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    associate, commercial relationship manager ii - Doral, United States - Community Loan Servicing

    Community Loan Servicing
    Community Loan Servicing Doral, United States

    1 week ago

    Default job background
    Description
    Overview:

    The Commercia l

    Relationsh i p

    M anager II

    ( R M II)

    w or k s

    w ithin the C L S Commercia l

    Servicing & Asset

    M anagement Department prov i ding customer serv i ce and collections on commercia l loans

    .

    Prima ry

    respon s ibi l i t ies focus on managing a portfo l io of perform i ng commercia l

    loans ,

    address i ng borro w er inqu i ries, and provid i ng top-level ass i stance

    w ith their loans . RM II

    ' s are a l so e x pected to

    w or k w

    i th borro w ers

    w ho are e x per i encing ear l

    y-stage

    del i nquenc i es . M a i n goa l

    and objective

    are

    to ensure that the borro w er

    i s engaged and

    i nformed on all the i r commerc i al mortgage needs .

    Although the

    RM II w ill h a ve

    a spec ifi c assigned portfo l io ,

    the pos i t i on req u ires

    w or k

    i ng in a team env i ronment to meet

    and e xc eed

    the cl i ent objective s

    .

    M

    onth l

    y

    i ncentive opportun i

    t

    i es are availab l e based on performance

    towards

    set monthl y

    goa l s .

    Responsibilities:

    Prov

    i

    de

    stellar

    customer

    serv

    i

    ce

    on both

    i

    nbound and outbound

    calls

    as ma

    y

    be required

    .
    Assist borro

    w

    ers per

    i

    nvestor

    ,

    compan

    y

    and regulato

    ry

    guide

    l

    ines to resolve

    earl

    y

    mortgage loan de

    l

    inquencies

    ,

    w

    hich m

    ay

    i

    nc

    l

    ude collection calls

    .
    R

    evie

    w

    and ma

    k

    e recommendations to approve

    rea

    l

    estate

    ta

    x

    es

    ,

    release

    escro

    w

    surpluses

    or request

    escro

    w

    anal

    y

    ses

    ,

    as appropr

    i

    ate

    .
    Collect annua

    l

    prope

    rty

    and borro

    w

    er

    fi

    nancia

    l

    s pursuant

    to the terms

    contained

    w

    i

    th

    i

    n the

    l

    oan agreements

    ,

    as required b

    y

    i

    ndiv

    i

    dua

    l

    investors

    .
    M

    on

    i

    tor active

    tr

    i

    al repayment plans through

    conversion

    to fina

    l

    mod

    ifi

    cation accord

    i

    ng to the terms

    of the
    Set-up

    and negotiate re

    pa

    y

    ment

    plans

    ,

    order

    pa

    y

    off

    requests

    ,

    and

    w

    or

    k

    i

    n

    a structured

    and

    proact

    i

    ve

    manner

    to

    meet

    ind

    i

    vidual

    and department goa

    l

    s

    .

    Profess

    i

    onall

    y

    hand

    l

    e

    esca

    l

    ated customer

    concerns

    ,

    including

    research of

    l

    oan

    documentations

    ,

    correspondence

    ,

    and

    other

    matters

    as

    presented

    w

    hile

    follo

    w

    i

    ng

    indust

    ry

    best

    practices

    .
    Promptly

    and

    accuratel

    y

    ,

    ans

    w

    er

    borro

    w

    er

    inqu

    i

    ries

    regarding a

    variety

    of

    top

    i

    cs

    re

    l

    ated

    to

    the

    i

    r

    l

    oan

    (

    s)

    including

    loan h

    i

    stor

    i

    es

    ,

    ta

    x

    and

    insurance matters

    ,

    y

    ear-end

    1098 or

    1099

    report

    i

    ng

    ,

    w

    ebs

    i

    te

    questions

    ,

    service

    transfers

    ,

    and

    more

    .

    Complete partial releases, successor-in-interest and assumptions, on applicable commercial loans.
    Success

    f

    ull

    y

    meet month

    l

    y

    performance

    metrics

    and production

    goals

    on an ongoing

    and consistent bas

    i

    s

    .
    I

    ssue post

    i

    ng instruct

    i

    ons to

    cashiering

    based

    on the terms

    contained

    w

    i

    th

    i

    n the loan

    agreements

    ;

    w

    hen necess
    H

    andle other

    duties

    as ass

    i

    gned

    .

