Jobs
>
Tampa

    Technical Product Support Analyst I - Tampa, United States - Inovalon

    Inovalon
    Inovalon Tampa, United States

    2 weeks ago

    Default job background
    Description

    Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

    Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

    Overview: The Technical Product Support Analyst I will be responsible for responding to inbound customer requests (phone, email, chat) to provide technical assistance on Inovalon's Network's supported products. This position will provide support for application software, operating systems and integrated 3rd party products to customers and vendors. Manages progress toward resolution and documents customer communication throughout the "life-cycle" of a reported issue.

    Duties and Responsibilities:

    • Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools;
    • Contact and interface for customers regarding support, troubleshooting and problem resolution;
    • Resolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution;
    • Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process;
    • Document all activities with customers in CRM per defined process and procedures;
    • Resolve open cases within specified guidelines;
    • Elevate issues following escalation procedure timely and as appropriate;
    • Maintain compliance with Inovalon's policies, procedures and mission statement;
    • Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
    • Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

    Job Requirements:

    • Minimum of 1 year of experience in customer service;
    • Experience multi-tasking in a fast paced, detail-oriented environment;
    • Experience working independently;
    • Experience working with cross-functionalteams;
    • Experience in a call center environment, Healthcare IT industry with high volume of transactions is preferred;
    • Software Technical Support experienceis preferred;
    • Healthcare EDI Knowledge (ANSI 835, 837, 270/271) is preferred;
    • Knowledge working with Problem Management, Records Management ticketing system is preferred;
    • Experience using CRM Software is preferred;
    • Experience withMS Office Products is preferred; and
    • Experience handling confidential information is preferred.

    Education:

    • High School Graduate or General Education Degree (GED);
    • Bachelor's degree is preferred.

    Physical Demands and Work Environment:

    • Sedentary work (i.e. sitting for long periods of time);
    • Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
    • Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
    • Subject to inside environmental conditions; and
    • Travel for this position will include less than 5% locally usually for training purposes.

    The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

    Base Compensation Range $15.19—$19.24 USD

    Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

    By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

    Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

    The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.

    To review the legal requirements, including all labor law posters, please visit this

  • Ironbridge Technologies

    IT Support Analyst

    2 weeks ago

    Ironbridge Technologies Tampa, United States

    **Ironbridge Technologies** is looking for a dedicated **IT Support** Specialist who will work on client site supporting the U.S. Special Operations Command. You will be collaborating in a web development environment, supporting a team whose mission is to provide new feature deve ...

  • CAE

    Logistics Support Analyst Ii

    3 weeks ago

    CAE Tampa, United States

    **Role and Responsibilities** · **Summary** · The Logistics Analyst II will be required to create, review, analyze, assign, monitor, supervise and execute program plans to support contractual requirements in military simulation and training. Responsibilities for this position als ...

  • BayCare

    Technical Support Analyst

    1 week ago

    BayCare Tampa, United States

    At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 tea ...

  • Inovalon

    Customer Product Support Analyst

    4 days ago

    Inovalon Tampa, United States

    Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their mi ...

  • Citi

    Accounting Support Group Intermediate Analyst

    4 days ago

    Citi Tampa, United States

    The Accounting Support Group Intermediate Analyst is responsible for assisting in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this operational role is to research and review of corporate events a ...

  • US Fertility, LLC

    IT Support Analyst

    1 week ago

    US Fertility, LLC Tampa, United States

    Job Description · Job DescriptionIf you're an IT Technician looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people's lives, then we want to talk to you. This position requires collaborating with physicians, ...

  • SPECTRIO LLC

    IT Support Analyst

    6 hours ago

    SPECTRIO LLC Tampa, United States

    Job Description · Job DescriptionDescription:As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees. · Headquartered in Tampa, Florida, and se ...

  • Rose International

    Application Support Analyst

    4 weeks ago

    Rose International Tampa, United States

    Date Posted: 05/02/2024 · Hiring Organization: Rose International · Position Number: 463363 · Job Title: Application Support Analyst · Job Location: Tampa, FL, USA, 33601 · Work Model: Onsite · Employment Type: Temporary · Estimated Duration (In months): 7 · Min Hourly Rate($): 6 ...

