Jobs
>
Doral

    Client Relationship Manager - Doral, United States - Funders App

    Funders App
    Funders App Doral, United States

    2 weeks ago

    Default job background
    Description

    Funders App is seeking a dynamic and driven individual to join either our North Miami Beach office team as a Client Relationship Manager, specializing in providing outstanding client support for customer accounts across a variety of industries. The ideal candidate will possess exceptional relationship building skills, superior phone etiquette, and the talent to effectively manage merchant accounts while maintaining positive relationships with our clients. This role requires proficiency in all forms of communications with clients. As a Client Relationship Manager, youll prioritize creating positive relationships with merchants to help build the customer base. Additionally, youll efficiently tackle prospect inquiries in a well-organized manner. Day-to-day responsibilities include proficiently managing client expectations using a CRM to track project statuses, performing account servicing using various online tools and computer programs, and diffusing challenging situations over the phone. To perform this role well, you must possess strong technological skills and display exceptional negotiation abilities.

    Responsibilities:

    1. Develop and maintain strong relationships with merchants, acting as the primary point of contact for all account-related inquiries and support needs, including delinquent files.
    2. Handle inbound and outbound calls, emails, and other communications from prospects and merchants, addressing their concerns, resolving issues, and providing necessary assistance.
    3. Utilize superior phone etiquette and communication skills to diffuse tense situations with frustrated customers, ensuring a positive resolution and maintaining customer satisfaction.
    4. Demonstrate above-average technological skills to navigate various software platforms, CRM systems, and merchant account management tools efficiently.
    5. Exhibit exceptional negotiation skills to renegotiate terms, collect outstanding balances, and secure payment arrangements with delinquent merchant accounts.
    6. Utilize project management abilities to organize and prioritize tasks effectively, oversee large volumes of data and manage delinquent accounts with attention to detail and accuracy.
    7. Collaborate with internal teams such as sales, underwriting, and finance to address merchant needs, resolve issues, and streamline processes.
    8. Demonstrate active listening, empathy, and problem-solving skills to understand merchant concerns, identify root causes of issues, and implement effective solutions.
    9. Maintain accurate records of all interactions with merchants, including notes, correspondence, and account updates, in accordance with company policies and regulatory requirements.
    10. See projects through to completion, ensuring timely resolution of merchant inquiries, account issues, banking logins, and payment processing needs.

    Requirements:

    1. Bachelor's degree in finance, business administration, or a related field preferred.
    2. Proven experience in customer relationship management, preferably in the financial services industry or merchant cash advance sector.
    3. Strong relationship building skills with the ability to establish rapport and trust with merchants.
    4. Excellent phone etiquette and communication skills, with the ability to effectively communicate complex information to diverse audiences.
    5. Proficiency in overcoming challenging situations and resolving conflicts diplomatically.
    6. Above-average technological skills with the ability to quickly learn and navigate new software systems and tools.
    7. Exceptional negotiation abilities with a track record of successfully securing payment arrangements and resolving account issues.
    8. Soft skills including active listening, empathy, collaboration, and self-motivation.
    9. Organized, detail-oriented, and able to manage multiple tasks and priorities simultaneously.
    10. Strong project management abilities with the capacity to tackle large volumes of data and delinquent accounts effectively.

    Join our team and become an integral part of our mission to provide exceptional financial services and support to merchants across the U.S. If you possess the necessary skills and qualifications, we encourage you to apply and embark on a rewarding career with us.

    NO RECRUITERS. NO PHONE CALLS, PLEASE.

  • Community Loan Servicing

    associate, commercial relationship manager ii

    2 weeks ago

    Community Loan Servicing Doral, United States

    Overview: · The Commercia l · Relationsh i p · M anager II · ( R M II) · w or k s · w ithin the C L S Commercia l · Servicing & Asset · M anagement Department prov i ding customer serv i ce and collections on commercia l loans · . · Prima ry · respon s ibi l i t ies foc ...

  • Ascensus

    Relationship Manager

    2 weeks ago

    Ascensus Doral, United States

    Newport, an Ascensus company, helps employers offer their associates a more secure financial future throughretirement plans,insuranceandconsulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a ...

  • Ascensus

    Relationship Manager

    3 weeks ago

    Ascensus Doral, United States

    Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. ...

  • Novo Health Services

    Client Relationship Manager

    3 days ago

    Novo Health Services Miami, United States

    **Get to know us: NOVO Health Services**, with headquarters in Atlanta, GA, offers linen management solutions to the healthcare industry. NOVO keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system tha ...

  • The Remas Staffing Company

    Client Relationship Manager

    2 weeks ago

    The Remas Staffing Company Doral, United States

    **Internship available** · This is a great opportunity for a senior college student seeking to gain managerial experience while maintaining flexibility within their schedule. · Candidates must reside in the Miami area and have reliable transportation. · We are seeking an indiv ...

