you know how to find them or who to ask for help
    • Bachelor's degree or equivalent experience

    What you'll get...

    Competitive cash and equity packages

    Healthcare, dental, and vision

    401(K) Match

    Bi-Annual Remote Work funds

    100% remote work environment #LI-Remote

    Company issued laptop

    Flexible PTO

    Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip 'n paints

    Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America

    Learning & Development Fund for upskilling or products to improve your day-to-day work life

    One-time remote work set-up stipend to make your at-home office dazzle

    Teammates around the world in 8 different time zones

  • Placer

    Customer Success Manager

    3 weeks ago

    Placer Remote, United States

    ABOUT PLACER.AI : · is a high-growth, big data pre-IPO tech company led by seasoned executives and repeat entrepreneurs who are building the world's first "Google Analytics for the physical 's platform provides instant visibility into any property in the U.S., presenting accurat ...

  • Spencer Technologies

    Client Success Manager

    3 days ago

    Spencer Technologies Remote, United States

    Spencer Technology is a global provider of field services and support and related offerings to channel and end users alike. Focused on infrastructure covering cabling through to all the active equipment, Spencer actively helps customers with their digital challenges supporting th ...

  • Revalize

    Customer Success Manager

    2 weeks ago

    Revalize Remote, United States

    Job Description · Job DescriptionCompany Description · At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, t ...

  • Bond

    Customer Success Manager

    2 weeks ago

    Bond Remote, United States Full time

    Founded in 2019, Bond's mission is to accelerate the pace of financial innovation and access to capital. Bond is now part of Fortune 500 financial technology company FIS (NYSE:FIS). · It's challenging for most businesses to build and offer engaging financial services products to ...

  • ServiceNow

    Customer Success Manager

    1 week ago

    ServiceNow Remote, United States Full time

    Company Description · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ...

  • VisibleThread

    Customer Success Manager

    3 weeks ago

    VisibleThread Remote, United States

    Job Description · Job DescriptionAbout Us: · VisibleThread is a growing technology business that is expanding at a rapid rate. Our Language Analysis Platform changes the way organizations do business by reducing risk, improving efficiencies and ensuring compliance. · We're on tr ...

  • insightsoftware

    Partner Customer Success Manager

    3 days ago

    insightsoftware Remote, United States Full time

    Partner Customer Success Manager · Full-time · Company Description · insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutio ...

  • ServiceNow

    Sr Customer Success Manager

    1 week ago

    ServiceNow Remote, United States Full time

    Company Description · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ...

  • PTC, Inc.

    Senior Cloud Customer Success Manager

    2 weeks ago

    PTC, Inc. Remote, United States

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. · Our people make all the difference in our ...

  • VSCO

    Customer Success Manager

    1 month ago

    VSCO Remote, United States Full time

    About VSCO · At VSCO, our mission is to nurture creativity so you can make it. We are a leading photo and video editor with a library of 200+ premium quality presets and tools, an easy-to-use video editor, and a curated collection of photography of all genres, styles and aestheti ...

  • Column Software

    Customer Success Manager

    1 month ago

    Column Software Remote, United States Full time

    · Column is looking to hire a full-time Customer Success Manager (CSM) to join our Customer Experience team. The CSM will report directly to our CSM Team Lead Manager, Enrique Diaz, and should be excited about building relationships and fostering trust. The Customer Success Mana ...

  • Zocdoc

    Customer Success Manager

    1 month ago

    Zocdoc Remote, United States Full time

    · Our Mission · Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise b ...

  • AppOmni

    Customer Success Manager

    1 month ago

    AppOmni Remote, United States Full time

    About AppOmni · AppOmni is leading the cybersecurity and AI revolution. We created the category called SaaS security posture management (SSPM). And now, over 25% of the Fortune 100 and many global companies are using our platform to overcome challenges such as SaaS application at ...

  • Eventbrite

    Customer Success Manager

    1 week ago

    Eventbrite Remote, United States Full time

    THE CHALLENGE · We are building a world-class Customer Success organisation of motivated and talented platform experts. We're looking for self-motivated candidates, relentless advocates for our customers, adept problem solvers and skilful relationship managers. The team is respon ...

  • Skillsoft

    Customer Success Manager

    1 month ago

    Skillsoft Remote, United States Full time

    · At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. · OVERVIEW · We are ...

  • Helium 10

    Customer Success Manager

    1 month ago

    Helium 10 Remote, United States Full time

    About Us: · We're Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We're experts at our craft (and if not, we become experts, fast) and we hold each other to a high standard. Why? We're shaping the future f ...

  • Security Innovation

    Manager of Customer Success

    3 weeks ago

    Security Innovation Other US Location, United States Full time

    Security Innovation is looking for a creative, energetic, and data-driven Customer Success Manager to join our team This is a player/coach role that will report to our Vice President of Global Sales. The Customer Success Manager will lead a team that best understands the needs of ...

  • Squarespace

    Manager, Customer Success

    1 month ago

    Squarespace Remote, United States Full time

    At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin and Portland and a remote workforce. Customer Success Specialists work with our custome ...

  • Yembo

    Customer Success Manager

    1 month ago

    Yembo Remote, United States Full time

    The Yembo Customer Success team is a key department for building a strong client base of raving fans. As a Customer Success Manager you will be responsible for ensuring our customers get maximum value from the Yembo suite of products. You will focus on developing close relationsh ...

  • Forte

    Customer Success Manager

    1 month ago

    Forte Remote, United States Full time

    As a Customer Success Manager, you will lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our Go- ...