Manager, Account Director, Fund Administration - San Francisco, CA, United States - Carta

Carta San Francisco, CA, United States

4 weeks ago

Description

The Problems You'll Solve

At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a Manager, Account Director you'll work to:

Provide directional leadership for account directors by overseeing daily activities and performance management in order to consistently meet/exceed our team's objectives of customer health, retention and product adoption
Establish best practices for how to effectively manage a team of ADs and their book of business and develop and implement service initiatives, strategies and programs to help increase your team's productivity
Support team in account strategy planning and serve as escalation point for customer issues that arise
Act as an internal trusted advisor, leader, and advocate for team members
Enable teams to educate customers in all segments on Carta's broader mission of creating owners and liquidity
Work with account director leadership to drive feedback on the growing requirements of all customers
Meet team targets for logo/dollar retention, and customer health as set by our Fund Admin Business Unit

The Team You'll Work With

The Manager role is a critical role within the broader account director team, reporting to the Director of Account Directors, Fund Administration. This team is hyper-focused on building processes and using technology to scale proactive customer outreach. You will lead a team of account directors ensuring our customers are getting value out of Carta products, identifying opportunities for sales of additional features, and managing them successfully through the renewal process. The team is dedicated to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible.

About You

We're looking for customer-centric, organized professionals, who know how to work in a dynamic environment with multiple priorities. Cross-departmental collaboration and communication is critical to success in the role, and efficient time management is essential as well. In addition, we're prioritizing:

Minimum of 7+ years of successful relationship management experience
Must have management experience with a proven track record of leading strong performing teams.
Ability to train, mentor and develop direct reports facilitating buy-in to the overall objectives of the account director team
Proven track record in customer engagement, resulting in increased engagement, customer satisfaction, and contract value growth on both upsells and driving expansion
Experience working in financial services, fintech, venture capital, relationship management (experience with accounting is a plus but not required)
Possesses a strong understanding of the private market ecosystem, alternative investment firm structures, and technical understanding of fund operations
Resourceful and creative problem solving skills in order to provide optimal business or technical solutions
Customer-first mindset, with a focus on seeking solutions to ensure greater lifetime value for our clients
Self-motivated, proactive leader with innovative ideas to inspire your team promoting customer loyalty and adoption
Strong interpersonal skills, with an emphasis on building strong internal and external relationships
Proven ability to drive results, across multiple functions, and exceed allotted targets
Diplomacy, tact and poise under pressure, and a high tolerance for ambiguity
Growth mindset, proactive, and action-oriented

Salary

Carta's compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our expected cash compensation (salary + commission if applicable) range for this role is:
$144, commission in Seattle, WA
$160, commission in San Francisco, CA; Santa Clara, CA & New York City, NY

We are hiring for multiple levels and locations, so final offers may vary from the amounts listed based on geography, experience and expertise, and other factors.

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