- Provide timely and effective technical support to end-users experiencing issues with our software applications. Experience with Symitar Synapsis a plus.
- Diagnose and troubleshoot application-related problems, offering clear explanations and step-by-step guidance to resolve issues.
- Act as the Subject Matter Expert (SME) for of Application SME. (Web & Mobile banking applications)
- Collaborate closely with other teams such as development and quality assurance teams to identify, reproduce, and report software defects and enhancements.
- Utilize ticketing systems to log and track support requests, ensuring accurate documentation of issues and resolutions.
- Communicate with users to gather detailed information about problems and assist in resolving user concerns.
- Monitor application performance, identify trends, and proactively address potential issues to prevent disruptions.
- Capacity management & preventative maintenance.
- Assist in the testing and validation of new software releases and updates before deployment.
- Create and maintain knowledge base articles, FAQs, and user guides to empower users with self-help resources.
- Participate in on-call rotations to provide after-hours support.
- Contribute to continuous improvement efforts by providing feedback on application usability and user experience.
- Minimum Bachelors Degree Computer Science, Information Technology or Related
- Minimum 3 years Application Support or related
- 7 years Application Support
- Competitive medical, dental, and free vision benefits
- Paid parental leave
- Competitive compensation plan
- Gym memberships discounts
- Generous PTO and banking holidays off
- Tuition reimbursement
- 401k with immediate employer match and vesting
-
IT Support Specialist
2 weeks ago
University of Illinois Chicago, United States**IT Support Specialist - Office of Student Systems Services** · **Hiring Department**: Office of Student Systems Services · **Location**: Chicago, IL USA · **Requisition ID**: · **Posting Close Date**: 5/3/2024 · **About the University of Illinois Chicago** · UIC is among the n ...
-
Recovery Support Specialist
3 weeks ago
Healthcare Alternative Systems, Inc (H.A.S) Chicago, United States**Recovery Support Specialist - Madden/Reed Hospital** · 1200 South 1st Avenue · Maywood, IL 60153 · Full Time, Non Exempt · **Healthcare Alternative Systems, Inc. (H.A.S.)** is a 501 (c) 3 non-profit organization providing behavioral health services to Chicago and the surroundin ...
-
Legal Support Specialist
2 weeks ago
Greenberg Traurig Chicago, United StatesGreenberg Traurig, a global law firm, has an exciting full-time employment opportunity for a Legal Support Specialist in the Chicago office. We offer competitive compensation and an excellent benefits package. · Position Summary · The Legal Support Specialist will assist attorney ...
-
Family Support Specialist
2 weeks ago
Teddy Bear Day Care Chicago, United StatesBA in Human Services or Equivalent (credit hours in Social and Family Work) · Family Specialist Credential Level 5 from Gateways · Spanish Speaking · Case manager will · - Conduct home visits a minimum twice a year per family · Complete an IFSP ( individual family support plan-in ...
-
Customer Support Specialist
2 weeks ago
Evive Chicago, United States**Evive people are game-changers.** · Evive was founded by two people who wanted to challenge the status did. Since 2007, that spirit has defined our culture. The work we do is redefining how people use their employee benefits, with SaaS-based services that help people to improv ...
-
Operations Support Specialist
2 weeks ago
Above Lending Chicago, United States**About the Company** · Above Lending, Inc. is a next-generation financial services company. We provide simple and transparent products aimed to help our clients achieve their personal finance aspirations and take control of their debt. With competitive rates and personalized sup ...
-
Specialist, Patient Support
3 weeks ago
TAPESTRY 360 HEALTH Chicago, United States**HEARTLAND HEALTH CENTERS is now TAPESTRY 360 HEALTH** · **Patient Support Specialist** · - ** · $500 Bonus paid to New Hires after successful completion of 90-day probationary period** · Do you want a job where what you value aligns with what you do? Come join us · We are curre ...
-
Office Support Specialist
3 weeks ago
University of Illinois Chicago, United States**Office Support Specialist - Health Social Work** · **Hiring Department**: Health Social Work · **Hiring Unit**: University of Illinois Hospital & Health Sciences System (UI Health) · **Location**: Chicago, IL USA · **Requisition ID**: · **Posting Close Date**: 4/17/2024 · **Po ...
