- Obtains client information by answering incoming calls; interviewing clients; verifying information
- Assess client needs and assist with service referrals and connections
- Assist clients in completing Medi-Cal application
- Informs clients by explaining procedures, answering questions, providing information
- Work with Navigators and other staff in supporting mutual clients
- Follow up with potential clients regarding missed appointments
- Perform other duties as assigned
- Ability to multitask
- Ability to speak clearly and concisely
- Team player with a positive attitude
- Ability to type at least 50 wpm
- Active listener with strong data entry skills
- Complete all required documentation and reports in a timely fashion
- Input client information
- Carry out all assigned responsibilities in a professional manner;
- Administrative duties such as filing, telephone calls, etc.
- Interest/experience working with individuals facing barriers to employment
- Excellent computer skills, communication, and organizational skills
- Interest in serving low-income individuals, especially people of African descent, in an effort to empower the community and eliminate disparities
- Ability to work with people from diverse backgrounds; strong interpersonal communication skills;
- Ability to work under pressure; good sense of humor; flexible and patient;
- Ability to work independently as well as in a team setting;
- Detail-oriented with good organizational skills;
- Willingness to work a flexible schedule;
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Client Services Specialist - Oakland, United States - Roots Community Health Center
Description
Job Description
Job DescriptionPOSITION SUMMARY:The Client Services Specialist must be committed to the mission, vision, and services of Roots. This position is responsible for serving as the first point of contact for prospective clients and requires direct communication with clients to help determine eligibility or need for services.
ESSENTIAL FUNCTIONS:
SECONDARY FUNCTIONS:
EDUCATIONAL REQUIREMENTS:
Required: High School Diploma
Preferred: Bachelor's degree
WORK EXPERIENCE REQUIREMENTS:
● Experience working in a non-profit organization or a community clinic preferred, but not required.
QUALIFICATIONS AND DESIRED CHARACTERISTICS:
PHYSICAL CONDITIONS:
● Frequent walking, standing, stair climbing, bending, stooping, lifting (25 lbs. max)
● Gross and fine manual dexterity;
● Must be able to visually observe staff to understand and interpret non-verbal behavior;
● Able to operate standard office machines and equipment including keyboards.
● Must be able to visually observe staff to understand and interpret non-verbal behavior;
● Able to operate standard office machines and equipment including keyboards.
Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E-Verify to validate the eligibility of our new employees to work legally in the United States.