  • Synovus

    Wholesale Middle Market Relationship Manager

    3 days ago

    Synovus Coral Gables, United States

    **Job Summary** · As an expert and senior member of the Middle Market Banking team, develops, maintains, and owns long-term and profitable relationships with commercial customers having $35MM to $500MM in revenue. Serves as a trusted financial partner by providing customers with ...

  • HSBC

    Jobs - Corporate Relationship Manager

    2 weeks ago

    HSBC Doral, United States

    Job Description: · HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to f ...

  • Gfour Marketing

    Strategic Client Relationship Manager

    3 weeks ago

    Gfour Marketing Doral, United States

    Position Summary: · The Strategic Client Relationship Manager is responsible for the quality, health and growth of gFour Marketings relationships with its clients. The Relationship Manager ensures that our services and solutions are delivered in alignment with that client's objec ...

  • Becker & Poliakoff, P.A.

    Community Association Relationship Manager

    1 week ago

    Becker & Poliakoff, P.A. Doral, United States

    Becker has been included in the inaugural list of The Best Companies to Work for Among U.S. Law Firms by U.S. News & World Report for 2024. Come join our award-winning team · Becker is a diverse, multi-practice, commercial law firm with international affiliates and offices in Fl ...

  • MongoDB

    Director, Relationship Account Management

    3 weeks ago

    MongoDB Doral, United States

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion ...

  • Spectrum Innovations

    A Key Account Manager is a professional responsible for managing and maintaining relationships with important clients or accounts

    2 weeks ago

    Spectrum Innovations Coral Terrace, United States

    Key Account Manager (m/f/d) at Coral Terrace · Join the team at MAHA Maschinenbau; Haldenwang GmbH & Co. KG as a Key Account Manager at our Coral Terrace location. · ...

  • JPMorgan Chase Bank, N.A.

    Business Relationship Manager Senior Deepening

    2 weeks ago

    JPMorgan Chase Bank, N.A. Doral, United States

    Join the team providing financial solutions to over 3 million small businesses nationwide at one of the world's most innovative banks. · If you are customer focused, enjoy building relationships and providing financial advice to your clients, then a role as a Business Relationsh ...

  • Citigroup Inc

    AVP, Business Banking Relationship Manager

    1 week ago

    Citigroup Inc Doral, United States

    The Business Banker (BB) is responsible for proactively sourcing, acquiring, expanding and retaining customer relationships by maximizing sales opportunities in an assigned territory, under the Business Bank, and ensuring a world-class customer experience for all current and pros ...

  • Citigroup Inc

    AVP, Business Banking Relationship Manager

    2 weeks ago

    Citigroup Inc Doral, United States

    The Business Banker (BB) is responsible for proactively sourcing, acquiring, expanding and retaining customer relationships by maximizing sales opportunities in an assigned territory, under the Business Bank, and ensuring a world-class customer experience for all current and pros ...

  • Wells Fargo

    Lead Commercial Banking Relationship Manager

    3 weeks ago

    Wells Fargo Doral, United States

    By using a Site or interacting with a Wells Fargo advertisement or page or account on a third party site, you consent to this Policy, including your consent to our use and disclosure of information about you in the manner described in this Policy. · Lead Commercial Banking Relati ...

  • First Horizon

    Private Banking Relationship Manager II

    4 days ago

    First Horizon Doral, United States

    Location: On site in Coral Gables, FL · Summary · As a Private Banker (PB), you are responsible for business development of high net worth individuals as well as professional associations with target industries of Attorney/Law Firm Practices and Healthcare Practices. You are resp ...

  • Citigroup Inc

    AVP, Business Banking Relationship Manager

    1 week ago

    Citigroup Inc Doral, United States

    The Business Banker (BB) is responsible for proactively sourcing, acquiring, expanding and retaining customer relationships by maximizing sales opportunities in an assigned territory, under the Business Bank, and ensuring a world-class customer experience for all current and pros ...

  • First Horizon

    Private Banking Relationship Manager II

    2 weeks ago

    First Horizon Doral, United States

    Location: On site in Coral Gables, FL · Summary · As a Private Banker (PB), you are responsible for business development of high net worth individuals as well as professional associations with target industries of Attorney/Law Firm Practices and Healthcare Practices. You are re ...

  • Bankunited Financial Corp

    CRE Relationship Manager

    2 weeks ago

    Bankunited Financial Corp Hialeah, United States

    SUMMARY: This is a business development position responsible for reviewing, analyzing and structuring new lending opportunities; developing and maintaining Commercial Real Estate banking relationships; and marketing BankUnited's loan and other banking products. · ESSENTIAL DUTIES ...

  • Banco de Crédito e Inversiones

    VP Financial Advisor and International Relationship Manager

    2 weeks ago

    Banco de Crédito e Inversiones Doral, United States

    ABOUT BCI · Bci provides financial services to individuals and corporation. We focus on being a global leader in innovations and personalized client experience and, with more than 10,500 employees, Bci is recognized as one of the best companies in which to work and develop a care ...