-
Specialist, Customer Support
3 weeks ago
Ferrara Candy Company, Inc. Chicago, United StatesFor more than 115 years, Ferrara has created sugar confections that enable moments of sweetness, celebration, and connection for candy lovers of all generations. Today, the company is the #1 sugar confectioner in the United States. Ferrara boasts a passionate team of nearly 9,000 ...
-
Technical Support Specialist
4 weeks ago
Adler University Chicago, United StatesThe Technical Support Specialist is responsible for supporting Adler University faculty, staff, and student technology requests as well as providing Audio/Visual equipment usage and content production assistance to faculty, staff, and students. · **Education/Experience**: · - A b ...
-
Customer Support Specialist
3 weeks ago
Caremerge Chicago, United States**Company Overview**: · GoIcon is a fast-growing SaaS business focused on building a leading technology platform in the senior care market. Our mission is to improve the aging experience by empowering senior care communities with unparalleled communication and engagement technolo ...
-
Family Support Specialist
2 weeks ago
brightpoint Chicago, United StatesBrightpoint _(formerly known as Children's Home & Aid)_ invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim ...
-
Technology Support Specialist
3 weeks ago
Cassiday Schade LLP Chicago, United StatesPrevious hands-on experience in an IT role and at a law firm is preferred, but we will consider recent college graduates with a BS degree in Computer Science/Information Technology who are eager to learn. · **Benefits**: · - 401(k) · - Dental insurance · - Health insurance · - He ...
-
Mission Support Specialist
2 weeks ago
US Citizenship and Immigration Services Chicago, United States**Duties**: · - The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. · - Research and analyze applicable rules, regulations, policies a ...
-
Peer Support Specialist
1 week ago
Healthcare Alternative Systems, Inc Chicago, United States**Healthcare Alternative Systems, Inc. (H.A.S.) **is a 501 (c) 3 non-profit organization providing behavioral health services to Chicago and the surrounding communities. We offer a continuum of programs addressing substance abuse, mental health, adolescent issues, family relation ...
-
Family Support Specialist
2 days ago
Family Focus Chicago, United States**Job Title**:Family Support Specialist** · **Location**:Hyde Park** · **Supervisor: Director of **Early Childhood Programs** · - Welcome to Family Focus, where we're on a mission to empower families and their children across Chicagoland Through our comprehensive range of holisti ...
-
Technical Support Specialist
1 week ago
Banner Witcoff Chicago, United States**Technical Support Specialist** · Banner Witcoff is a leader in intellectual property law for more than 100 years. We are the trusted IP partner of choice for organizations around the world. We provide sound legal guidance and inventive IP solutions to power business for start-u ...
-
Recovery Support Specialist
1 week ago
Trilogy Behavioral Healthcare Chicago, United StatesOverview: · **Rogers Park** · **$ $20.58 /Hr.** · **Schedule: Monday - Friday; 8:00 am - 4:30 pm** · The Recovery Support Specialist engages clients in the activities of the Beacon Drop-In Center including individual and group activities with the goals of increasing active commun ...
-
Customer Support Specialist
4 days ago
Telassist Chicago, United States**Immediately hiring Full Time **Customer Support Specialists** at TelAssist** · What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who ...
-
Family Support Specialist
6 days ago
Community Education Network Chicago, United States**Join our Team: Family Support Specialist** · **About It Takes A Village Family of Schools (ITAV)**: · **ITAV is a beacon for how to educate and love Black children. We provide comprehensive, culturally responsive social justice education and life-empowering social services. At ...
Application Support Specialist - Chicago, United States - Alliant Credit Union
Description
As an Application Support Specialist, you will report to the Senior Manager of the Service Desk and Support team. In this role, you will ensure the smooth functioning of software applications such as on-line banking and mobile banking by providing technical assistance to users, and contributing to the overall success of our technology solutions.
Responsibilities
Education
Years of Experience
In Lieu of Education
As a thank you for joining our team, you'll benefit from:
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.