Customer Service Representative - North Olmsted, United States - K9 Resorts of North Olmsted

K9 Resorts of North Olmsted North Olmsted, United States

1 week ago

Description

Job Description

Job DescriptionBenefits:

Employee discounts
Flexible schedule
Training & development

Customer Service Representative

The Customer Service Representative is responsible for providing every client with a wow experience. As a CSR, you are the face of the company. The CSRs purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

Essential Job Functions:

Willing/able to learn new computer programs easily
Very customer service-oriented
Able to use down time effectively
Greets all customers coming into the building
Performs Check In/Check Out and reservation procedures in the POS system
Accepts payment from customers
Takes custody of pets and makes sure they are properly placed in the building
Answers telephone inquiries
Works closely with owner in charge to handle small office tasks
Provides tours of the facility to potential customers when necessary
Responsible for feeding and medicating of all dogs
Provides personal playtimes for dogs when such a service is requested
Takes dogs outside for elimination breaks
Performs body checks on to search for pre-existing conditions and/or injuries
Has the ability to perform the following tasks at the request of the General Manager/Owner:
Sanitation of all boarding and daycare accommodations
Monitoring Daycare
Bathing

QUALIFICATIONS:
Job Requirements:

Must complete K9 Resorts Certification Program for a Customer Service Representative
Customer service-oriented

Education and Experience:

High School diploma or equivalent
Previous experience is preferred but not required
Some weekend and holiday hours are required

Technical Skills:

Basic Computer skills
Proficient written and spoken communication skills

Personal Characteristics:

Must be able to communicate with all types of people, remain calm, mediate and problem solve
Must be of moral and ethical character
High level of emotional intelligence
Salesmanship personality and comfort
Ability to multitask
Strong ability to adapt to change and support company directives
A Can-Do - It is my job attitude
Outgoing, positive, enthusiastic personality
Must demonstrate a love for dogs
Well-organized and efficient

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