Coordinator, Research - San Francisco, United States - Center for Effective Philanthropy

Description

Coordinator, Research

The Center for Effective Philanthropy (CEP) seeks an exceptionally organized, detail-oriented, and enthusiastic Coordinator to support our Research team's survey processes and operations.

Reporting directly to the Vice President, Research, this full-time role will provide vital administrative support to the survey systems and infrastructure of the team.

This is an opportunity to support CEP's organizational mission of creating insight so philanthropic funders can better define, assess, and improve their effectiveness.

CEP's Research team provides evidence-based reports on foundation effectiveness and the state of philanthropic practice across a wide range of topics, for example:

• Emerging Impacts: The Effects of MacKenzie Scott's Large, Unrestricted Gifts
• Funding Nonprofit Endowments: Foundation Perspectives and Practices
• How Foundations Are Responding to the U.S. Supreme Court Affirmative Action Rulings

If you are seeking a mission driven and socially meaningful administrative opportunity to support a highly motivated and dynamic team in a fast-paced environment, we strongly encourage you to apply.

This position is based in our San Francisco, CA office.

• You are extremely organized and detailoriented. You consistently produce highquality, errorfree work, reflecting an ability to complete tasks on or ahead of time with quality and accuracy.
• You are enthusiastic about serving as a key administrative resource and have a desire to go beyond standard expectations in exceptional situations.
• You are proactive and have a strong orientation towards successful problemsolving.
• You demonstrate good judgment and are able to independently manage multiple work streams and demands.
• You work well within a closeknit team as well as across other departments at the organization.
• You are flexible and adaptable in a fastpaced environment; you are gifted at managing up.
• Your communication and interpersonal skills allow you to interact effectively with staff at all levels of the organization as well as external contacts and clients.
• You have a background and/or demonstrated interest in survey administration, program administration, or research and seek to work in a missiondriven organization.
• Your highly positive attitude, shared commitment to excellence, and thoughtfulness are an asset to CEP.
• You are an excellent ambassador of CEP's values, both internally and externally, and across multiple settings.

Key Responsibilities**- Lead the administrative and technical aspects of survey sample management and design processes. This includes aggregating and managing respondent contact lists for surveys, communicating with internal and external sources; ensuring high quality accurate lists and changes to lists during surveying; updating and maintaining foundation sample lists; and tracking sample attrition over time

• Employ a customerfocused orientation, as the first line of contact for foundation leaders, nonprofit leaders, and donors calling for survey support, and guiding users through the surveying process
• Provide and update internal documentation regarding the survey administration process and other researchrelated processes
• Execute survey administration processes for all Research surveys
• Coordinate and help execute the team's survey programming, testing, and editing processes
• Create surveys and ensure successful and errorfree launch of surveys, monitoring survey progress and troubleshooting as needed
• Manage qualitative interview administration processes
• Ensure that confidential data and personal information is secure and lead processes to follow CEP GDPR compliant privacy policies
• Oversee and train temporary staff to assist with foundation sample maintenance, survey processes, report mailings, and other tasks as needed
• Update and maintain survey timeline tracking for team projects
• Provide administrative support as needed (e.g., processing qualitative responses, assisting with presentation slidedecks, maintaining team tech licenses, etc.)
• Schedule and coordinate Research meetings, including managing agendas, notes, and followup
• Collaborate effectively with all members of the Research team and other internal and external stakeholders
• Actively participate in team discussions, contributing ideas for consideration to help develop CEP's internal knowledge base and operations

Qualifications and Requirements

• An Associate's degree, or equivalent, is required
• 3 to 5+ years of fulltime work experience required; at least three years of fulltime, directly relevant administrative experience is strongly preferred.
• Strong computer/technical skills; demonstrated proficiency in Microsoft Word, Excel, and Outlook; familiarity with Qualtrics, Salesforce, and Zoom a big plus.
• Outstanding writing and communication skills with a keen attention to detail.

Benefits
We successfully compete for top talent across the public an