Program Manager - Milwaukee, United States - Creation Technologies

Creation Technologies Milwaukee, United States

1 week ago

Description

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

The Program Manager (PM) provides outstanding customer service through the management, performance and completion of major account programs. They will assist in managing and directing all phases of a program from inception to completion. They coordinate proposal preparation and establish and monitor project plans and schedules. This position develops and maintains key customer contacts and relationships. The PM reviews Customer Focused Team (CFT) metrics and develops improvement plans in areas including but not limited to customer service, financial performance, customer cost, quality, delivery and continually seeking value added business opportunities.
DUTIES/ RESPONSIBILITIES:

Responsible for managing all aspects of account program management, which operates in a (CFT) matrix management capacity with the following functional areas: production, planning, materials management, quality, engineering, and new business development
Assign priorities to multiple competing activities quickly and effectively, balancing short and long-term needs
Responsible for monitoring and analyzing cost, revenue and profitability performance of programs, providing revenue forecasts and ensuring products are completed on time and within budget; provide pricing rationale and recommendations supporting quotations and proposals for new business opportunities
Review and approve program expenditures within authority matrix. Conduct review of financial results and variances with management team and ensure ROI. Prepare monthly program financial and operational reports for management review, leading the management presentations and Customer Quarterly Business Reviews
Responsible for ensuring that program operational metrics are in place and are effectively managed. Monitor key operational performance metrics such as on-time delivery, quality, responsiveness, price for value, and use of technology. Review company performance to standards on a regular basis reacting to metrics by identifying root cause and solutions
Assist with managing and executing new programs in accordance with budget, schedule, and technical objectives; leverage relationship with existing customers to identify new business opportunities within assigned accounts
Responsible for ensuring customer projects meet the customer's expectations and are delivered on-time.
Primary lead aligning stakeholders on deliverables, managing communication, championing meetings, and ensuring updates are provided to the customers in a timely manner

QUALIFICATIONS:

Preferred Bachelor's degree in a relevant field or equivalent combination of education and experience that provides the required skill, knowledge, and abilities
Minimum of four (4) years of progressive business management and/or manufacturing operations experience
Two years in a Program Management role, preferred but not required
Experience managing projects from concept through production; material control/scheduling, and cost accounting/budgeting
Knowledge of manufacturing best practices such as Lean, 5S, and Kaizen is an asset
Experience with Enterprise Resource Planning Systems such as Oracle or similar systems

SKILLS REQUIRED:

Excellent management, communication and people skills required to influence and manage multiple resources, most of which are not under direct authority. Skilled in conflict resolution and negotiation
Must have excellent judgment, technical, analytical and problem-solving skills with the ability to identify complex problems and see them through to resolution
Able to work independently with minimal supervision
Executive level presence with exceptional business acumen, possessing overall leadership qualities and abilities
Team oriented, with demonstrated ability to work with others to drive to targeted outcomes
Must be flexible and able to deal with multiple, changing priorities
Ability to read, analyze, and interpret general business documents, contracts, terms and conditions, technical procedures, and/or regulations furnished in written, oral, diagram or schedule form
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Demonstrated ability working with complex reports and MRP database systems
Must have excellent written and oral communication skills, including the ability to write reports, business correspondence and procedures
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
General understanding of financial concepts (i.e., budgeting and analysis) as well as planning, scheduling, and forecasting knowledge
Applied knowledge of MS Office Suite (Excel, Access, Outlook, PowerPoint, MS Project etc)
Strong customer service focus

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Canada: Title for the position will be in accordance with applicable national and local laws.

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