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IT Support Manager
5 days ago
Leidos San Antonio, United StatesDescription · Leidos is seeking a talented IT Support Manager to lead a team of desktop support technicians and other IT professionals in providing support for the end users and the infrastructure at our San Antonio - TX location. The team consists of technicians supporting the ...
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Manager, Customer Support
2 weeks ago
Owl Practice Suite San Antonio, United StatesIf the opportunity to fundamentally change the mental health landscape and improve how people across North America access the help that they need excites you – then keep reading. · We are enabling easier access and delivery of mental health care to help more people. To deliver o ...
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Warehouse Management Systems Support
2 weeks ago
Grupo Bimbo San Antonio, United StatesWarehouse Management Systems Support · req · Employment Type : Regular · Location : SAN ANTONIO,TX · Have you ever enjoyed Arnold, Brownberry or Oroweatbread? A Thomas English muffin or bagel? Or perhaps snacked on a Sara Lee,Entenmanns or Marinela cake or donut? If the answe ...
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AVP, Legal Support Manager
1 week ago
Citigroup Inc San Antonio, United StatesResponsible for legal support activities related to legal operations, technology, budget/expenses, and risk/controls. Manages work streams and performs or ensures the performance of varied work requests from multiple sources that may be complex in ch Support Manager, Legal, Manag ...
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AVP, Legal Support Manager
1 week ago
Citigroup Inc. San Antonio, United StatesThe Legal Support Manager reports to the Legal Support Group Manager overseeing the Legal Support Unit's handling of restraining orders, which includes legal process such as levies and garnishments directed to Citibank, N.A. and other Citi entities in the U.S. ("Citi"). The Legal ...
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Operations and Productivity Support Manager
1 week ago
Broadway Bank San Antonio, United StatesPosition: Operations and Productivity Support Manager | Division: Sales & Service Group Mgrs |Work Days: Monday - Friday | Hours of Operation: 8:00 am - 5:00 pm Why Broadway Bank:We are one of the largest independently owned banks in Texas with offer Operations, Support Manager, ...
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Operations and Productivity Support Manager
6 days ago
Broadway Bank San Antonio, United StatesPosition: Operations and Productivity Support Manager | Division: Sales & Service Group Mgrs|WorkDays:Monday - Friday| Hours of Operation:8:00am - 5:00pm Why Broadway Bank:We are one of the largest independently owned banks inTexas with offerings in personal and private banking, ...
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Operations and Productivity Support Manager
6 days ago
Broadway National Bank San Antonio, United StatesPosition: Operations and Productivity Support Manager | Division: Sales & Service Group Mgrs| · WorkDays:Monday - Friday| Hours of Operation:8:00am - 5:00pm · Why Broadway Bank: · We are one of the largest independently owned banks inTexas with offerings in personal and privat ...
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Operations Support Program Manager
1 week ago
GoldenWolf San Antonio, TX, United States Full timeGoldenWolf is a SDVOSB, woman-owned government contracting firm that takes pride in solving facility management obstacles for clients across the United States, and abroad. Our team is currently seeking a Program Manager to organize and coordinate projects on an upcoming governmen ...
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Operations Support Program Manager
1 week ago
GoldenWolf, LLC San Antonio, United StatesApply · Job Type · Full-time · Description · GoldenWolf is a SDVOSB, woman-owned government contracting firm that takes pride in solving facility management obstacles for clients across the United States, and abroad. Our team is currently seeking a Program Manager to organize and ...
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Manager 2, Regional Operations Support
2 weeks ago
Sodexo San Antonio, Texas, United States PermanentUnit Description: · You want high visibility, challenging opportunities and a rewarding environment. · Sodexo is seeking a full-time Manager 2, Regional Operations Support to support food operations at Sodexo hospitals located in the Austin and San Antonio areas. · This position ...
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Support Manager
1 week ago
Delaware Learning Academy Bear, United StatesFull Job Description · If you have a love for children and enjoy fostering their "a-ha" our dynamic and diverse team of passionate care takers · As a Child Care Teacher, your days will be filled with laughter, learning and hugs Our nurturing culture isn't only for children, it i ...
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IT Support Manager
1 month ago
VIP Staffing San Antonio, United States Full timeResponsibilities:Leadership and Mentorship: Lead and mentor a team of IT professionals, fostering an environment of growth and collaboration while actively engaging in technical tasks and leveraging cutting-edge technologies. · Technical Expertise: Spearheaded the installation, c ...
