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    office secretary ii - Baltimore, MD, United States - State of Maryland

    State of Maryland
    State of Maryland Baltimore, MD, United States

    2 weeks ago

    Default job background
    Description
    Introduction

    The Maryland Insurance Administration (MIA) is
    an independent State agency that regulates Maryland's $46 billion insurance
    industry and protects consumers by monitoring and enforcing insurers' and
    insurance professionals' compliance with State law. Through the diligence
    of a highly professional staff of market analysts, financial analysts,
    accountants, lawyers, law enforcement officers, actuaries, complaint
    investigators, and others, the MIA works to facilitate a strong and competitive
    insurance marketplace where consumers are well informed and treated
    fairly. Staff members are subject matter experts who serve as a resource
    for lawmakers, consumers, and other public and private entities.

    The MIA is charged with a broad range of
    responsibilities including the licensure of insurance carriers and insurance
    producers (brokers/agents) operating in Maryland, the conduct of financial
    examinations of companies to monitor financial solvency, and the review and
    approval of rates and contract forms. The MIA investigates reports of consumer
    fraud and consumer complaints about life, health, automobile, homeowners,
    and/or property insurance. Insurance carriers are subject to market
    conduct examinations and other actions to monitor compliance with Maryland
    law. The MIA also has a unit dedicated to consumer education and
    outreach, which participates in hundreds of events and reaches thousands of
    individual consumers annually.


    GRADE
    ASTD9


    POSITION DUTIES
    The MIA is recruiting to fill an Office Secretary II position
    in the Life and Health Division. This position provides administrative and secretarial
    support to management and investigators in the Life and Health, Complaint
    Unit. Job duties will include entering and maintaining data in an
    electronic tracking system; typing correspondence; scanning and photocopying
    documents; and answering and directing telephone calls. The Office Secretary II
    will also be responsible for opening and processing
    mail; receiving and sending faxes; and emailing and mailing correspondence to
    consumers/complainants. This position will serve as a back up to the Office Secretary
    III as it pertains to creating and processing Hearings and Orders.

    The Office Secretary II may have the opportunity to work a
    hybrid schedule, but must be available to work in the office any day of the
    week, Monday through Friday, as needed. The ideal candidate for this position must
    possess outstanding customer service skills.


    MINIMUM QUALIFICATIONS

    Education:
    Graduation from an accredited high
    school or possession of a high school equivalency certificate.

    Experience:
    Two years performing secretarial

    or clerical work involving typing duties.


    Notes:

    • Additional secretarial or clerical
    experience may be substituted on a year-for-year basis for the required
    education.

    • Thirty credit hours with a major in
    secretarial science or office technology from an accredited college may be
    substituted at the rate of thirty credits for one year of experience for up to
    two years of the required experience.


    • Candidates may substitute U.S. Armed Forces
    military service experience as a non-commissioned officer in Administration
    classifications or Administrative, Clerical, or Office Services specialty codes
    in the Administrative Support field of work on a year-for-year basis for the
    required experience.


    DESIRED OR PREFERRED QUALIFICATIONS
    Experience using MS Word to draft
    documents.

    Experience with Adobe Pro and Excel

    Data entry experience

    LICENSES, REGISTRATIONS AND CERTIFICATIONS


    NOT APPLICABLE

    SPECIAL REQUIREMENTS
    Demonstrated ability to accurately type on a
    keyboard of a personal computer at a minimum of forty words per minute may be
    required, depending on the specific requirements of the position.


    EXAMINATION PROCESS
    Applicants who meet the minimum qualifications will be evaluated.
    The evaluation may consist of a rating of your application based on your
    education, training and experience as they relate to the requirements of the
    position. It is essential that you provide complete and accurate
    information on your application. Please report all related education,
    experience, dates and hours of work. For education obtained outside the
    U.S., a copy of the equivalent American education as determined by a foreign
    credential evaluation service must accompany the application. All
    information concerning your qualifications must be submitted by the closing
    date. We will not consider information submitted after this date.


    BENEFITS
    Our
    comprehensive benefits package includes a generous leave package; medical,
    prescription, dental and vision coverage; healthcare and dependent daycare
    flexible spending accounts; a defined benefit pension plan with optional 457
    and 401k supplemental retirement plans; flexible work schedules; and service
    that may qualify the successful candidate for the Federal Public Service Loan
    Forgiveness Program.

    STATE OF MARYLAND
    BENEFITS

    FURTHER INSTRUCTIONS

    Pleasecontact:
    for additional informationconcerning this
    recruitment. Online applications are strongly preferred. If you are
    unable to apply online, you may submit an application by mail. The paper
    application must be received by close of business, on the closing date for the
    recruitment. Postmarks will not be accepted. Incorrect application
    forms will not be accepted.
    Applications may be

    mailed to:
    Maryland Insurance Administration, Human Resources Division,
    200 St. Paul Place, Suite 2700, Baltimore, Maryland
    We thank our Veterans for
    their service to our country, and encourage them to apply.
    TTY Users call Maryland
    Relay Service at
    As an equal opportunity
    employer, Maryland is committed to recruiting, retaining and promoting
    employees who are reflective of the State's diversity.
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