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    Service Manager - Beaumont, United States - Roto-Rooter

    Roto-Rooter
    Roto-Rooter Beaumont, United States

    3 weeks ago

    Default job background
    Description

    We are looking for a Plumbing Service Manager to lead our team of enthusiastic, problem-solving service plumbers. Our Service Manager will optimize technician performance to deliver five-star service to our residential and commercial customers.

    Salary: $55,000 - $70,000 + Bonus

    • Annualized bonus plan tied to a multi-year sales and profitability target.
    • Relocation assistance available.
    • Flexible paid-time off.
    • Multiple health and dental plans for you and your family to choose from.
    • 401K Retirement Plan with company match.
    • Continuous professional development training and supported career growth.
    • Company truck, equipment, iPhone, iPad, and uniforms provided.
    • Work within an organization that holds an outstanding local reputation.
    • Live in a mid-sized city with a low cost of living. Access to great beaches, fishing, and hunting in your off time.
    Responsibilities:
    • Drive service and installation sales by building a team that maximizes each opportunity.
    • Meet daily with your team to review service jobs with a focus on close rate, average ticket, options presented, and profitability.
    • Monitor the sales performance of your team and identify coaching/training needs as necessary.
    • Work with designated dispatchers to line out the daily job board based on capabilities, urgency, and equipment.
    • Work with the management team to identify, establish, and carry out technical and soft-skills training needs for the group.
    • Create the technician on-call rotation. Monitor and manage overtime hours of the team, approving timesheets weekly. Calculate project pay for install crews.
    • Conduct technician counseling and disciplinary sessions.
    • Identify manpower needs and work with Human Resources to recruit and hire valuable team members.
    • Ride along with technicians on service calls and conduct project site visits.
    • Address and resolve customer issues in a same-day manner.
    • Be available to your team for coaching and technical support.
    • Regularly inspect technician appearance, vehicles, equipment, and stock.
    • Participate in manager-on-duty rotations (shared responsibility).
    Qualifications:
    • Minimum 2 years of service plumbing experience with an in-depth knowledge of commercial and residential plumbing systems.
    • Proven track record of the ability to build a team of sales-oriented plumbing technicians.
    • Training in service plumbing and excavation sales processes, including: sewer replacements, hydro jetting, trenchless repairs, tankless water heaters, and softening systems.
    • Plumbing license preferred.
    • ServiceTitan experience preferred.
    • Excellent leadership skills and a team mentality to enhance productivity and standards of work produced.
    • Positive energy and enthusiasm to drive sales and company growth.
    • Ability to prioritize, set goals, manage multiple tasks, and handle deadlines.
    Job Type: Full-time

    Benefits:
    • 401(k)
    • 401(k) matching
    • Company truck
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    Schedule:
    • 10 hour shift
    • 8 hour shift
    • On call
    Supplemental pay types:
    • Yearly bonus
    Ability to Relocate:
    • Beaumont, TX: Relocate before starting work (Required)
    Work Location: In person
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