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    Electrical/Mechanical Field Service Engineer - Cleveland, United States - Aegis Worldwide

    Aegis Worldwide
    Aegis Worldwide Cleveland, United States

    1 week ago

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    Description
    Job Description

    Job Description

    Aegis Worldwide
    Electrical/Mechanical

    Field Service Engineer - Direct Hire - Great Benefits

    Shift: 1st Only

    $ Healthcare, 401k

    Location:
    Cleveland, OH

    Aegis Worldwide has partnered with a prominent manufacturing facility who is seeking a

    Electrical/Mechanical

    Field Service Engineer to join their team. This position will require 75% travel with the travel being 1-10 days at a time. You do not have to live in Cleveland, OH to be considered for this position.

    Objective:
    A seasoned

    Automation/Electrical

    Field Service Engineer with a comprehensive background in technical support and customer service across the United States and Canada.

    Key Responsibilities:


    Frequently travel (up to 75%) to client sites for the installation, diagnosis, and repair of capping equipment, including weekend and overnight stays to align with customer production schedules.

    Conduct mechanical troubleshooting, machine startups, debugging, and the rebuild/repair of mechanical assemblies.
    Maintain professional interactions and communication with customers and internal departments to address service and product concerns.
    Efficiently document and communicate technical issues through drawings, photos, and detailed reports.
    Offer remote support to Field Service Engineers, management, engineering, and clients via phone, email, and Skype.
    Lead the commissioning and oversee the installation of capping machinery, including training for end-users.
    Identify and promote additional customer service opportunities to enhance the company's service and parts programs.
    Implement and adhere to field service processes to boost efficiency and organizational structure within the department.
    Undertake additional tasks as directed by management.

    Requirements and Qualifications:
    Minimum of 5 years in a troubleshooting role, with at least 3 years focused on

    automation/electrical

    setup and troubleshooting.
    Profound knowledge in

    mechanical/electrical

    technical applications, including Allen-Bradley PLCs, servo-driven motors, and controls.
    Experienced in the setup, troubleshooting, and programming of sensors, vision cameras, encoders, drives, etc.
    Varied background encompassing manufacturing operations, engineering, aftermarket support, and customer care.
    Technical degree or certification preferred.
    Strong mechanical and automation aptitude, with a clear understanding of machine setup and control theory.
    Outcome-focused, with a self-driven, motivated, and persistent attitude.
    Exceptional problem-solving abilities with a knack for building and maintaining strong customer and business relationships.
    Customer-focused mindset.
    Effective presentation skills, along with persuasive written and verbal communication abilities.
    Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and capable of learning proprietary CRM systems.

    #J-18808-Ljbffr
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