Assistant Property Manager - Beaumont, United States - BEAUMONT HOUSING AUTHORITY

Description

Assistant Property Manager


JOB DESCRIPTION

JOB TITLE Assistant Property Manager

Department Property Services

Reports To Property Manager

Supervises None


Work Schedule Full Time

Status Regular Position

Wage and Hour Laws Non-Exempt

Union Status Non-Union


GENERAL SUMMARY:

This position is responsible for a variety of general office and complex clerical duties assigned by Site Managers and/or the Area Manager to assume independent responsibility for various assigned task and projects; and to relieve assigned management staff of routine administrative detail.

DUTIES AND RESPONSIBILITIES:
_Majority of duties performed. Not meant to be all
- inclusive or to prevent other duties from being assigned. _

• Performs a wide variety of general office and complex clerical duties in support of property management staff including typing, record keeping, data entry, provide support in organizing, composing, proofreading material for letters, memos, reports, forms, work orders, and other documents. Independently respond to letters and general correspondence of a routine nature.
• Act as property receptionist, assist the public in person and by telephone; answer all incoming telephone calls; answer routine questions regarding Authority programs, policies and procedures; refer calls and visitors to appropriate program or staff or take messages for property staff. Assist in resolving client/public concerns and complaints; interpret Authority policies, rules and regulations in response to routine inquiries and complaints.
• Supervises, coordinates and assigns work of support and maintenance staff to ensure timely placement of new residents; optimal vacant unit turn around; optimal vacancy rate; timely completed work orders and inspections; optimal collection of Assistant Property Manager accounts receivable; and completion of other related documents or tasks for the Authority.
• Ensures that all tenants are timely in payment of rent, maintenance charges and other charges. Enforces repayment agreements. Reports allegation of lease violations and indications of fraud to the Site Manager and/or Area Manager.

Enforces all terms of the lease agreement.

Establishes and maintains positive resident relations through regular on-site office hours, resident meetings and timely response to resident requests or issues.

• Processes eviction proceedings at the direction of the Site Manager and/or Area

Manager; prepares documentation and participates in settlement discussions and grievance hearings; participates in court proceedings, as required.

• Shows unit, provides information and answers questions about lease agreements; explains Authority and HUD rules, policies and procedures to residents. Serves as liaison between residents and Authority.
• Using established unit and preventive maintenance guidelines, conducts unit inspections annually and as needed; documents condition of unit. Advises residents of unit maintenance needs identified from inspections or complaints; conducts follow-up on inspections as needed.
• Addresses hazardous conditions, unsafe work practices, and accidents or injuries and, as appropriate, reports to the Site Manager and/or Area Manager.
• Monitors and manages vacant unit cleaning, common areas cleaning, pest control, grounds keeping and all other service contracts for compliance with contractual requirements. Reports any serious deficiencies to the Site Manager, Area Manager and/or the Construction Coordinator. Requests purchase orders according to

Authority policies.

• Prepares and submits reports documenting vacancy turn around and vacancy rates, work order completion time and accounts receivable.
• Visually survey the property buildings, grounds and area for cleanness and general maintenance providing a healthy atmosphere for tenants and the community.
• Performs other duties as assigned.

Education/Experience:
High school diploma or equivalent required.

Prefer Bachelor's degree in Business, Public Administration, or related field from an accredited college or university, and/or two (2) years experience in public housing, HCV program, case management, apartment management or an equivalent combination of experience and/or education.

Public Housing Management Certificate required within one year of appointment.

Completion of HUD's Housing Quality Standards or REAC training required within one year of appointment.


Preferred Skills/Qualifications:

• Knowledge of Authority operating policies and procedures; principles, practices and techniques of public housing management; HUD regulations pertaining to low

- rent housing; services available through local social service agencies.

• Ability to meet and deal with the public and establish and maintain effective and courteous working relationships with other employees, residents and persons outside the Authority.
• Ability to communicate clearly and concisely, both orally and in