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    Client Associate - New York, United States - Rockefeller Financial

    Rockefeller Financial
    Rockefeller Financial New York, United States

    2 weeks ago

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    Description

    About Rockefeller Capital Management:

    Rockefeller Capital Management was established in 2018 as a leading independent financial advisory services firm. Originally founded in 1882 as the family office of John D. Rockefeller, the Firm has evolved to offer strategic advice to ultra- and high-net-worth individuals and families, institutions, and corporations from offices in 30 markets throughout the United States, as well as an office in London. The Firm oversees $133 billion in client assets as of March 31, 2024.

    Position:

    A Private Advisor Team within our Rockefeller Global Family Office business is seeking a motivated individual to join its growing team as a Client Associate/Analyst. The Client Associate/Analyst will actively support the Private Advisor team with various tasks related to client account operational activity, asset allocation and account oversight, and reporting.

    The Client Associate/Analyst will be responsible for prioritizing and completing daily deliverables for the Private Advisors and Client Associates, using the companys proprietary portfolio accounting and reporting software and other applicable systems. The Client Associate/Analyst will maintain client accounts, verify data, and develop reports that explain complex asset allocation, performance, and risk management concepts to clients. Handling issues of account management, such as new relationships, trading, investment subscription documents, and daily account activity, will be highly important in this role.

    Responsibilities:
    • Serve as back-up to other team Client Associates
    • Maintain confidentiality, trust, and support at all times.
    • Account opening and maintenance.
    • Completing investment subscription documents
    • Development of client reporting utilizing Addepar and Tamarac
    • Responsible for interacting with clients on a regular basis by answering phones, e-mails and coordinating face-to-face meetings in the utmost respectful and professional manner.
    • Field general questions from clients, manage client expectations by properly balancing needs and resources with deliverables, and escalate new client requests to ensure proper scope of services is addressed.
    • Provide top quality service to clients and complete administration of client accounts.
    • Handle operational aspects of client accounts including reporting on account holdings and investment performance, posting daily cash activity, and entering trade instructions.
    • Liaise with other teams such as Operations, Technology, as well as external investment sponsors, to review daily processing of data in the relevant relationship accounts thus ensuring that reporting deliverables are accurate, complete, and timely.
    • Work with Private Advisors, Client Associates, and other internal colleagues to prepare, proof and print client presentations, marketing collateral and other important materials for client-related meetings.
    • Keep Private Advisor and Senior Associates apprised of the status of client relationships and related tasks; escalate client issues as appropriate.
    • Create, maintain, and archive documents in an organized filing system.
    • Perform one-off financial research requests using third-party data and software, and internal systems.
    • Maintain contact database to ensure contacts are accurate and up to date.
    • Manage all aspects of calendars and phone lines by planning and scheduling meetings, conferences, teleconferences.
    • Provide assistance with booking travel plans for the team and responsible for completing all team Travel and Expense report via Concur.
    • Maintain a sense of ownership and accountability for the clients the CA services; communicate clearly, maintain careful records, pay attention to detail and follow compliance policies and procedures.
    • Administrative tasks as needed.
    • Complete special projects as assigned.
    • Attend compliance and continuing education training sessions as required by regulatory agencies and the firm.
    Qualifications:
    • A BA/BS is required; degree/coursework in Finance, Accounting, Economics or Statistics preferred. Non-finance majors are welcome to apply.
    • 0-3 years prior customer service experience within banking or finance industry, or equivalent experience, preferred.
    • Experience in actual account servicing roles, including on-boarding of new accounts, is a particular plus.
    • Series 7 & 66 licenses preferred, or willing to take and pass required licensing exams.
    Skills:
    • Excellent interpersonal and communication skills to interact with external clients and multiple levels of staff and management.
    • Detail-oriented and resourceful with excellent organizational and project-management skills.
    • Exceptional ability to multitask with a strong sense of urgency and prioritize competing deadlines.
    • Strong verbal and written communication skills
    • A general knowledge base of basic finance and investment principles is a plus.
    • High proficiency in Microsoft Office Outlook, Word, Excel and PowerPoint
    • Strong work ethic and a hunger to continuously grow and improve.
    Compensation Range:

    The anticipated base salary range for this role is $65,000 to $70,000. Base salary for the role will depend on several factors, including a candidates qualifications, skills, competencies, and experience, and may fall outside of the range shown. In addition, this role may be eligible for a discretionary bonus. Rockefeller Capital Management offers a comprehensive benefit package including health coverage, vacation time, paid leave, retirement plan, and more. Visit to learn more about additional opportunities and benefits offerings. ?

    Disclosure:

    Rockefeller & Co. LLC, Rockefeller Financial LLC, Rockefeller Trust Company, N.A., The Rockefeller Trust Company (Delaware), Rockefeller Financial Services, Inc. and all other subsidiaries of Rockefeller Capital Management L.P. (individually and collectively, Rockefeller) is an equal opportunity employer and does not discriminate on the basis of race, religion, sex, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, military or veteran status, marital or partnership status, caregiver status, legally recognized disability, or any other basis protected by applicable federal, state or local law (protected characteristics).

    Rockefeller Capital Management participates in the E-Verify program in certain locations, as required by law.

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