Customer Service Representative - Commerce, United States - Moira Cosmetics, Inc

Description

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.


Duties:

• Provide accurate and timely information to customers regarding product features, pricing, and availability
• Assist customers with order placement, returns, and exchanges
• Resolve customer complaints or issues in a professional and efficient manner
• Perform data entry tasks to update customer records and process orders
• Conduct outbound calls to follow up with customers or provide additional information
• Utilize upselling techniques to promote additional products or services
• Analyze customer feedback and provide suggestions for improvement

Experience:

• Previous experience in customer service or a related field is preferred
• Excellent phone etiquette and strong communication skills
• Bilingual proficiency in English and Spanish is a plus
• Ability to analyze customer needs and provide appropriate solutions
• Proficient in data entry and navigating computer systems
• Strong problemsolving skills and the ability to handle difficult situations with patience and professionalism
• Ability to multitask and prioritize tasks effectively

Benefits:

• Competitive salary based on experience
• Comprehensive training program provided
• Opportunities for career advancement within the company

Pay:
$ $18.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Work Location:
In person