-
Customer Service Representative
2 weeks ago
Direct Wire Denver, United StatesDirect Wire & Cable is hiring an **Customer Service Representative** to join our team This exciting opportunity involves serving as the main point of contact for our customers by providing assistance, support and exceptional customer service at Direct Wire. · Competitive pay and ...
-
Customer Service Representative
11 hours ago
Direct Wire Denver, United StatesDirect Wire & Cable is seeking a **Customer Service Representative** to join our team. As a part of our growing, strategic, and innovative team, you will be responsible for providing exceptional customer service to our clients, supporting the sales process, and meeting the busine ...
-
Customer Service Representative
1 week ago
Junior Medina - State Farm Agent Denver, United States**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
-
Customer Service Representative
3 weeks ago
Entro USA Commerce, United StatesEntro is a rapidly growing young contemporary women's clothing wholesaler. We have over 10 years of combined experience in manufacturing and wholesale distributing. Our head office is located in Los Angeles. Our goal is to bring unique yet edgy everyday clothing for women, starti ...
-
Customer Service Representative
2 weeks ago
Moira Cosmetics, Inc Commerce, United StatesJob Summary: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are m ...
-
Customer Service Representative
3 weeks ago
Roadrunner Commerce, United StatesJob Description Summary · The Customer Service Representative facilitates internal and external customer satisfaction. · Critical Job Functions: · - Answers internal and external customer inquiries in a timely, courteous, and professional manner. · - Faxes hot sheets to the corre ...
-
Customer Service Representative
5 days ago
Apex Ventures Wheat Ridge, CO, United States FreelanceWe are offering you (m/f/d) exciting clients, interesting and diverse development opportunities, as well as a strong network due to our many years of experience in your job search in Wheat Ridge, CO. · We are currently looking for long-term employees (m/f/d) in full-time and part ...
-
Customer Service Representative
5 days ago
Blue Goose Uniforms Commerce, United StatesJob Summary: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their ...
-
Print Customer Service Representative
2 weeks ago
Printing Industries Association Inc. Commerce, United States**Customer Service Representative Qualifications**: · - Communicates well with the public in a professional manner · - Self-starter who can work independently · - Outgoing · - Experience in the Graphic Communications/Printing industry a plus · - Customer Service experience prefer ...
-
Customer Service Representative
2 weeks ago
English American Tailoring Westminster, United StatesThe Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. · - **Duties/Responsibilities**: · - Collects and enters orders for new or additional products or services. · - Fields customer questions and complaint ...
-
Customer Service Representative
3 weeks ago
English American Tailoring Westminster, United StatesThe Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. · - **Duties/Responsibilities**: · - Collects and enters orders for new or additional products or services. · - Fields customer questions and complaint ...
-
Patient Service Representative
2 weeks ago
RadNet Westminster, United StatesOverview: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are _Leading Radiology Forward_. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people w ...
-
Customer Service Representative
3 weeks ago
SilverLinx West Point, United StatesAre you experienced in deposit business and customer service? Do you want to be part of a motivated team with a shared passion? Join Bank11, one of the best automotive banks in Germany with over 400 employees. Our team is known for strong communication skills. If this sounds like ...
-
Telephone customer service representative
5 days ago
Spectrum Solutions Commerce City, United StatesTelephone Customer Service Representative (m/f/d) · Location: Potsdam · For our client, a well-known company in the service industry in the field of Business to Business, we are currently looking for several customer service representatives to work in the heart of Potsdam on a t ...
-
Customer Service Representative
1 week ago
Thorntons LLC Aurora, United StatesThorntons is hiring Guest Service Representatives · Part Time 3rd shift: 10p-6am · Part Time 2nd shift: 2pm-10pm · Guest Service Representatives will also enjoy the following benefits · FREE Shift Meals and Dispensed Beverages **Health, Dental and Vision Benefits ** 401(k) with c ...
-
Customer Service Representative
2 weeks ago
Pretium Aurora, United States**Position Overview**: · Pretium Packaging is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for coordinating all related matters regarding bids, samp ...
-
Patient Service Representative
1 week ago
CommonSpirit Health Mountain Region Arvada, United StatesWelcome to CommonSpirit Health Mountain Region: · CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen—both inside our hospitals and out in the communi ...
-
Customer Service Representative
1 week ago
Scott Schulze - State Farm Agent Westminster, United States**Join Our Team as a Customer Service Representative** · **Are You Outgoing and Customer-Focused?** · Do you enjoy interacting with the public and helping others? If so, a career with a State Farm independent contractor agent could be perfect for you Our agents market a variety o ...
-
Customer Service Representative
1 week ago
Annie Kinsley - State Farm Agent Aurora, United StatesPosition Overview · Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. · **Responsibilities**: · - Establish customer relationships and follow up with customers, as needed. · - Use a customer ...
-
Customer Service Representative
3 weeks ago
Skip Sawyer - State Farm Agent Fletcher, United States**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
Senior Central Guest Services Representative - Denver, United States - Sonder
Description
Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options from rooms to suites and apartments found in more than 30 cities spanning eight countries and three continents. Sonders innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.
Senior Central Guest Services Representatives are subject matter experts who support and coach new and tenured representatives while supporting internal and cross functional special projects. As subject matter experts, Senior Representatives will support our implementations team by providing feedback on new processes and system changes and testing changes before they roll out team-wide. Senior Representatives will also spend time working with our guests to keep their skills fresh and ensure they maintain expert knowledge of our systems and processes.
**AT SONDER YOU WILL:**
Support representatives, both tenured and new who have questions.
Shadow representatives for development and coaching.
Provide more targeted and comprehensive support for new representatives, including acting as a buddy.
Monitor the CGS channel and delegate tasks as needed.
Monitor omni channel to ensure we have the appropriate number of representatives on channels to maximize SLA performance.
Send mass reach outs/ handle mass relocations or other larger projects.
Develop the newsletter content for the weekly digest and sharing with L&D for distribution.
Provide testing support and feedback for new processes, system changes etc.
Work as a representative to stay close to the work and ensure you keep your skills and knowledge current to act as subject matter experts.
Support special projects as needed and work cross functionally to drive execution
**WHAT WE LOOK FOR:**
Minimum 2 years of post secondary education or commensurate experience
Minimum 2 years of reservation or sales experience (retail, hotel front desk, contact center, etc.)
Minimum 6 months as a CGS representative
Excellent productivity and quality performance as a representative
Highly motivated individual
A passion for coaching and developing representatives
Driven by metrics and a desire to be the best
Intermediate computer proficiency, quick to learn new platforms and previous experience with MacOS and Google Suite is an asset
Comfortable working independently in a remote environment
Must have a quiet work environment with space for keyboard and two monitors
**Salary-** $ $19.71
We also have great benefits to make your life easier so you can focus on what youre best at:
Competitive compensation
Generous stock option plan
Medical, dental and vision insurance
Exempt team members have paid time off. Non-exempt team members accrue paid time off.
Annual free credits and discounts to stay in Sonders
A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues
**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.**
**Privacy Preference Center**
** Manage Consent Preferences**
Always Active **33Across**
**host description**