  • ReliaQuest

    Technical Support Analyst

    2 weeks ago

    ReliaQuest Tampa, United States

    Act as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest Grey. Matter Digital Risk Protection platform. Deliver excellent support and best practice guidance to end users, helping clients achieve max Technical Support, Support An ...

  • Collabera

    Application Support Analyst

    6 days ago

    Collabera Tampa, United States

    Home · Search Jobs · Job Description · Application Support Analyst · Contract: Tampa, Florida, US · Salary: $70.00 Per Hour · Job Code: · End Date: · Days Left: 8 days, 3 hours left · Apply · About the Role:We are seeking a skilled Production Support Engineer to provide ...

  • Open Systems Technologies

    Application Support Analyst

    1 week ago

    Open Systems Technologies Tampa, United States

    Application Support Analyst · Skills: Unix, SQL, python, Java applications, Autosys, Big Data · Location - Tampa · Job Description · The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new te ...

  • Motion Recruitment

    Application Support Analyst

    3 weeks ago

    Motion Recruitment Tampa, United States

    Required: · Looking for a Senior Application support Analyst with 5+ years of experience in Unix, SQL, and Ab initio (or any other ETL tool). · Need to be senior enough to work independently and self-learn at times. · MUST be able to optimize SQL queries, performance tune, table ...

  • Axelon

    Application Support Analyst

    1 week ago

    Axelon Tampa, United States

    Global Financial Firm located in Tampa, FL has an immediate contract opportunity for an experienced Application Support Analyst · "This role is currently on a Hybrid Schedule. · You will need to have reliable internet, computer and android or iphone for remote access into the cli ...

  • Dexian

    Production Support Analyst

    6 days ago

    Dexian Tampa, United States

    Job Title: Production Support Analyst · Location: Tampa, FL (Hybrid) · Duration: 12 months · Mandatory Points: · Looking for a Senior Application support Analyst with 5+ years of experience in Unix, SQL, and Ab initio (or any other ETL tool). Need to be senior enough to work ind ...

  • Mindlance

    Application Support Analyst

    3 weeks ago

    Mindlance Tampa, United States

    Application Support Analyst · Duration: 6+ months (possible extension or conversion) · Location: HYBRID W/ ONSITE REQUIREMENT - 2/3 days onsiteTampa, FL 33610 · Manager Notes:Looking for 5 + years in application Support working with ETL tools preferably Ab Initio (but others wo ...

  • Dexian

    Application Support Analyst

    1 week ago

    Dexian Tampa, United States

    Position – Application Support Analyst · Duration – 6+ Months · Location – Tampa, FL · This position is very important who's responsibility is to act as a senior FRMT NAM Support L2 team. · Need someone who has Advanced level experience in an Application Support role with fair e ...

  • Dexian

    Production Support Analyst

    2 weeks ago

    Dexian Tampa, United States

    Position: Production Support Analyst/Engineer · Location: Tampa, FL (Hybrid) · Duration: 6+ Months. · Pay Range: $(60-70)/HR · Responsibilities: · Provide advanced technical support and troubleshooting for critical production applications. · Manage incidents, conduct root cause a ...

  • Collabera

    Application Support Analyst

    6 days ago

    Collabera Tampa, United States

    Home · Search Jobs · Job Description · Application Support Analyst · Contract: Tampa, Florida, US · Salary: $70.00 Per Hour · Job Code: · End Date: · Days Left: 9 days, 3 hours left · Apply · About the Role:We are seeking a skilled Production Support Engineer to provide ...

  • TSR Consulting

    Application Support Analyst

    3 weeks ago

    TSR Consulting Tampa, United States

    About TSR: · TSR is a relationship-based, customer-focused IT and technical services staffing company. · For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of co ...

  • Collabera

    Application Support Analyst

    4 hours ago

    Collabera Tampa, United States

    Home · Search Jobs · Job Description · Application Support Analyst · Contract: Tampa, Florida, US · Salary: $70.00 Per Hour · Job Code: · End Date: · Days Left: 2 days, 3 hours left · Apply · About the Role:We are seeking a skilled Production Support Engineer to provide ...