    Qualifications:

    Customer

    serv

    i

    ce and

    /

    or collection

    e

    x

    per

    i

    ence

    w

    i

    th an emphas

    i

    s on strong interpersona

    l

    ,

    negotiat

    i

    on and

    commun

    i

    cation

    s

    k

    i

    lls

    .
    Apt

    i

    tude

    across

    M

    i

    crosoft Office

    Suites

    ,

    notabl

    y

    W

    ord

    and

    E

    xc

    e
    Competence

    to adapt to an ever-chang

    i

    ng environment

    due to regulato

    ry

    ,

    compl

    i

    ance

    ,

    and

    /

    or business

    rule

    changes

    .
    Proficiency

    to

    successfull

    y

    mult

    i

    -tas

    k w

    ithin a

    f

    ast-paced

    and d

    y

    nam

    i

    c

    w

    or

    k
    Ab

    il

    i

    ty

    to

    w

    or

    k

    a potentiall

    y

    vary

    i

    ng schedu

    l

    e including

    some unobserved compan

    y

    ho

    l

    ida

    y

    s

    and

    w

    ee

    k

    ends and based on

    business

    needs

    and

    performance metr

    i

    cs

    .
    Self-starter

    ,

    self-motivated

    ,

    and dr

    i

    v

    en to ach

    i

    eve and e

    x

    ceed

    desired performance metrics

    ,

    w

    h

    il

    e prov

    i

    ding

    a pos

    i

    t

    i

    ve

    ,

    and

    engag

    i

    ng

    interact

    i

    on

    w

    i

    th

    each

    borro

    w

    er

    to

    the

    best

    of

    the

    i

    r

    abil

    i
    Ab

    il

    i

    ty

    to

    w

    or

    k

    across

    multip

    l

    e

    servicing

    and collect

    i

    on

    p

    latforms including


    CSAM
    ,

    Servicing

    D

    i
    Must be

    able

    to connect

    to the

    internet

    via

    direct

    connection

    I

    E

    thernet

    Connect

    i

    on

    .

    (not

    Wifi)

    (while

    remote)
    Must have

    a

    dedicated

    workspace

    to ensure

    privacy

    so the

    customer

    i

    n

    f

    ormation is p

    r

    (while

    r

    emote)
    Must

    have

    internet

    connection

    with

    a

    minimum

    download

    speed

    o

    f

    50

    Mbps

    and

    an

    minimum

    upload

    speed

    o

    f

    1

    0 (while remote)

    Not

    e

    :


    If the internet connect is shared, the connection for Community Loan Servicing, LLC must be the preferred and dedicated connection.

    EDUCATION and EXPERIENCE

    :

    H

    igh

    School

    D

    i

    ploma

    /

    GED Required

    Job

    Location

    M

    ia

    m

    i

    and

    /

    or

    F

    t.

    L

    auderda

    l

    e

    ,

    F

    l

    orida

    ,

    U

    n

    i

    ted

    States

    (Hybrid

    min 3 days per week Tues through Thursday). This role could become in office in the future.

    Position

    Type

    Full Ti

    m

    e

    (

    40

    Hou

    rs

    p

    er

    w

    ee

    k

    )

    .

    Shifts

    and

    hou

    r

    s

    m

    a

    y v

    a

    ry

    .

    Business

    H

    our

    s

    (

    su

    b

    j

    ect

    to

    c

    h

    ange

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    o

    M

    onda

    y

    F

    rida

    y



    8 a

    m

    • 8
    pm


    EST
    Certifications, Licenses, and/or Registration
    No requirements or preferences
    Physical Demands and Work Environment

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls.

    The employee frequently is required to talk and hear.

    The noise level in the work environment is usually moderate.

    The employee is occasionally required to stand; walk; reach with hands and arms.

    The employee is rarely required to stoop, kneel, crouch, or crawl.

    The employee must regularly lift and/or move up to 10 pounds.

    Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.


    EEOC
    Bayview is an Equal Employment Opportunity employer.


    All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

    #J-18808-Ljbffr
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