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    Customer Service Representative - Charlotte, United States - Virginia Air

    Virginia Air
    Virginia Air Charlotte, United States

    3 weeks ago

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    Description

    Value Added HVAC Distributors (VAD) is a growing wholesale distributor, focused on sourcing, specifying, and distributing HVAC/R products and solutions across North America. Headquartered in Richmond, Virginia, Value Added HVAC Distributors currently has 20 branches throughout the Eastern United States.

    The past 35 plus years have shown our commitment to improving the communities we serve with our dedication to our employees and customers alike.

    At VAD we believe in:

    • Teamwork - we are one team; we help each other grow and succeed.
    • Simplicity - we are focused; we passionately resist complexity.
    • Growth - we are entrepreneurial; we are driven to generate opportunities.
    • Doing What's Right - we are ethical; we are uncompromising in how we act and behave.

    VAD offers a casual, team-oriented environment where we all work together to provide first in class customer service. Our robust benefits backage includes health insurance, dental and vision insurance, disability and life insurance, employer-matching 401(k) plan, paid holidays, and time off, employee assistance program, positive work life balance, various training opportunities, and potential for growth and development.

    VAD is currently seeking a HVAC Customer Service Representative at our Charlotte, NC branch.

    General Summary

    The role of Counter Associate is primarily responsible for managing internal relationships with customers, providing excellent customer service, processing orders and quotations, and promoting company products to generate increased sales. This is a primarily face to face position where the employee works with walk in and call in customers.

    Responsibilities:

    • Provide outstanding customer service in a wholesale distribution environment by answering incoming telephone calls and greeting walk in customers in a friendly, helpful, and professional manner
    • Process orders and quotations using different methods and provide support to the outside sales and warranty team
    • Understand clients' needs and suggest appropriate products or services to achieve customer satisfaction
    • Develop meaningful relationships with customers to encourage trust, loyalty, and retention
    • Stay updated on market, trends, and developments in the industry
    • Other duties as assigned

    Qualifications:

    • Excellent attitude and commitment to superior customer service
    • Excellent skills in planning, organization, and time management
    • Strong sales abilities and persuasiveness to drive revenue growth
    • Ability to work under pressure and meet deadlines
    • Proactive initiative and resourcefulness to solve problems and seize opportunities
    • Previous similar working experience, specifically in HVAC field with technical knowledge a plus

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Other duties, responsibilities and activities may be assigned or changed at any time with or without notice.

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