Manager, Sales and Service - Beaumont, United States - Playfly Sports

Playfly Sports

Verified Company

Beaumont, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

MANAGER, SALES & SERVICE (LAMAR UNIVERSITY)
Beaumont, TX

On Site

THE RUNDOWN
Playfly Sports is looking for a Manager, Sales & Service to join our team in Beaumont, TX.

The Manager, Sales & Service is responsible for managing all aspects of ticket operations and ticket office functions, including, but limited to, day-to-day operations of ticket office, policy and procedure development and implementation, ticketing system administration, as well as management, reconciliation and reporting of financials.

This position manages the Ticket Operations Graduate Assistant and student workers.

WHAT YOU'LL ACCOMPLISH

Assist in recruiting and hiring ticket office and event staff with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc
Train and supervise ticket office and event staff
Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development
Lead, motivate, develop and retain ticket office and gameday staff
Oversee daytoday and event operations of the ticket office, ensuring compliance with all policies and procedures
Manage all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiatives
Supervise and maintain accurate financials, accounting records and detailed reporting for ticket sales and income for the athletic ticket office, including reconciliation for all daily reports (e.g., reconciling box office receipts, sales reports and deposits) monthly reports, event settlement, and reconciling with the finance department as requested
Manage all accounting functions within department including budget transfers, payroll deductions, refund checks, etc, yearend reconciliation, and coordinates with athletics business office to prepare for yearly NCAA audits
Act as a systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility for applicable venues, etc
Manage all information being sent and posted through ticketing system
Ensure programming best practice and procedures, season renewals, inventory management, az program building
Create and building facility manifests for each sport, reconciles game day events, and deposits ticket revenue
Test new concert/events, routine maintenance and troubleshooting
Investigate and resolve ticketrelated issues
Establish and maintain effective working relationships with internal and external customers, and updates/relays all boxoffice related event information to each department and client
Collect ticket monies, tracks accounts payable/receivable, follows up on past due invoices, processes payments, enrolls season ticket holders in payment plans
Process/fill approved charity tickets requests and documents all complimentary tickets issued
Communicate with the conference on ticket distributions for the visiting team, away games, and postseason events
Serve as department liaison with students, faculty, staff, alumni association, and the general public
Assist development of marketing and promotional activities
Evaluate sales/marketing/projectrelated materials and proposed actions, analyzes challenges or consequences, identifies alternative actions/solutions, and implements recommendations in support of organizational objectives
Other jobrelated duties as assigned

WHAT YOU'LL BRING

Minimum of 13 years of ticket operations experience (in a college athletics setting strongly preferred) with a minimum of 1 year in ticket sales or service, ticketing management, and/or team leader preferred
Bachelor's Degree preferred but not required
Experience and working knowledge of Paciolan, eQuery, and eVenue ticketing and reporting systems is strongly preferred
Detail oriented with strong analytic, administrative and time management skills, as well as the ability to be flexible
Demonstrated problemsolving abilities
Organized and demonstrated ability to manage multiple tasks with mínimal supervision in a fastpaced environment
Excellent written and verbal communication skills, including the ability to with quickly develop positive relationships
Ability to work well with others and comfortable taking initiative
Proven ability to provide exceptional customer service to internal and external customers
Selfmotivated and energetic
Working knowledge of NCAA rules and regulations
Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company

TRAVEL, LIFTING, PHYSICAL REQUIREMENTS