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Director of Operations
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Director of Operations
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Impact Recruiting Partners, a WorldBridge Partners Affiliate Boston, United StatesDo you want to join thriving organizations with unprecedented growth who excel in providing world-class electronics and high volume/mix componentry designs and products that perform challenging tasks and provide compelling solutions to industries such as Aerospace, Defense, Space ...
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Director of Operations
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Beacon Hill Boston, United StatesTo Apply for this Job Click Here · Director of Operations to $110K - Unique Opportunity · Our client, an international education company, is seeking a Director of US Operations to join their busy and growing team In this role, you will be responsible for supervising office oper ...
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Director of Operations
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Director of Operations
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Director of Operations
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Brooke Charter Schools Boston, United StatesWho Are We? · Brooke Charter Schools is a network of five public charter schools, serving grades K-12 in Mattapan, Roslindale, and East Boston. At Brooke, we coach and invest in our teachers so that they can help our students achieve at the highest levels and graduate from colle ...
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Director of Operations
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Director Of Operations
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Cooper Connect Boston, United StatesJob Description · Company: Chick-fil-A Copley Square Matt DeMichele-Rigoni is an Owner/Operator with rapid success. · He was was recently selected by Chick-fil-A, Inc as the Rookie of the Year for the Northeast Region · Chick-fil-A is the fastest growing Quick Service Restaura ...
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Boston University Boston, United StatesJob Description · The Assistant Director of Operations for Transportation Services (TS) is responsible for the day-to-day oversight and maintenance of all Charles River Campus (CRC) and Boston University Medical Campus (BUMC) parking and shuttle bus services. In the absence of t ...
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Director of Operations
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Director of Operations
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CERES Group Boston, United StatesThe Director of Operations reports directly to the CEO of the firm. The ideal candidate is an operations professional passionate about impact investing, who understands the importance of trust and integrity in developing and maintaining relationships. You will thrive in this posi ...
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Director of Operations
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Client Services Director
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Alexion Pharmaceuticals, Inc. Boston, United StatesThis is what you will do: · The Senior Director of Patient Services (PS), Operational Effectiveness is responsible for driving the overall effectiveness of the Patient Services function, working across the PS leadership team, many members of the Patient Services department, and c ...
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Director of Entertainment Operations
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Director of Account Operations
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Bluewave Boston, United StatesBlueWave is hiring a Director of Account Operations for a technology client with headquarters in Boston, MA As a Director of Account Operations, you will be responsible for fostering relationships with the companys key clients. Responsibiliti Operations, Director, Operation, Acco ...
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Assistant Director of Operations
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SMS Holdings Boston, United StatesExternal Description · Job · Description · - Assistant Director of Operations · Job Summary: · The Assistant Director of Operations will assist in the oversight of the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently ...
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Financial Operations Director
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Supporting Strategies Careers Boston, United StatesAre you an experienced Director of Virtual Accounting Services eager to utilize your accounting knowledge and leadership skills to make an impact in our small to mid-sized business clients? In this highly impactful, hands-on role, you will be involved in all things leadership, op ...
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Sr Director, Product Operations
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Zendr Boston, United StatesSr Director - Product Operations - Leading Cybersecurity Company · A rapidly growing cybersecurity company is on the hunt for a Sr Director, Product Operations to join their their high-performing leadership team. · They are on yet another growing phase after receiving $100m+ fund ...
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Senior Director Commercial Operations
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Zevra Therapeutics Boston, United StatesSr. Director, Commercial Operations · Company Overview · Zevra Therapeutics is a rare disease company combining science, data, and patient needs to create transformational therapies for diseases with limited or no treatment options. Our mission is to bring life-changing therapeut ...
Director of Service/Operations - Boston, United States - Toshiba America Business Solutions
Description
Director of Service-OperationsSalary Range:
$87,000-$120,000, based on experience.
Annual BonusDirector of Service-OperationsToshiba America Business Solutions, a leader in digital technology, has an opportunity for a Director of Service and Operations in the New England marketplace.
Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently.
Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint.
We are a growing, dynamic organization that has a need for people who are driven to contribute their professional best.
Position Summary:
Direct the development and management of TBS Field Service in addition to assigned operations in support of TBS business objectives.
Responsibilities:
Develop, plan and oversee the management of field service or in-house service/solutions/support as well as warehouse operations (parts/inventory/logistics/ dispatch) to achieve business objectives.
Provide tactical leadership to drive customer satisfaction and grow service revenue.
Prioritize objectives and implement strategies to achieve company initiatives as part of the New England leadership team.
Oversee inventory management from purchasing, receiving and inventory.
Manage reverse logistics of product to our leasingpartners.
Leadership for delivery of product from assembly, to scheduling to deliver to our clients.
Responsible for managing overall operations team and making decisions that affect the company's operational success.
Leadership for the development of customer centered culture focused on meeting & exceeding customer technical and support expectations.
Direct field services and the coordination of involved operations to ensure obligations are met in a timely fashion.
Optimize operations while also ensuring customer relationships remain strong.
Develop creative win-win solutions with internal and external customers. Ensure all operations support the achievement of business objectives.
Oversee and ensure assigned operations are managed in compliance with company standards and policies. Lead improvement or operational initiatives to ensure systems and tools integral to regional operations are leveraged effectively.
Direct process improvement initiatives that achieve region goals and support productivity.
Collaborate with TABS/TBS Management to establish and maintain procedures and policies that drive strategy, increase satisfaction, reduce cost, improve user satisfaction and improve operational efficiencies.
Manage automated service systems in order to track and report on team performance, metrics and operations. Identify problem areas based on identified trends and recommend improvements as needed. Oversee the assessment of reports as required to ensure cost and operational effectiveness.Ensure business practices meet company KPI's and financial goals.
Qualifications:
Bachelor's Degree or equivalent.
A minimum of 8 years of experience in technical field service with demonstrated experience in a combination of the following areas; warehousing operations, logistics, operational execution/implementation and customer/order support.
Strong understanding of customer support, sales and marketing that drive SCM requirements.Must have a minimum of 4 years managing a staff.
Proven track record with field service offerings, metrics, and implementationMust have strong familiarity with automated systems and be computer literate (MS Excel, MS Word, Lotus Notes)Process improvement abilities preferred but not required.
Demonstrated ability to prioritize work and make sound decisions based on operational needs.Proven track record utilizing analytical and operational skills to meet business objectives.
Strong working knowledge of process improvement methodologies and best practicesStrong communication, negotiation and collaboration skills with demonstrated ability to build and engage cross-functional partnerships, and lead cross-functional teams, programs and initiatives.
Demonstrated ability to develop/deliver executive presentations.Toshiba America Business Solutions, Inc.
offers a competitive salary and generous benefits package, including the following:
Group health coverage (medical, dental, & vision)Employee Assistance ProgramsPre-tax spending accountsPet Insurance401(k) plan with company contributionThe company provided life insuranceEmployee discountsGenerous paid holiday schedule, paid vacation & sick/personal business/volunteer daysLearn MoreJoin Our Talent CommunityGlassdoor ReviewsCommitment to SustainabilityNews ArchiveSolutions & ServicesProfessional ServicesPrint ManagementCloud SolutionsOffice Productse-BRIDGE Global Print2023 Stevie Award WinnerToshiba Office Collection Virtual Demonstration (YouTube)Client Testimonials (YouTube Playlist)Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request accommodation.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)
