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- Utilize various databases and contracted sources to investigate those child support cases requiring further review.
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locate specialist - New York, United States - City of New York
Description
IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.
The Office of Child Support Services (OCSS) works with New York City families to ensure non-custodial parents provide financial support for their children.
Management Analysis, Quality & Data monitors the performance and effectiveness of the New York City child support program, coordinating and overseeing major improvement initiatives.
Data Analysis and Reporting is responsible for generating and analyzing system data and system changes to identify abnormalities and errors that could adversely affect the processing and integrity of cases.
Data Analysis and Reporting unit staff analyzes patterns of errors to identify corrective changes in systems and program operations; reviews specific demographic and operational data to identify projects to improve overall agency performance and to ensure compliance of OCSS operations with agency policy and laws and with state and federal mandates.
The Centralized Locate Unit reviews, processes, and updates data on Child Support Management System (CSMS) and Automated State Support Tracking System (ASSETS) case level and account level cases to ensure accuracy and completeness of the data and the proper functioning of automated case processing systems in compliance with agency operations and policy and federal and state mandates.
This is accomplished through comprehensive case reviews, mailings to clients, computer matches, data enrichment from contracted sources, and using case/data exception and action reports.
These reports are managed through OCSE Web, which helps with data capture, data gathering, and reporting, investigating, and updating case information on the reports, such as noncustodial (NCP) and custodial parent's (CP) demographic information, i.e., name, address, social security number, employment, and date of birth against the Automated State Support Tracking System (ASSETS), the Welfare Management System (WMS), Lexis Nexis, Accurint, and CLEAR to ensure that the information is correct and up to date.
Emphasis is placed on increasing the likelihood of successful case actions as measured by the federal performance indicators.If the data/information entered into the system is inaccurate, identifying and locating the non-custodial parent (NCP) becomes a challenge, which ultimately hinders the case from obtaining a court order.
Improving the review of case data facilitates productive data matches, which increases OCSE's ability to locate absent parents, establish paternity, and obtain a child support order.
Under supervision of the Unit Supervisor of Centralized Locate, with latitude for independent judgment, the Clerical Associate III, functioning as Locate Specialist, is responsible for reviewing reports to correct and reconcile the data integrity of electronic case files.
The Locate Specialist researches and enters data into OCSE's child support system ensuring client information is accurate, correct and up to date.
The Office of Child Support Services (OCSS) is recruiting 1 (0ne) Clerical Associate III who will:
LOCATION:
4 WTC, 40th Floor
HOURS:
9:00AM - 5:00PM
Minimum Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills RequirementKeyboard familiarity with the ability to type at a minimum of key strokes (20 words) per minute.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan ForgivenessAs a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.
For more information, please visit the U.S. Department of Education's website at class="jobad-residencyRequirement"> Residency RequirementNew York City residency is generally required within 90 days of appointment.However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.
To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.