- High School diploma or equivalent
- Previous experience is preferred but not required
- Some weekend and holiday hours are required
- Basic Computer skills
- Proficient written and spoken communication skills
- Must be able to communicate with all types of people, remain calm, mediate and problem solve
- Must be of moral and ethical character
- High level of emotional intelligence
- Salesmanship personality and comfort
- Ability to multitask
- Strong ability to adapt to change and support company directives
- A Can-Do - It is my job attitude
- Outgoing, positive, enthusiastic personality
- Must demonstrate a love for dogs
- Well-organized and efficient
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Customer Service Representative - North Olmsted, United States - K9 Resorts of North Olmsted
3 weeks ago
Description
Job Description
Job DescriptionCustomer Service RepresentativeThe Customer Service Representative is responsible for providing every client with a "wow experience". As a CSR, you are the face of the company. The CSR's purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.
Essential Job Functions: ● Willing/able to learn new computer programs easily● Very customer service-oriented● Able to use down time effectively● Greets all customers coming into the building● Performs Check In/Check Out and reservation procedures in the POS system● Accepts payment from customers● Takes custody of pets and makes sure they are properly placed in the building● Answers telephone inquiries ● Works closely with owner in charge to handle small office tasks ● Provides tours of the facility to potential customers when necessary ● Responsible for feeding and medicating of all dogs● Provides personal playtimes for dogs when such a service is requested● Takes dogs outside for elimination breaks● Performs body checks on to search for pre-existing conditions and/or injuries● Has the ability to perform the following tasks at the request of the General Manager/Owner: ○ Sanitation of all boarding and daycare accommodations○ Monitoring Daycare○ Bathing QUALIFICATIONS:Job Requirements: · Must complete K9 Resorts Certification Program for a Customer Service Representative· Customer service-oriented Education and Experience: