Client Relations Associate - New York, United States - Hilldun Corporation

Hilldun Corporation

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Us:
Hilldun Corporation is a leading factoring and finance company in the fashion industry.

With a rich history and a strong commitment to serving our clients, we provide innovative financial solutions that support businesses in the fashion sector.

Our company is known for its dedication to excellence, forward-thinking approach, and a team of professionals who are passionate about the fashion industry.

Hilldun is hiring a Client Relations Associate in its New York Office. This is a 5 days per week in-office position.

Position Summary / Purpose

Support the Client Relations Manager in insuring a seamless client onboarding experience and positive client experience throughout the entirety of the client's relationship at Hilldun while working with management to mitigate potential risks.

Essential Functions / Responsibilities

Assist with website guidance and training
Assist with creating and maintaining Hilldun Knowledge Base
Have a firm grasp on the "rules" of working with Hilldun
Onboarding new clients by obtaining documents needed
Follow up / Oversee new clients on entering orders and invoices / general handholding as they first start working with us
Follow up with existing clients to provide orders and invoices in a timely manner
Follow up with Hilldun IT Department on status of integrations for new and existing clients
Address issues with IT relating to client website/client facing reports
Know how to check if a customer is approved for credit
Review existing invoices for New Clients and provide to Tambra to process.
Review orders for New Clients and enter the data into Hilldun Template if not already provided
Contact nonborrowing accounts to confirm if invoices were paid direct (CD to handle borrowing accounts)
Send reports (agings, credit status, remittance reconciliation, etc.) and understand how to explain what they're receiving
Assist in identifying where there are broken processes, either by Hilldun or Client.
Help with Fashion Week reviews
Updating Hilldun website with current Industry news.

Required Knowledge / Qualifications

Knowledge of all Microsoft systems (outlook, excel, word) is preferred but not required.
Knowledge of ERP systems and Accounting systems (e.g., Apparel Magic, RLM, QuickBooks) is a plus, but not required