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    Director of Operations - Boston, United States - Leap Brands

    Leap Brands
    Leap Brands Boston, United States

    1 day ago

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    Description

    The Director of Operations will play a pivotal role in overseeing the operational efficiency and performance of our retail services across various locations. This strategic leadership position requires a seasoned professional with a strong background in multi-unit operations management, a keen eye for detail, and a passion for delivering top-notch customer service.

    Responsibilities:

    1. Operational Leadership:
      • Lead and manage a team of district managers and store managers, providing guidance, support, and mentorship to ensure consistent operational standards and best practices.
      • Develop and implement operational strategies that align with the company's goals and drive enhanced customer experiences.
    2. Performance Management:
      • Monitor and analyze key performance indicators (KPIs) across all locations, identifying trends, opportunities, and areas for improvement.
      • Set performance goals and provide regular feedback to the operations team to optimize productivity, sales, and customer satisfaction.
    3. Process Improvement:
      • Evaluate current operational processes and workflows, identifying areas for streamlining and efficiency enhancement.
      • Collaborate with cross-functional teams to implement process improvements that increase productivity and reduce costs.
    4. Quality Assurance:
      • Ensure consistent adherence to company standards, policies, and procedures across all locations.
      • Implement quality control measures to maintain the highest level of service quality and customer satisfaction.
    5. Training and Development:
      • Oversee the development and delivery of training programs for store managers and staff to enhance product knowledge, customer service skills, and operational proficiency.
    6. Budget Management:
      • Work closely with the finance department to develop and manage operational budgets for each location, monitoring expenses and identifying opportunities for cost savings.
    7. Market Expansion:
      • Collaborate with the executive team to assess potential new locations and provide operational insights for successful market entry and expansion.
    8. Communication and Collaboration:
      • Foster effective communication channels between different departments, ensuring alignment on goals and objectives.
      • Collaborate with marketing and sales teams to develop strategies that drive customer engagement and loyalty.
    9. Crisis Management:
      • Develop and implement contingency plans and protocols to address unexpected operational challenges and ensure business continuity.
    Qualifications:
    • Bachelor's degree in Business Administration, Retail Management, or a related field. Master's degree is a plus.
    • Minimum of 7-10 years of progressive experience in multi-unit operations management within the retail or service industry.
    • Proven track record of successfully leading and managing teams to achieve operational excellence and meet performance targets.
    • Strong analytical skills with the ability to analyze data, identify trends, and make informed decisions.
    • Excellent interpersonal and communication skills, with the ability to collaborate effectively across various teams and levels of the organization.
    • Exceptional problem-solving abilities and a customer-centric mindset.
    • Demonstrated ability to implement process improvements and drive operational efficiency.
    • Budget management and financial acumen.
    • Flexibility to travel to various locations as required.
    • Prior experience in retail services, franchise operations, or a similar industry is highly desirable.
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