Customer Service Representative - Westminster, United States - English American Tailoring
1 week ago
Description
The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints.-
Duties/Responsibilities:
- Collects and enters orders for new or additional products or services.
- Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions to resolve customers' problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned.
Required Skills /Abilities:
- Excellent communication skills including active listening.
- Serviceoriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
Education and Experience:
- High school diploma or equivalent.
- Customer service experience required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Pay:
$ $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Inperson
- Office
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
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