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Permanent Supportive Housing Case Manager-SII
3 weeks ago
SAN ANTONIO METROPOLITAN MINISTRY Inc San Antonio, United StatesJob Description · Job DescriptionSUMMARYJob Title: Permanent Supportive Housing Case ManagerLocation: SAMMinistries at 1919 NW Loop 410Reports To: Manager of Permanent Supportive HousingFLSA Status: Full-time/ExemptPrepared By: Naomi NussbaumApproved By: Vice President of Program ...
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Managed Service Provider Help Desk Support
6 days ago
Pit Crew Technologies LLC San Antonio, United StatesJob Description · Job DescriptionWe are a technology solutions company providing IT support to our growing customer base of small and medium businesses in the San Antonio area. We are looking to add an entry level IT Support Technician to our team. This is a full time position pr ...
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Manager, Customer Support
2 weeks ago
Owl Practice Suite San Antonio, United StatesIf the opportunity to fundamentally change the mental health landscape and improve how people across North America access the help that they need excites you then keep reading. · We are enabling easier access and delivery of mental health care to help more people. To deliver on ...
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Managed Service Help Desk Support Level 2
5 days ago
Rx Technology San Antonio, United StatesJob Description · Job DescriptionJob DescriptionWe are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment Position is in our office with onsite client visits when required. We are a customer service company first and an IT compan ...
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OFFICE OF THE ATTORNEY GENERAL San Antonio, United StatesGENERAL DESCRIPTION · Performs highly complex and/or managerial/attorney work. Work involves organizing employee work assignments; interpreting laws and regulations; and providing legal advice, counsel, and assistance in representing the state's interest in child support enforcem ...
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IntelliGenesis LLC San Antonio, United StatesTasks includes providing operational and tactical level exercise planning under its Cyberspace Wing supporting multiple defensive weapon systems and capabilities in response to service or joint-level requests. They also provide coordination of Cyber Range scheduling and managemen ...
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Program Management Support Specialist
3 weeks ago
Tiag San Antonio, United StatesTIAG is now hiring a Program Management Support Specialist to join our team San Antonio, TX. This position requires an active Secret clearance to be considered. This is a hybrid role, with 2 days a week expected to report onsite with the customer. · The Program Management Suppor ...
Customer Support Manager - San Antonio, United States - Tellus Equipment Solutions
Description
Job Description
Job DescriptionThe Customer Support Manager (CSM) will oversee the customer experience strategy companywide, including building the overall customer relationship management capability, capturing customer data across all key touchpoints of the business to support our teams' requirement for high level of service and excellent consumer experience. This role is pivotal to acquire new consumers, increase customer lifetime value, maximize consumer retention, and empower our parts, sales, service, ecommerce, marketing, and support teams to provide a world-class experience to every customer.
SUMMARY OF RESPONSIBILITIES
Ensure customer satisfaction with Tellus Equipment Solutions' product support and deal promptly with any disputes or potential disputes in accordance with Tellus policies and procedures. Follow-up with customers to ensure that disputes are resolved on a timely basis.
Create and develop a customer call center
Implement and manage Expert Connect
Act as the primary point of contact, administrator and subject matter expert on our sales and customer success systems.
Identify data metrics and analysis across our CRM systems and processes to strengthen value creation with customers.
Ensure contact is maintained with customers (current and new customers) in assigned territory in accordance with the agreed call frequency in order to maximize the product support revenue and profitability.
Manage and follow-up on customer experience surveys across dealer locations
Manage Warranty administration and machine monitoring analysts
KEY QUALIFICATIONS & COMPETENCIES
Strong focus on customer service with the ability to help customers utilize the latest in equipment technology to enhance their business.
Strong knowledge of principles and techniques of sales and customer service.
Must be able to self-manage/self-motivate.
Strong analytical and data-driven mindset, with experience in utilizing metrics and KPIs to measure marketing performance and inform decision-making.
Prior experience managing a call center.
Excellent communication and interpersonal skills, with the ability to effectively influence and collaborate with internal and external stakeholders at all levels.
Experience working in a fast-paced team environment
Knowledge of basic computer applications, Microsoft programs as well as scheduling applications
Basic machinery and vehicle capability knowledge
EDUCATION & CERTIFICATIONS
Bachelor's degree or equivalent work experience required.
WORKING CONDITIONS
The work environment/physical demand characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Standard office environment
Ability to stand, walk, bend, climb, lift 50 lbs., and stretch as required by a specific task
